Complaint Review: Mid night auto - Rockland Maine

we recently purchased a used vehicle from Mid-Knight Auto in Rockland. They came highly recomended by several people. The few little problems we had with the vehicle they took care of imediately with no questions asked,  and at no cost to me.We even got a free loaner vehicle. When it comes time for repairs, a new vehicle or anything else automotive I will use them anytime. I recommend them highly to anyone.

Okay, I have to say something.  When I was looking for a van to put my children in in 2008 I went to EVERY car dealership.  Mid-night auto was the only place that had reasonable prices.  I bought my 2001 Dodge Grand Caravan from them and they even cut me a deal!  I was VERY thankful.  About a little over a month, when the warranty had expired I started to experience some problems so I took it to the guys there at Mid-night Auto, and they got it fixed and didn't charge me a dime.   Like it was under warranty, but it wasn't, and they had to replace the central computer system in the van.  I thought that the time that they spent and the loaner vehicle was totally awesome! All with no charge!  Obviously, this girl had poor communication with the owners of Mid-night Auto or something because they are really great.  They are very reasonable in their prices, help their customers above and beyond!  This is an awesome place to go if you're looking for a new used vehicle.  It sounded like if she would have left the vehicle with them when she was experiencing issues, then she would have been JUST FINE, they would have let her have a loaner vehicle until her truck was fixed.  Not only that, I know the guys down there and they are a good bunch.  They want you to be safe in the vehicle and really care about your family.  Thank you Mid-night Auto for my used vehicle, and by the way I'm bringing it down to have you look at it today!  I hope you have a loaner available, I am sure you do!

To: Subject: The RipOff Report you have on us Date: Wed, 23 May 2001 10:29:20 -0400 First of all, our business is Mid-Knight Auto, not Mid night auto and we are on Old County Rd, not Old Country Rd. This particular vehicle was a 1986 Blazer and not a 1989 Blazer. If you are going to put out reports on people I think you should have your facts straight. We know who this person is,and we offered to check her vehicle out. She even says that in her complaint. She didn't bother to tell you that she traded her vehicle which was hit hard in the front,and everywhere else, EVEN for this 1986 Blazer. She gave us a huge total of $58.20 to cover a documentation fee, title fee, arbitration fee, and sales tax. How can you possibly put this stuff on the internet without having all the facts? She didn't bother to mention that we have loaner vehicles that people use while their vehicle is being checked out. Maybe if she had even bothered to bring her vehicle in to us, she wouldn't have even sent that report to you. Some people would rather complain than find out the truth behind a dealership. We take great pride in taking care of our customers and we take great offense at this kind of reporting.