Complaint Review: Lowe's Home Improvment Warehouse - Wilmington Delaware

This response is to the customer that received extremely bad customer service in the AK store. First, I would like to say that Hugh was wrong. So completely wrong. We actually have a training video on that exact situation. We watch the associate helping customers and his phone rings and at the same moment another associate walks up with a question. It then pans to three different selections. We watch each one asking us which we would do. The *correct* answer is that you take a name and number and advise the customer on the phone that you will call them back in about 5-10 mins once you are finished with the customer you are currently helping. You then apologize to the customer in front of you and advise the associate that you are with a customer and will be with them when you are finished. It is my sincerest belief that Hugh was just trying to cover for his associate until he came back and he could then help you. Or that you would just take his answer and walk away and he'd be out of the hole he had just dug. I applaud you for confronting him with his varying answers. Unfortunantly, I do not agree with the things that you wrote after. And I will venture to say that you did not mean it for those of us with the following options. In the area that I live in, Lowes and Wal-Mart are the only places to work besides fast food. They are actually the upscale of town. I live in a town that has maybe 10k people in it. We live off of a major highway. I do have a high school diploma and an AA in Business Management. I work for Lowes because I worked at Wal-Mart first. And by far can say that Lowes is better. As for the employees who pawn off their indiscretions on poor staffing and poor pay. It is exactly as you said. Excuses. I will admit.. we don't get paid much. And we are stressed for people. But that is no excuse for poor customer service. We are ranked #2 is the Southeast District right now... and for a backwoods hodunk store (as the nearby stores consider us). That's pretty good. We don't have the bodies the big stores do. But we make do. We just have to bust our butts to do it. Maybe the employees at your store are afraid of a little sweating. I work the Customer Service Desk at our store, and I answer the phones for our entire store, take payments, check people out, do credit card apps, and the paperwork for the entire store. And I have never *ever* left a customer dissatisfied. I leave them walking away with a smile. So there is no excuse for what they did to you, I'm sorry.

"here's a good one for you" Not a rip-off story but even better One day not long ago I went into a recently opened Lowe's Home Improvement store in Maine and low and behold while attempting to purchase a "Pella" sliding glass door they had on "clearance" for approximately "$750.00 I was completely blown off by the salesman who was helping me when the portable phone on his belt rang. I wasn't surprised and didn't care when he reached down to answer the call. What surprised me was the fact that he answered the call and walked away from me over to his desk and started taking a phone order. I thought surely he will be right back to answer my quick question which was "do you know if you all by any chance have the hardware that came with the door". I figured they probably didn't but it wouldn't hurt to ask. Boy was I wrong. Instead of answering my question which would have taken him approximately 3 to 4 seconds to do he decided to take a call and have me wait for him. I really wanted the door and drove an hour to get to the store so I waited approximately 10 minutes for him to finish up with the caller and get back to helping me. After ten minutes I decided to ask the cashier near by if she would call a store manager over for me so I could inquire directly with someone more likely to be willing and able to give me a more timely response. Within a minute or so the operations manager, named Hugh shows up. I quickly explained to him how the young salesman just walked away to take a phone order after I had asked him about the hardware for the door but before he gave me an answer and that I had been patiently waiting for him for 10 minutes to get back to helping me. Here's were it gets weird. This guy "Hugh" looked me straight in the eye and sternly stated, "yes ma'am, we have to answer our phones and take our phone orders". I was really starting to wonder at this point and I decided to make absolute certain Hugh and I were at a complete meeting of the minds so I asked, "I know you have to answer your phones and take your phone orders but are you actually telling me it is your company's policy that the salespeople are to stop helping the customer they are with who is standing in the store trying to buy an item when the phone rings and start helping the person on the phone letting the in-store customer wait. To my complete surprise Hugh came back with an equally affirmative "yes ma'am, that is our company policy ma'am...we have to answer our phones no matter what and help our phone customers and the customers in the store have to wait. yes. I couldn't believe my ears so out of sheer curiosity I asked, "so, what about say if the phone order takes longer than ten minutes....what if it takes twenty or thirty minutes.... is there no time limit to how long the customer in the store has to wait. I could tell Hugh was getting a little perturbed at my questions but he answered again and again he replied, "yes ma'am, that's what our policy is...no matter how long it takes. I was tired of the same line of questioning so I decided to let Hugh in on a little secret. I told Hugh, "well that's funny, when ever I call Lowe's or Home Depot and the employee I need to speak with is with a customer they always ask me, "may I get your name and number and call you right back, I'm with a customer." Apparently that sounded familiar to good'ole Hugh because he fumbled a quick second and piped up with "that's actually what he should have done". I asked Hugh to hold on a second because it seemed like he was kind of contradicting his previous statements. No ma'am he insisted, no not at all he argued. No most certainly he had not contradicted himself . Long store short Hugh decided he wanted to stand in the front of the store near the cashier's station in front of at least 3 whopping customers and argue with a customer rather than humble himself and cough up an apology. I now realize that Hugh at least had the sense to know I let him dig himself into a hole he couldn't get out of and simply trying to explain it off as a miscommunication or misunderstanding was not an option. So I got back to my original question about the hardware and Hugh told me "no ma'am we don't have the hardware". So I thanked him and replied, "ok, there....wasn't that simple...that's all I wanted to know.....if you all had the hardware". Once again Hugh sternly replied? "Ma'am, I already told you, we don't have the hardware!." I have to say that's when I walked away to find my husband and needless to say the $750.00 door did not go with us. The salesman who started this all was still taking the phone order as I walked away and seemed oblivious to the problem. Charming, we thought. So in conclusion, here's a word or two to the home depot and lowes employees who are pleading for the customer's sympathy in respect to their hardships involving low pay, low hours and to much work......etc., oh and let's not forget all the complaints about those horrible rude customers who work hard in their own jobs so they can go into these stores and give their money in exchange for merchandise so these company's can pay you people. First, where do I begin. My GOD. Truly. I could start by bashing your corporate leaders but to tell you the honest truth I have come to the conclusion that it's the employees who are bringing the companies down almost single handedly. So with that thought in mind, those of you who can't handle the truth should really stop reading my message now because, believe me you're not going to be happy with what you're hopefully about to absorb. The fact is you only apply for jobs in those huge box chain stores so that you can spend alot of your time getting away with only appearing to be working really hard all the time while you're really goofing off. You don't want to work for a mom and pop store because you know the mom and pops are always there watching their stores like protective parents. Most of you do in fact try your best to avoid eye contact with the customer in hopes the customer will not ask for help. The rare times you do offer assistance prior to being asked is usually when you think the customers looks like they have found what they need and are on their way out of your departments. Or my favorite is when someone asks if you need assistance and as soon as you say yes they inform you it's not their department but they will call someone for you. You avoid going down isles when you see someone who looks like they are looking for something and most definitely you try to pick and choose who you offer your assistance to. Some of you apparently prefer dealing with types you perceive to be equal to yourselves and others of you prefer to suck up to whoever looks like they may be spys from corporate (secret shoppers). The fact is you people also have to get jobs at places like Lowe's and Home Depot because you did not apply yourselves enough in high school to be able to get into legitimate university's where better paying company's recruit their employees from. Apparently most of you also failed to take the time to learn a specific trade or better yourself in any way professionally. I know this is true because a great percentage of you have not even bothered to learn proper grammar when English is obviously your language. Instead you decide to take the quickest and easiest job you can find so you can continue on your same path of not having to do much for yourself or anyone else. All the while you whine and moan and groan and beg for sympathy from the very people you treat like s**t when they try to do business with the company you work for so you can earn a living and try to pay you bills. Let me get this straight. Most of you complain about the low pay and not having enough fellow employees. So instead of bettering yourselves and getting higher paying jobs you all slep it out at the box stores and take you hostilities towards the company you work for out on the customers by being short, often rude and basically showing your complete lack of regard towards how you treat the customers by taking your sweet time getting around to helping them, standing around chit chatting with your fellow sleppers in departments other than your own while the customers are having to hunt you down and practically beg you to do your jobs. It's obvious you people would act the exact same way even if they doubled or tripled the number of workers in each store. I know it's hard for you little brains who haven't bothered to learn much on your own to understand, but there is something called research that proved long ago that no matter how much someone is paid, their attitude and quality of work and dedication to the company they work for, etc. remains the same. It is called innate behavior. Basically in a nut shell it means that you are who you are and your behavior is not going to change just because you are paid what you want to be paid. You are not going to all of a sudden become a better person who is willing to treat people the way you would like to be treated just because you are paid more. You people's claim that you don't like having to work hard because you're not paid much is bogus at best. The fact is, you're not paid much because you're not willing to work hard. In plainer terms, once an a*s, always an a*s. Common sense and kindness can not be taught and it sure as hell can not be bought. Face it, you all are not mad at Lowe's and Home Depot, you're mad at yourselves for not getting off your lazy butts and bettering yourselves so you could have a better life. So please quit your bullshit sessions and either do your jobs or wait to get fired. As far as expecting you to ever show sincere kindness to the people who shop in your stores, I won't hold my breath. But for your own sakes since many of you invest in the stock option plans your company offers, get a grip and realize you are the ones driving the stock prices down Home Depot folks because you are the ones running the customers away who the original founders of Home Depot obviously worked their butts off to draw in. Doesn't it make more sense that instead of half of you trying to bury your brown noses up Nardelli's a*s and the other half trying to cut him down to size why don't you do something yourselves and quit making excuses for your own lack of self motivation. Instead, consider this thought. It has taken thousands of you losers to tear apart what just a couple of intelligent, hardworking and focused individuals built. I'm talking about Home Depot for all who can't figure it out but Lowes's is not far behind Home Depot's demise by the way. So next time you hear a customer say I hate Home Depot or Lowe's please feel free to correct them and suggest that they hate the employees of Lowe's and Home Depot instead. After all let's put the blame where it really belongs because quite frankly I believe there are plenty of employees in your stores to take care of the customers provided the employees are willing to actually get their act together and stop pretending to be as overworked as they claim. As far as pay, from what I've seen you people are paid to much as it is. I say this all mainly because of your pathetic attitudes. You folks get what you deserve and maybe one day you will realize how what goes around truly comes around. Good luck keeping your stock prices up. I noticed one employee stated the upper management at Home Depot is cashing out and not reinvesting in the company. WONDER WHY ! I find it hysterical though that a employee really wants us to believe he/she would be privy to such info but that's beside the point. Probably a good guess. Last but not least. Millions of people purchase stock in company's like Home Depot and Lowe's but they don't go around deluting reality by actually considering themselves as part owners of the company. That's just some bullshit gimmick the idiots at Walmart started in order to try to motivate their even dumber employees who actually bought it hook line and sinker. Sinker being the key word because that's what's sinking the big box store's ship. You are small time investors, that's all. But notice it's mainly Walmart, Home Depot and Lowe's who are having the same type of problems with cocky, lazy, stupid and rude employees. It's because you morons really bought into the crock concept that the stores belong to you and so you don't hesitate to give the customer attitude reflecting your stupid notions that losing one customer's business here and there won't hurt you any. Guess what stupids, it seems you kept that attitude up so long that word has really gotten around. Home Depot - $39.95 per share. HAHAHA. And that concept is exactly what's going to sink all the big box ships because that's exactly what drives the cocky dumb a*s attitudes you people exhibit when you deal with the customers. One last thing. Many of you big box employees seem to think all wealthy people run around like Puff Daddy and JZ flashing their wealth and spending big. NEWS FLASH: The really wealthy manage their money very well and are usually not interested in trying to impress the morons who like the flash. So the next time you feel the need to rebut a report from a customer and put the customer down for appearing cheap, remember that misconception is what helps to keep you being a loser. A customer in your store buying a 24.00 item today may very well be back tomorrow with a 3,000.00 or more order. I could go on and on but I don't really have time. So my best advise to Home Depot corporate is save the money you spend on your employee's education because I don't think it's helping much. If they really wanted to go to school they could find a way to pay for it themselves. The messages left from many of your employees speaks volumes towards their intelligence potential. Final fact. Most people have jobs alot harder than yours. Granted there are exceptions to the above but they are very very very few and far between so if you think you are one of the exceptions you are probably insulting your own intelligence once again. HAVE A NICE DAY! Isn't that what you all like to smile and say to the customers after you know you have treated them poorly. I guess the notion misery loves company is true. You guys prove that. But just think, Home Depot & Lowe's & Walmart might have been ok places to work if it were not for the repulations you people have earned for the stores and yourselves. Again, Have a nice day!

Don't be so cheap and hire a professional kitchen or bath specialist who has been in buisness for many years and has references. Remember...you only get what you pay for. How could you possibly think you could get personal service and a professional job from a huge superstore who hires dozens of sub contractors to do the work for them . I am sure a personal professional kitchen or bath company in your neighborhood would be close to the superstore price but without the superstore headaches.

For the most part my customers would come back everytime they needed somthing. But there was always a handfull of customers like the one that posted this comment that would ruin your day. When a customer would come to me I would help them in any way possible, and if I couldn't I would not ever give up until I could if that meant calling an outside source to get what they needed. I will give you an example of that off the top of my head. In Fort Worth over the summer there was a lot of flooding and we had customers calling asking for sandbags (we didn't carry sandbags at our store) so me and another associate called all around until we found the best, closest and cheapest sandbags so that when a customer asked we could tell them " sorry we don't carry them but you can get them here do you need directions or a phone number?" By doing that we helped hundreds of "customers" get what they needed even though they wasn't buying them from us. Now if that is not "customer service then I don't know what is, or what else you could ask for.

I think the customer service issue varies from store-to-store and employee-to-employee. Having shopped at both stores in various locations, I tend to feel that Home Depot employees are more knowledgable than Lowes. I find however that it's easier to get a Lowes' employee's attention than at Home Depot (although usually when I'm at Lowes they come up to me when I don't need help and aren't around when I do). IF you can get a Home Depot employee's attention (which can be difficult) they typically seem to know more. Home Depot has many more products in inventory than Lowes. Home Depot's base prices are typically cheaper than Lowes, but I believe Lowes has a policy they'll beat other advertised prices but that's a whole 'nother mess to deal with.

Have you ever placed yourself in our shoes where we are trying to do ten things at once? If you dont want to be there when its busy then common sense tells you not to come on weekends or after 5pm. Anyone in retail knows those are our busiest hours. I also know people try to be rude just to get what they want. Do you think as an individual employee I made the return policy myself? I give the up most respect to my customers even while they are yelling that Im this and Im that. Why is it though thaat the customers who are so very personally rude, keep coming in. dont deny it either. You think we would forget but we are human and have feelings too. so the next time you see a customer service rep on the phone, while filing invoices and ask can i check out here because you dont want to stand in line remember that we are people too customer service associate

I was shopping Lowes in Lavale, MD. We were ordering doors for our new house. The clerk did not have a clue as to what he was doing. He brought over an associate to help. They started laughing and carrying on. I had my wife there with me and they even started farting and laughing about that. Needless to say My wife and I left without purchasing anything. This happend to be the best thing for us. We went to a locally owned builder supply and told them of our situation and our experience at lowes. They were very helpful, they beat Lowes prices and I got better quality products. You don't have to feel trapped by Lowes. You can shop elsewhere and get better prices and quality. Also I have shopped at Morgantown, Altoona, Hagerstown and Frederick stores with the same type of rude and incometent personnel.

Grace, you said youi contracted with someone to do your home repairs? Was this person through Home Depot or Lowes? I know that either of these stores would get another contractor out there. Also to the content employee at Lowes. Don't yell at everyone else by talking in Caps. We are all grown ups here and do not need someone immature yelling at us. Home Depot and Lowes both have decent customer service. There are times when there is not enough help on the floor to help the needs. It is hard on the managers to schedule enough help or too much help because they probably base their need on activity in the past on a day of the week. Just because you don't have a person with you from when you walk in the store quit your whining. These stores are designbed to be self service.

i contracted my home repairs-was preoccupied with childs sickness and work dispairs--contractor was to pickup and install all materials-he volunteered to pickup supplies-no added ccost-(quote he was in area) when i questioned quality of work and requested receipts for materials-he left job (was gooing to lunch )did not return to work-entered home and removed his tools-and refused to answer my calls-has now filed bankrupcy

i contracted my home repairs-was preoccupied with childs sickness and work dispairs--contractor was to pickup and install all materials-he volunteered to pickup supplies-no added ccost-(quote he was in area) when i questioned quality of work and requested receipts for materials-he left job (was gooing to lunch )did not return to work-entered home and removed his tools-and refused to answer my calls-has now filed bankrupcy

i contracted my home repairs-was preoccupied with childs sickness and work dispairs--contractor was to pickup and install all materials-he volunteered to pickup supplies-no added ccost-(quote he was in area) when i questioned quality of work and requested receipts for materials-he left job (was gooing to lunch )did not return to work-entered home and removed his tools-and refused to answer my calls-has now filed bankrupcy

I worked as a vendor in both Home Depot and Lowes. It really depends on the store mgr and which seems to protray the attitude of the employees. In the territory I use to work I have to say that Lowes was better in customer service than depot except for a few stores. Most depot stores are working on a really small skelton crew and the good employees got fed up and most went to Lowes. To be fair to depot there are some stores run really well with a very good staff. It comes down to how well the store is staffed and attitude of the upper management. If you find a good store where you enjoy shopping spend your money there and do not waste time in poorly ran stores. If everyone would do this the mgmt in poorly ran stores would be replaced or the location would be shut down.

I worked as a vendor in both Home Depot and Lowes. It really depends on the store mgr and which seems to protray the attitude of the employees. In the territory I use to work I have to say that Lowes was better in customer service than depot except for a few stores. Most depot stores are working on a really small skelton crew and the good employees got fed up and most went to Lowes. To be fair to depot there are some stores run really well with a very good staff. It comes down to how well the store is staffed and attitude of the upper management. If you find a good store where you enjoy shopping spend your money there and do not waste time in poorly ran stores. If everyone would do this the mgmt in poorly ran stores would be replaced or the location would be shut down.

I worked as a vendor in both Home Depot and Lowes. It really depends on the store mgr and which seems to protray the attitude of the employees. In the territory I use to work I have to say that Lowes was better in customer service than depot except for a few stores. Most depot stores are working on a really small skelton crew and the good employees got fed up and most went to Lowes. To be fair to depot there are some stores run really well with a very good staff. It comes down to how well the store is staffed and attitude of the upper management. If you find a good store where you enjoy shopping spend your money there and do not waste time in poorly ran stores. If everyone would do this the mgmt in poorly ran stores would be replaced or the location would be shut down.

Daniel, I absolutely agree with you. You guys at Glen Allen store are great, nothing compared to others in the area. You should pass it around to others...

I invite all of you angry customers to come and visit the store I work at in Glenn Allen, VA. At our Lowe's every customer is greeted and acknowledged. We walk you to the product and do not leave your side until ALL of your questions are answered. We are the best trained store I have ever worked for, and this is my fifth Lowe's. We are customer specific not product specific and we take great pride in our reputation in our community. My wife and I both work for the company, at different stores and we love our jobs helping customers maintain their biggest investment in a lifetime, their home.. Everyone has a bad day at work once and awhile and that is to be expected, however that does not give you the right as a customer service associate to make a customer have a bad day because of how you treat them. So if you are tired of you current store I strongly invite you to mine. I would love to have you walk into my doors and see what a truly fun and friendly shopping experience can be. Extremely dedicated employee,

I have to agree with this consumer Lowes has terrible customer service. I am a frequent shopper at the home improvement warehouses and out of the larger ones Home Depot gets my vote. The rudeness and inexperience of Lowes associates is overwhelming. Now i no it is wrong for me to address that all Lowes associates are rude and inexperienced, but the ones i came in contact with were very unprofessional. I found that the Home Depot, but not always perfect is a much better shopping experience for me.

Just left Lowes and went to the web site to obtain further info on an item as I could not find anyone to assist me, again. First off after entering the zip code I am directed to a store 20 miles away instead of the one two miles away. It's been there for over two years so one would think their web site would reflect it. Secondly, the web site indicates that they do not carry this item, I just looked at it in the store. I have spent 15 minutes on the Lowes web site trying to contact customer service. After selecting "click here for on line help" and "contact us" several time with nothing happening I gave up. The service desk at the local store is a joke, usually three or four people behind it with only one working, the others gabbing.

THE RESOLUTION TO YOUR SITUATION WOULD HAVE BEEN TO ASK SOMEONE ELSE INSTEAD OF SELECTIVELY PICKING THE BUISIEST AREA OF THE WHOLE STORE. I'M SURE THAT(ONE)PERSON RUNNING THE COUNTER, PHONES, RUTURNS, CHECKOUT, AND AWNSERING QUESTIONS COULD'NT HAVE BEEN THE ONLY PERSON WHO COULD OF AWNSERED YOUR QUESTION. AS FAR AS A RESOLUTION TO YOUR RETURN SITUATION: ITS SIMPLE WE COULD EASILY BE MORE OPEN TO TAKING ANYTHING BACK BUT WHEN OUR PRICES GO UP TO MAKE UP FOR THE LOSS I'M POSITIVE YOU'LL BE BACK AT THAT COUNTER TO ASK THAT(ONE)PERSON "WHY!". WE DO OUR BEST EVERYDAY TO SUPPORT OUR FAMILY BY WORKING A JOB THAT IS VERY STRESSFUL AT TIMES,AND WHATS FUNNY IS WE STILL FIND A WAY TO SMILE AND SAY THANK YOU FOR SHOPPING AT LOWES. THE CUSTOMERS THAT ARE UNDERSTANDING AND RESPECTFUL ARE THE ONES THAT KEEP ME GOING BACK TO WORK DAY IN AND DAY OUT. AND IF YOU DO GO TO THE ORANGE BOX,(HOME DEPOT)REMEMBER WHEN YOUR STROLLING DOWN THE ISLES: KEEP YOUR EYES ON THE TOPSTOCK AND MAKE SURE IT DON'T COME CRASHING DOWN. THANK YOU TO ALL OF OUR COMMITTED CUSTOMERS ;)

I can give you some suggestions on how to resolve your problem. Frist you need to start with people, who you train to go the extra mile for that customer.Teach all employes the in and out of all jobs so when they need to use the knowledge in anthor area they do not have to ask. When you have a customer comming in to see you they are there to have a good experience. You are there to give as much advice as your asked. When they leave the store the customer should be happy with you, there your new best friends till the job is done. In the long run you will enjoy the out come. Me as a former Home Depot customer service rep the enjoyment for me was when the next time they came in to shop they would bring the whole family to meet me. that was rewarding enough for me!!!!!!!! In the long run I guess what I'am saying I fell I would be a great asset to the Lowes Home Improvment

Sounds like another cheap shot to me.As anyone who has ever done business with either of the home improvement giants will honestly tell you the service at Lowes is far better than at Home Depot. I would kindly invite the individual who felt it necessary to bash the good name of Lowes to step back and take a more realistic look at the world. On any given day the coverage in our stores will be greater than that of a like sized Home Depot. I am not even going to go into the argument of how much more knowledgeable the associates are nor the quality and selection of the merchandise available at Lowes. Now to move on to the next topic.I will say that we at Lowes are not perfect and never have said that we are but if you were to try to make a comparison between the two then Home Depot will always seem to fall a bit short of most peoples expectations. I do not know what truly caused this individuals ill attitude but I would invite him to our store anytime so he may see that Lowes truly has more superior customer service than Home depot does. I hope that you feel compelled to publish this letter on your web page.I feel it may help to set the story straight. Respectfully submitted Defensive Lowes Employee

I have used Lowes for at least Seven years and in that time I have never been denied the right to return any item for exchange or money back. I have never had to wait at the service counter for any great length of time and I have been satisfied with the over all service. I am a maintenance man for two buildings in the downtown area so I do not shop once in a while but very often. For the most part I have found the store that I visit to have some of the best and most helpful folks and if the person serving me can not help they normally will find someone who can. There have been times when the store is very busy and I can not get the instant treatment we would all like to recieve and I might even get upset but you will have that on busy days. I have watched some of the folks work very patiently with incredibly rude people. During the Christmas season I found Lowes to be very crowded and busy and when comparing prices with Home Depot I found them to be in comparison with hardly any one in their store shopping so I was able to get out a lot faster. Both stores have a good return policy although I have not shopped as much with the Home Depot I still prefer Lowes over all. I have a friend who is a contractor and he also prefers to shop at Lowes for his business needs. Lowes is not perfect in all of their efforts and that is true for all of us and if they were a perfect business and hired me that would be the end of their perfection. I have found that I am my worst enemy when angry and loose my advantage to argue my case successfully when I loose my grip which has been known to happen from time to time. There has been times of waiting while my account is to be found in the computer or price checks, things like that but that is every where you go and we may not like it but we as humans do err. Over all I give a thumbs up to Lowes in Reynoldsburg, Ohio and I applaud their hard work and patience in a job that is for the most part thankless and I will continue to give them my bussiness. I can not speak for any other Lowes but I can for Reynolsburg and to them I say thank you!!

They filed the following to the above Rip-Off Report: Their email: [email protected] Their name: gigi hogan Their relationship to the company: Consumer Suggestion Rebuttal: I agree - I just returned from Lowe's in Fairview Heights where I bought all unfinished oak cabinets for my kitchen, as well as all appliances from Lowe's. Now I find out they discontinued the unfinished oak cabinets and replaced it with Birch. I did not buy the cabinet for over the refrigerator until the refrigerator was installed. Now I cannot finish the kitchen. I feel we were ripped off. They also do not carry bathroom windows, shorter louvered doors for closets and grey countertop. The inventory rep on duty could give a care less. I will not be shopping with Lowe's for bigger items ever.