- Report: #1465722
Complaint Review: Luxy Fashion Life - CA Pacoima
Reported By:
Vanessa -
Tallahassee, FL, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Luxy Fashion Life
P.O.Box 4709 CA, 91333-4709 Pacoima, United States
Phone:
(316)542-1021
Web:
N/A
Categories:
Business Rating:
(0)
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Luxy Fashion Life Fraudulent Jewelry Sale CA Pacoima
Luxy Fashion Life Company advertised silver trimmed with a touch of gold(two tone) for men/women watch for $6.99. Ordered the women two tone watch and recieved a all gold rhinestone cheap watch in mail. Called(10/15/2018) the company customer service representative JOHN to inform that I had recieved the incorrect watch. Definitely wasn't the one displayed on the website. I offered to return the incorrect one at my expense but JOHN said no problem we will send you the correct one and you can give to someone else, do not worry about sending back.
Well, I received the 2nd watch on 10/24/2018 in the mail after opening, I immediately called company customer service representative and talked to JOHN again. He apologized for the inconvenience and mixup and will send the watch that was displayed on the website (two tone silver and gold). Once again I offered to return the 2 incorrect watches at my expense and once again he said no do not worry about sending back and I will send out the correct one. I asked JOHN in return, do you quys not communicate with each other when an order placed and the distribution center? He replied and said that he will make sure this time and sending them the order now.
I took a look at my bank account on 10/26/2018 and noticed an unfamiliar transaction that took place on 10/25/2018. I was livid! I called the number on the transaction and low and behold it was LUXY Fashion Life! They had charged me almost $100 dollars for an incorrect watch which I had not ordered! Never received the correct watch yet!
I am returning the 2 incorrect watches and LUXY will be putting MY money back into my account. In the meantime, I am reporting to Consumer Services and Better Business Bureau! This is not fair practice to consumers and it is very, very decieving! What a ripoff. If I dont' get my hard earned money put back into my account with 3 to 5 business days I will file against LUXY in small claims court!!!
