This company is manged by franchises. They will gladly allow you to sign a contract and not once mention that you must take all massages prior to you cancelling your membership. Upon cancellation, if you have paid massages, you lose them. Throughout the one year of membership, they did not track my account correctly and because they are independantly run, if you have a complaint about the tracking of your account, you must call the original site where you started the contract. Other locations can not assist you.