- Report: #1449607
Complaint Review: Magic Jack -
Reported By:
Beth -
INVER GROVE HTS, Minnesota, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Magic Jack
United States
Phone:
800 793 1467
Web:
magicjack.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Magic Jack I called them to provide my new address. They said I need to renew now. I had noticed they had renewal options -1 year, 3 yrs, etc.. I asked about the 1 year. I was told they don't do that. I would need to do the 7 year paid in advance. Terrible customer service. Nationwide
Magic Jack I called them to provide my new address. They said I need to renew now. I had noticed they had renewal options (1 year, 3 yrs, etc.). I asked about the 1 year. I was told they don't do that. I would need to do the 7 year paid in advance. I explained I did not have the money. He said I could make payments. He had me pay for the 911 service, $11.97, the reason they need accurate addresses. A few days later they called about my payment. Again I explained I did not have it. He transferred me to billing where I was told I needed to pay $139, full payment for 7 years. May not sound like much, but I am on SS disability, a very low income. They turned off my phone that night. They advertise one thing then say it's not available. I think they work on commission. I had been a customer for at least 7 years but I am through with them now. Terrible customer service.
