Katrina
Garden City,#2UPDATE EX-employee responds
Fri, April 12, 2002
I worked for about 3 months at Worldcom and I couldn't take it anymore. This is why: The employees, through no fault of their own, are trained to be rude and disregard customer's complaints. They are put under tremendous pressure by the higher ups to get the calls done quickly, and are fired on the spot for low call counts and too much credit granted to customers. This explains their rudeness. I have seen people with $8000 cell phone bills they didnt even know they had. They also prey on the elderly, and people that don't know English very well. Here's some advice: Get EVERYTHING in writing, and make sure you understand all terms and conditions of the contract. (if you opt for Worldcom service) At the end of the contract, ALWAYS ALWAYS call them and tell them you want to cancel, and get a confirmation number, or they will put you on for another year. If you get a phone in the mail you didn't order, send it back WITHIN 15 DAYS. (or they will charge you a $250 early termination fee, even if you didn't order the phone.)Make sure you send it certified, return reciept requested. Keep all shipping documents. If you have to get loud and nasty, by all means, do so. An employee is not allowed to hang up on a customer, and will be fired for doing so. Also, you will get more help if you ask for a supervisor, or a team leader, and chew them out as well to let them know you mean business. Don't let the representative tell you nobody is available. There is ALWAYS a team leader available. Be advised that this company is rapidly deteriorating because of their horrible billing system (which won't get better anytime soon, despite what they tell you.)And they couldn't care less about customer service, they just want to make the sale. ADVISE ALL FAMILY MEMBERS, FRIENDS, COWORKERS, ACQUAINTANCES, TO SPREAD THE WORD ABOUT THIS COMPANY. THE SOONER PEOPLE ARE AWARE, THE LESS PEOPLE GET VICTIMIZED. ALWAYS HANG UP ON TELEMARKETERS WHO TRY TO SELL YOU MCI WORLDCOM SERVICE, IF YOU SPEAK TO THEM, THEY WILL SEND YOU A CELL PHONE EVEN IF YOU DONT WANT IT, AND THEN CHARGE YOU FOR THE MONTHS AND THE TERMINATION FEES.
Katrina
Garden City,#3UPDATE EX-employee responds
Fri, April 12, 2002
I worked for about 3 months at Worldcom and I couldn't take it anymore. This is why: The employees, through no fault of their own, are trained to be rude and disregard customer's complaints. They are put under tremendous pressure by the higher ups to get the calls done quickly, and are fired on the spot for low call counts and too much credit granted to customers. This explains their rudeness. I have seen people with $8000 cell phone bills they didnt even know they had. They also prey on the elderly, and people that don't know English very well. Here's some advice: Get EVERYTHING in writing, and make sure you understand all terms and conditions of the contract. (if you opt for Worldcom service) At the end of the contract, ALWAYS ALWAYS call them and tell them you want to cancel, and get a confirmation number, or they will put you on for another year. If you get a phone in the mail you didn't order, send it back WITHIN 15 DAYS. (or they will charge you a $250 early termination fee, even if you didn't order the phone.)Make sure you send it certified, return reciept requested. Keep all shipping documents. If you have to get loud and nasty, by all means, do so. An employee is not allowed to hang up on a customer, and will be fired for doing so. Also, you will get more help if you ask for a supervisor, or a team leader, and chew them out as well to let them know you mean business. Don't let the representative tell you nobody is available. There is ALWAYS a team leader available. Be advised that this company is rapidly deteriorating because of their horrible billing system (which won't get better anytime soon, despite what they tell you.)And they couldn't care less about customer service, they just want to make the sale. ADVISE ALL FAMILY MEMBERS, FRIENDS, COWORKERS, ACQUAINTANCES, TO SPREAD THE WORD ABOUT THIS COMPANY. THE SOONER PEOPLE ARE AWARE, THE LESS PEOPLE GET VICTIMIZED. ALWAYS HANG UP ON TELEMARKETERS WHO TRY TO SELL YOU MCI WORLDCOM SERVICE, IF YOU SPEAK TO THEM, THEY WILL SEND YOU A CELL PHONE EVEN IF YOU DONT WANT IT, AND THEN CHARGE YOU FOR THE MONTHS AND THE TERMINATION FEES.
Katrina
Garden City,#4UPDATE EX-employee responds
Fri, April 12, 2002
I worked for about 3 months at Worldcom and I couldn't take it anymore. This is why: The employees, through no fault of their own, are trained to be rude and disregard customer's complaints. They are put under tremendous pressure by the higher ups to get the calls done quickly, and are fired on the spot for low call counts and too much credit granted to customers. This explains their rudeness. I have seen people with $8000 cell phone bills they didnt even know they had. They also prey on the elderly, and people that don't know English very well. Here's some advice: Get EVERYTHING in writing, and make sure you understand all terms and conditions of the contract. (if you opt for Worldcom service) At the end of the contract, ALWAYS ALWAYS call them and tell them you want to cancel, and get a confirmation number, or they will put you on for another year. If you get a phone in the mail you didn't order, send it back WITHIN 15 DAYS. (or they will charge you a $250 early termination fee, even if you didn't order the phone.)Make sure you send it certified, return reciept requested. Keep all shipping documents. If you have to get loud and nasty, by all means, do so. An employee is not allowed to hang up on a customer, and will be fired for doing so. Also, you will get more help if you ask for a supervisor, or a team leader, and chew them out as well to let them know you mean business. Don't let the representative tell you nobody is available. There is ALWAYS a team leader available. Be advised that this company is rapidly deteriorating because of their horrible billing system (which won't get better anytime soon, despite what they tell you.)And they couldn't care less about customer service, they just want to make the sale. ADVISE ALL FAMILY MEMBERS, FRIENDS, COWORKERS, ACQUAINTANCES, TO SPREAD THE WORD ABOUT THIS COMPANY. THE SOONER PEOPLE ARE AWARE, THE LESS PEOPLE GET VICTIMIZED. ALWAYS HANG UP ON TELEMARKETERS WHO TRY TO SELL YOU MCI WORLDCOM SERVICE, IF YOU SPEAK TO THEM, THEY WILL SEND YOU A CELL PHONE EVEN IF YOU DONT WANT IT, AND THEN CHARGE YOU FOR THE MONTHS AND THE TERMINATION FEES.
Katrina
Garden City,#5UPDATE EX-employee responds
Fri, April 12, 2002
I worked for about 3 months at Worldcom and I couldn't take it anymore. This is why: The employees, through no fault of their own, are trained to be rude and disregard customer's complaints. They are put under tremendous pressure by the higher ups to get the calls done quickly, and are fired on the spot for low call counts and too much credit granted to customers. This explains their rudeness. I have seen people with $8000 cell phone bills they didnt even know they had. They also prey on the elderly, and people that don't know English very well. Here's some advice: Get EVERYTHING in writing, and make sure you understand all terms and conditions of the contract. (if you opt for Worldcom service) At the end of the contract, ALWAYS ALWAYS call them and tell them you want to cancel, and get a confirmation number, or they will put you on for another year. If you get a phone in the mail you didn't order, send it back WITHIN 15 DAYS. (or they will charge you a $250 early termination fee, even if you didn't order the phone.)Make sure you send it certified, return reciept requested. Keep all shipping documents. If you have to get loud and nasty, by all means, do so. An employee is not allowed to hang up on a customer, and will be fired for doing so. Also, you will get more help if you ask for a supervisor, or a team leader, and chew them out as well to let them know you mean business. Don't let the representative tell you nobody is available. There is ALWAYS a team leader available. Be advised that this company is rapidly deteriorating because of their horrible billing system (which won't get better anytime soon, despite what they tell you.)And they couldn't care less about customer service, they just want to make the sale. ADVISE ALL FAMILY MEMBERS, FRIENDS, COWORKERS, ACQUAINTANCES, TO SPREAD THE WORD ABOUT THIS COMPANY. THE SOONER PEOPLE ARE AWARE, THE LESS PEOPLE GET VICTIMIZED. ALWAYS HANG UP ON TELEMARKETERS WHO TRY TO SELL YOU MCI WORLDCOM SERVICE, IF YOU SPEAK TO THEM, THEY WILL SEND YOU A CELL PHONE EVEN IF YOU DONT WANT IT, AND THEN CHARGE YOU FOR THE MONTHS AND THE TERMINATION FEES.