- Report: #1142172
Complaint Review: Massage Heights Ankeny Iowa - Ankeny Iowa
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Author Not Confirmed
Why?
Massage Heights Ankeny Iowa
2732 SE Delaware Ave, Ste 260 Ankeny, 50021 Iowa, USA
Phone:
(515)963-2000
Web:
http://www.massageheights.com/ia/ankeny.aspx
Categories:
Business Rating:
(0)
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Massage Heights Ankeny Iowa They are extremely expensive, and given the incredibly horrific customer service, I would strongly encourage others to avoid this place as well. Ankeny Iowa
My visit to Massage Heights was on 4/24/2014), in which I was treated my best friend with a day of relaxation. This was such a disappointing experience for me and my friend. The rooms were lovely and the waiting room was classy, but that is all that I can say was positive. When I called to make the appointment, it was for a special occasion for my best friend (and I joined in), I asked for a 2-hour massage and a 1-hour facial.
The massage was only 1 3/4 hour, not 2. Even worse, they did not provide us with the scheduled facial. When I pointed that out at the end I was told, ma'am you didn't schedule that. Which is such a lie, because I made the appointment while I was with my friend and I was given a verbal confirmation from the salon while on the phone. I am so seriously disappointed. I could have gotten a wonderful massage for 1/2 the price right down the road.
The only reason I chose this location was so that we could have a full spa day which was to include the facial. To top it off, no one offered us any solutions to the incredibly disappointing experience. I thought for sure they would have provided a discount (since I paid over $200 on our massages) or offer us a voucher to come back for the facial that they failed to provide to us.
I would strongly encourage others to avoid this place as well. I will be posting this on every website that I can post a review. It was such a disaster that I couldn’t even get anyone to listen to me, to try to remedy situation, but instead the staff were completely unapologetic, and even more unprofessional, and instead of assisting me in order to remedy this nightmare they decided it would be time better spent laughing and cracking jokes about their boyfriends/dates while I was standing there feeling like a fool because I had promised my friend the 2 hour massage and the 1 hour facial.
I will never go back to Massage Heights and I will pass this information on to my friends and family so they know that this place is not worth it since they can’t even fulfill their scheduled appointment. It was absolutely the worst $260 (including the tip).
1 Updates & Rebuttals
Massage Heights
Ankeny,Iowa,
We apologize for any inconveniences
#2REBUTTAL Owner of company
Tue, May 06, 2014
Hello,
We apologize the experience did not meet your standards for yourself and your friend when you visited the retreat. We would love to talk to you a little more about your experience to see what we can do to improve our services and resolve any issues you had. Please call the retreat at 515-963-2000 and ask for our Retreat Director. Or you may send an email with your phone number for a return call at [email protected] and I will get back to you as soon as possible.
