- Report: #1468905
Complaint Review: Lowe'sHome Improvement -
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Author Not Confirmed
Why?
Lowe'sHome Improvement
United States
Web:
lowes.com
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Lowe'sHome Improvement Failed to ship time sensitive order, failed to notify me of delays, and then lied when I called to check the status Internet
Ordered around $750 of outdoor Christmas decorations for the house online on 11/27 which I was supposed to be receive no later than 12/5. Shipment was not received on 12/5 so I called to check the status.
The first representative I spoke to, after putting me on hold to check the order, told me that "I should give it another day or 2 because they're really busy this time of year." Although annoyed, I told her ok and we ended the phone call.
Immediately afterwards I realized that I probably should have asked for the tracking number so that I could track the shipment myself so I called them right back. The second representative, after checking into the order as well, told me that the shipment hadn't even gone out yet so there was no tracking number.
So basically I couldn't rely on an online order being filled in a timely manner (and certainly not by the promised date), nor did I receive any e-mailed updates when there was a significant delay in the expected delivery date, and then when I called to check the status my overdue order the representative I spoke to just lied outright to get me off the phone so she didn't have to listen to a justified complaint. I cancelled the order as Christmas decorations received just in time for Valentine's Day really wouldn't have done me any good. Will never order from them again.
