- Report: #64349
Complaint Review: Midas - Upland California
-
Author Not Confirmed
Why?
Midas
1281 E FOOTHILL BLVD Upland, 91786 California, U.S.A.
Phone:
909-946-5400
Web:
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Midas ripoff victimized many consumers-overcharging and screwing up EXPENSIVE work Upland California
Well i took my 2002 vw golf which is another report to them to get the brakes changed and they first told me it was only gunna be 70 bucks. ok fine. so i told them to go ahead. then the manager came and told me that i had sensors on my brakes *which are not even working*
So im like ok it needs to be done go ahead. ok so first of all i was there at that shop for almost 5 hours when they said it would only take maybe 1 hour tops. So again he comes back and tells me its gunna be more. I was angry at this point but i went with it. im female and i think this had something to do with it.
So i finally get the car back greasy tires didnt even attempt to clean up the grease they got on them,so i get my car and go home. well the next two days where fine but then im on the freeway and i notice this chirping sound. so i pulled over and as i pulled over the brakes squeeled so loud i had to roll up the windows so i pulled over and i didnt see anything. i work so i had to wait like two weeks because i dont have 6 hours to wait for them to finish.
so i called and asked them if i could bring the car back in. No problem. saturday came and we took the car in at 8:30 am. so i wait and wait and wait some more til finally at 12:00noon i call them .. the response i get " i drove the car around the block and i didnt hear anything. i dont have time to test drive the car" First thing that comes to my head is .....You cant call and tell me the cars been there for 4 hours already. So i get smart this time i get my boyfriend to go with me. we ended up going down there. i had to test drive my own car! so i drove around for about 15 minutes to see if i heard anything.
and sure enough! chirping and squeeling. so i hurry back to midas and asked if someone could come along. The manager got one of his mechanics to come with me. so as soon as we pull off same thing and he hears it and cringes " he is new there" is what he says. so back we go to midas. so i take my boyfriend home because its hot and i didnt want him to suffer the heat anymore " he was already sick" so anyway, so i waited two more hours while they fixed my car and told me i had glazed the brakes didnt even inform me how or how to avoid this. fine i said i glazed the brakes. If i wouldnt have mentioned the fact of i wonder how much this shits gunna cost me they would have charged me but in the end they didnt . BTW the original brake job cost me almost 300 dollars. so im on my way home hoping this doesnt happen again. so i run by and pick up my boyfriend and head to lancaster which is about a two hour drive. i figure my brakes are good and it would give me a chance to test it.
no more than 2 minutes into the ride before even the freeway it started and is still going to this day. my boyfriend is suppose to talk to the area manager tomorrow to see what they can do.
well i wanted a second opinion so i went and asked my brother who does this stuff and is very knowledgeable. so he got in the car drove it around came straight back and told me what was wrong. he said midas had put metallic brakes on my car and they take ceramic. the area manager is telling us there is no difference in these two.
Im very angry about this and I think its a ripoff and basically after i get it done hopefully right this time I WILL NEVER GO BACK TO MIDAS!!
p.s. while i was there in the shop they had repaired someones air conditioning unit told him it needed to be recharged
charged him 200 dollars and sent him on his way...no more than 20 minutes later the guy came back and said 10 miles down the road the air conditon stopped working. they put the car on the racks and checked the hoses. the manager came back in and tld the guy it was gunna be over 600 dollars to fix the air conditioning and not charge him for charging the air conditioner again. the guy was furious and left. he basically got swindled out of 200 dollars for incorrect repair. BTW this was not the first time ive seen this in my long waits and stays at midas...
Heather
pomona, California
U.S.A.
Click here to read other Rip Off Reports on MIDAS
So im like ok it needs to be done go ahead. ok so first of all i was there at that shop for almost 5 hours when they said it would only take maybe 1 hour tops. So again he comes back and tells me its gunna be more. I was angry at this point but i went with it. im female and i think this had something to do with it.
So i finally get the car back greasy tires didnt even attempt to clean up the grease they got on them,so i get my car and go home. well the next two days where fine but then im on the freeway and i notice this chirping sound. so i pulled over and as i pulled over the brakes squeeled so loud i had to roll up the windows so i pulled over and i didnt see anything. i work so i had to wait like two weeks because i dont have 6 hours to wait for them to finish.
so i called and asked them if i could bring the car back in. No problem. saturday came and we took the car in at 8:30 am. so i wait and wait and wait some more til finally at 12:00noon i call them .. the response i get " i drove the car around the block and i didnt hear anything. i dont have time to test drive the car" First thing that comes to my head is .....You cant call and tell me the cars been there for 4 hours already. So i get smart this time i get my boyfriend to go with me. we ended up going down there. i had to test drive my own car! so i drove around for about 15 minutes to see if i heard anything.
and sure enough! chirping and squeeling. so i hurry back to midas and asked if someone could come along. The manager got one of his mechanics to come with me. so as soon as we pull off same thing and he hears it and cringes " he is new there" is what he says. so back we go to midas. so i take my boyfriend home because its hot and i didnt want him to suffer the heat anymore " he was already sick" so anyway, so i waited two more hours while they fixed my car and told me i had glazed the brakes didnt even inform me how or how to avoid this. fine i said i glazed the brakes. If i wouldnt have mentioned the fact of i wonder how much this shits gunna cost me they would have charged me but in the end they didnt . BTW the original brake job cost me almost 300 dollars. so im on my way home hoping this doesnt happen again. so i run by and pick up my boyfriend and head to lancaster which is about a two hour drive. i figure my brakes are good and it would give me a chance to test it.
no more than 2 minutes into the ride before even the freeway it started and is still going to this day. my boyfriend is suppose to talk to the area manager tomorrow to see what they can do.
well i wanted a second opinion so i went and asked my brother who does this stuff and is very knowledgeable. so he got in the car drove it around came straight back and told me what was wrong. he said midas had put metallic brakes on my car and they take ceramic. the area manager is telling us there is no difference in these two.
Im very angry about this and I think its a ripoff and basically after i get it done hopefully right this time I WILL NEVER GO BACK TO MIDAS!!
p.s. while i was there in the shop they had repaired someones air conditioning unit told him it needed to be recharged
charged him 200 dollars and sent him on his way...no more than 20 minutes later the guy came back and said 10 miles down the road the air conditon stopped working. they put the car on the racks and checked the hoses. the manager came back in and tld the guy it was gunna be over 600 dollars to fix the air conditioning and not charge him for charging the air conditioner again. the guy was furious and left. he basically got swindled out of 200 dollars for incorrect repair. BTW this was not the first time ive seen this in my long waits and stays at midas...
Heather
pomona, California
U.S.A.
Click here to read other Rip Off Reports on MIDAS
1 Updates & Rebuttals
Heather
pomona,California,
U.S.A.
HAHA I BET MIDAS FEELS LIKE CRAP NOW!!!!!!
#2Author of original report
Wed, October 08, 2003
Ok after writing this report i decided to get smart..i took the car back to my brothers shop and had them put the car up on racks and check everything..which i would like to add *and for most shops is true* did not cost me anything..they looked at the brakes for about 30 minutes went through everything and my brother came back mad as hell .. he told me not only had they put the wrong brakes on my car but they had also resurfaced them so much that the brake pads were barely touching the rotors. i said ok can i get it in writing so he got the owner of the shop terry to put it in writing and also jotted at the bottom recommended to call B.A.R. *Bureau of Automotive Repair* so when i got home i called the midas and told them what i had found and that i had gotten a second oppinion on it. they told me to come back in again. and gave me the district managers number well guess what . called him set up for him to come to the shop that saturday and be there while they repaired my car. he never showed and also i called back the number from the shop and the line had been disconnected i went off. i had not glazed the brakes and that no matter what if your brakes make noise when you first start off driving from the shop ....THEY WILL CONTINUE TO DO NOT BELIEVE THAT IT TAKES TIME TO WEAR THEM IN....which i was also told approximately 2500 miles to be exact. so i called B.A.R. in riverside and was directed straight away to D.C.A. the *Department of Consumer Affairs.* ok no more than three days later i recieved a letter in the mail asking me if i had the paperwork from the shop(s) that i had visited along with the numbers n stuff. see not only did midas mess up on my brakes but on my paperwork. looking back at it as i was getting ready to send it to dca i noticed the milage on my paperwork. it was the same on both i was like whoa. so i called my brothers shop and he said that nothing on the paperwork had to be right except for the milage and that the simple fact that they had messed that up also was a no no. so on back to the dca stuff. i mailed and faxed them the paperwork from midas and three days later got another letter with the lawyer they had assigned to midas robert jeffereys. no money out of my pocket. i called him and explained to him what had happened and went over the paperwork with him. that same day he called midas and got back to me called me at work and said that midas would replace the brakes calipurs and rotors with dealer ones for free inc. no labor cost. i agreed and robert jeffereys told me if i had anymore problems to contact him again. so i took the car back to midas that weekend. guess who wasnt there. the manager carl allen and the worker that had worked on my car both times . i asked about this and got the answer they do not work here anymore. cause vw brakes and rotors and calipurs are pretty expensive esspecially dealer ones. They replaced the brakes and rotors n stuff n less than 40 minutes. i was like ok are you sure they are ok and he said yes they are fine. go drive the car and if you are not completely satisfied come back . so guess what new brakes n all. Not one noise!! and its a month later....just goes to show you that the little shops and a second oppinion can go a longggg way. I RECOMMEND IF ANYBODY OUT THERE PAID ALOT FOR NOTHING FROM MIDAS CALL D.C.A. GREAT BUREAU AND WOULD RECOMMEND THEM TO ALL.. also would like to give a little thanks to the second manager at midas at the listed location. his name is gary he was awesome and fast and even called to see if everything was ok. i think that maybe midas should replicate him and put him in all there shops....thanks heather aka no more noise
