• Report:  #2952

Complaint Review: Muller's Highland Park Chevrolet - Highland Park Illinois

Reported By:
- Skokie, IL,
Wed, August 16, 2000

Muller's Highland Park Chevrolet
550 Skokie Valley Road Highland Park, 60035 Illinois, U.S.A.
Auto Dealer Repairs
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After saving money my entire life to purchase my dream car, a Corvette, I finally was able to purchase one on July 31, 1999. It is a used 1991 convertible. I purchased this car with 37,000 miles on it at Muller's Highland Park Chevrolet. After driving the car for a few days, I noticed a slight oil smell coming from the engine. Since I wanted my first Vette to be in top shape, I thought I better have this investigated. As I did not know of a good Corvette mechanic, I decided my best bet would be to take it to the dealer I purchased it from since they said they have a Corvette trained mechanic on staff. I made an appointment for August 16, 1999, which was two weeks after I purchased the car. I dropped it off early that morning to be checked out. That afternoon I received a call from a service advisor telling me that they had found the source of my oil leak and also found a slight transmission leak. He quoted me a price for the repairs and told me it would take a few days to complete the job. I agreed to have the work performed. So far, so good.

After having my car for two and a half weeks, I finally am told it would be ready for me at the end of the day. I told the service advisor I'd be by after work to pick it up. Later that afternoon, I receive a call from the service advisor. He tells me that they ran into a problem. He says that when the mechanic got my engine put back together and started it, he heard "an awful noise" coming from the engine. I was told that perhaps something accidently got dropped into the engine compartment. I was in shock! The service advisor told me they would have to take it back apart to find the souce of the awful noise. The next day I receive a call from the service advisor telling me that a piece of metal was found in the engine and he didn't know how it got there but now I would need a valve job at a cost of $3000.00! I refused to pay for this because I felt that since they dropped the metal into my engine, it was their responsibilty to repair whatever they damaged. He refused to accept responsibilty even though the car was in his care for almost a month at this point!

This is quite a long story, but the long and the short of it is this. After getting a lawyer involved and trying to work things out with the owner of the dealership, Mr. Muller, it is now August 16,2000, over a year after I bought the car, and I still have not been able to drive it. I have found a good Corvette mechanic who is now in the process of rebuilding the damaged engine, but it is going to cost me over $5,000.00 that I shouldn't have to pay! So, I wanr all of you in the Chicagoland area, do NOT trust the care of your car to any dealership owned by a Muller, especially Mike Muller!

2 Updates & Rebuttals

where i used to work the service techs dropped bolts into other service techs engine jobs all the time


Tue, December 25, 2001

They filed the following rebuttal to the above Rip-Off Report: Their email: [email protected] Their name: george feldberg Their relationship to the company: Consumer Suggestion Rebuttal: where i used to work the service techs dropped bolts into other service techs engine jobs all the time because they feel the other tech. is booking too many hours and are spitefull. they dont care about customers ,they need to book enough hours to pay for their pick up trucks.sounds like this is a union shop and the management makes customers pay for their games.

Muller's Highland Park Chevrolet, Highland Park, Illinois WRECKED MY CAR! Do NOT trust them!


Wed, October 04, 2000

I finally got my car repaired. I got my car back fromm the GOOD mechanic on August 31. It ended up costing me $5,896.15 to have the engine rebuilt. It is running great now. I have the original number 6 piston that was destroyed by Muller's. It have several score marks that according to the man that fixed my car could have only happened by a foreign piece of metal being introduced into the engine. There is no doubt in his mind that my engine was damaged by this piece of metal and that it only could have found it's way into my engine while the car was at Muller's.

I now own a Corvette that IS running great, but I have lost $5,896.15 thanks to the crooks at Muller's!

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