- Report: #1482426
Complaint Review: Lowes - Williamsburg Virginia
Reported By:
Shields -
Williamsburg, Virginia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Lowes
801 east rochambeau dr Williamsburg, 23188 Virginia, United States
Phone:
7572597999
Web:
801 East Rochambeau Dr Williamsburg, VA 23188, Store #0632
Categories:
Business Rating:
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Lowes Sold us a Dishwasher that was suppose to be scrapped - plate with model # and serial # had been removed. Williamsburg Virginia
We purchased four GE Profile appliances from Lowe's on 09/03/2017. The appliances were delivered and installed in October of 2017. All of the appliances were supposed to be new. All of the appliances with the exception of the Dishwasher were new.
Lowe's had removed the sticker with the model # and serial # either by mistake or on purpose, I don't know which. All I know is the product is/was defective. We discovered why the sticker with the model / serial # was removed after we went away on a trip for a week. We always shut off the water line to house when we go away. This time was no exception. Upon our return home when I turned on the water line the dishwasher started to overflow water on the floor inside the cabinet that contained the dishwasher. When I saw water flowing from under the cabinet, I shut off the water line and used a shop vac to remove all of the water from under the cabinet and inside the dishwasher.
After that we called General Electric regarding the incident. A GE representative requested information about the dishwasher including the model# and serial #. What we discovered was that the tag that was supposed to be on the inside of the dishwasher was missing. When we relayed this information to the GE representative he informed us that GE would not even come to our house to fix the dishwasher because the model# and serial# had been removed and that indicated the the machine according to an agreement with Lowe's was supposed to be scrapped: (NOT SOLD AS NEW TO ANOTHER CUSTOMER)...
I attempted several times to contact the local store manager Laurie Creek. She would never take my call or call me back. I then contacted the Better Business Bureau who forwarded my complaint to Lowe's HQ in North Carolina. To prove our purchase we sent Lowe's a copy of the sales receipt. Lowe's sent me a Lowe's Gift Card for $250.00. I told Lowe's that a gift card was not acceptable. I now want $583.20. I had to replace a defective machine @ higher cost.
