Complaint Review: MM Moving Master Movers Mister Movers Bros Moving SWR Movers - Cleveland, Elyria And Surrounding Ohio

In the 3rd week of February I visited Craigslist for Cleveland looking for a local mover to help my family relocate. After perusing a few ads and calling for quotes I found an ad by the name of Bros. Movers. I called and spoke to a person named Rob who seemed very friendly. He told me that his hourly rate was a flat rate of $75 an hour. I specifically repeated his rate and asked if there were any additional costs associated with the move. He said none at all. He told me that he was the #3 largest moving company in Ohio and that we would be very satisfied. We booked the move.

On February 29th 2 of his "workers" show up with a rented Penske truck and started the move. It was not a large job as we do not have a lot of stuff. We have about 30 medium sized boxes and a few pieces of furniture. The guys moved so slowly to the point where I had to call my husband to take off work so that we could actually HELP them move our furniture. I calle Rob and told him what was happening. He told me, "look I am the #2 largest moving company in Ohio and my guys have been moving for a long time, they know what they are doing, and they can't move any faster." I then said "well, I know how long this move should take, and I have a certain budget to follow and as of right now." He told me that I was the boss, that if I wanted them to move faster, to tell them to move faster. Also told me that people helped them move all the time, so if we wanted to help move to save money and time, then do so.

I then said, that kid of defeats the purpose of us hiring movers and paying them if we are doing it ourselves now doesn't it? He hung up on me. I called him back and he said "Look, I am the #1 largest moving company in Ohio, and my company knows what it is doing, so please let us do our job." And then hung up on me again. Notice how he went from being the #3 largest moving company to the #1 largest all in one day. Something started tickling me in the back of my mind that something was wrong here.

I would say we moved 45% of the items ourselves. After about 4 hours of moving it was finally packed into the truck. When we went outside to get into our own car, we looked in the back of the Penske truck. Not only was the entire bottom of the truck soaking wet, but none of our items were being protected from the wetness. My brand new couch was sitting legless on the bare wet truck floor. The movers had removed the legs. I pursed my lips and waited till we got to the house because I did not know what to do.

That day I had an exam at school and my husband was left to oversee the unloading of the truck. He told the movers to just move everything into the garage except the furniture that would go into the house. The movers then handled him a bill for over $500. He was told that this fee included $100 extra for 1 hour of travel time (our old house and new house are less than 10 minutes from each other, literally) and $25 for using supplies such as blankets, etc. I know they did not use any blankets because the blankets were piled in the right corner of the truck and they were soaking wet. I felt that not only did they take way to long (5 hours to complete a less than 3 hour job) but this hidden fee was uncalled for! There were times during the move that the 2 men disappeared for over 15 minute periods where we did not even know where they were! They probably went and sat somewhere so that my $75 an hour would keep racking up. My husband had no choice but to pay them when the job was complete. Had I known what I know now we would have called the police right then and there.

Later that night we were unpacking and started to flip the couch over to sit it back down on the floor. That is when we noticed that the legs that the movers had removed were not even in our house. They had left the legs at the old place! The bottom of the couch was soaking wet. Also our brand new double sized ottoman had a leg completely ripped off. I immediately called Rob and told him that not only was I unsatisfied by the quality of the move, but that my furniture had been damaged and that I would like it repaired. I also told him that he never told me that he would be charging me extra for travel time and using supplies.

He called me a liar, told me that he was the #3 largest moving company in Ohio and that I did not know what I was talking about. Also said that unless my furniture was worth over $500 he would not be paying for it. The conversation got very heated at that point and I told him that my furniture was worth over $1000 and that he would have to either fix it or replace it. He then said that he would be sending me a check for $25 since his guys never used any of the supplies that he charged me for, and also said that he was fully insured "out of the a*s" and that he would have his insurance company call me on Monday to come out and fix my furniture. It has been over a week now, I have called Rob with him not answering the phone or returning my calls.

I have also did a bit of research and realized that he has many ads on craigslist under many false names:

MM Moving

Master Movers

Mister Movers

Bros Moving

SWR Movers

All listed under the same license number 20-0093394.

Here are the phone numbers you can find them under:

440-610-0998

216-650-1533

I also believe they may be working under even more names and numbers than these and I am determined to find them out and put a stop to this nonsense. Consumers do not deserve this. Rob chose to mess with the wrong person. I have also filed a police report against him and all of these aliases, should in case anything happens to my house or my family in any form of retaliation.

I have also did a bit of research and realized that the initials for the company name SWR Productions stands for Sexual World Record Productions which leads me to believe that this company is scamming consumers out of their money under the pretense of being movers to fund some other kind of illegal activity.

All I ask of Rob is to refund my family 2 hours of time and fix my furniture. I feel that their practices are unfair and they should pay for damages that they cause. I do not believe his is even insured or operating a business legally. I will be putting a lot of wheels in motion to receive my money back and get my furniture fixed.

Zaidat

Cleveland, Ohio

U.S.A.

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