Complaint Review: Lowe's Home Improvement - Nationwide

If I could give Lowe's zero stars I would. Roughly six Months ago we purchased a Whirlpool Gold series range for $1800. The delivery was scheduled and when the stove showed up three days slater it was missing the back panel, so I refused delivery. I called the store and spoke with a store manager that said he would bring us a "new" in a couple of days. When stove #2 showed up, it was missing screws and had a number of small dents in the sides so, again, I refused delivery I did not spend $1800 for a used, returned, damaged, refurbished, or floor model item! Roughly 2 weeks after my new stove was supposed to be delivered, they finally bring us a new stove that actually appears as if it might be new! It was still mostly in the box, at least, with no obvious damage or missing parts. Six months later the $1800 stove stops working, FE08, the cooling fan has crapped out and the oven will no longer turn on.

I called Lowe's and told them what was going on. They said they would have a service company out to look at the stove but it would be more than three weeks before they could get to me. Apparently, in the Capital of North Carolina, a place with millions of residents, three major universities, and a hub for computer, medical, and biotech industries, Lowe's has only bothered to contract with ONE service company for the "repair" of major appliances. More than three weeks later, with no communication from Lowe's OR the repair company, a service tech shows up 20 minutes after his only phone call to schedule the appointment. Lowe's failed to pass on the error code, so of course he looks at the stove "FE08 huh? Gonna have to order some parts. It'll be 5-7 business days". Four more weeks go by with no communication from Lowe's or the repair company and we still are unable to cook. It's now been seven weeks!

Lowe's home improvement does not care about it's customers beyond what's in their wallet. Lowe's home improvement does not stand behind the products they sell OR the warranties that come with the expensive products they sell. If I had purchased a $600 stove, this kind of treatment is unprofessional and inappropriate but at least the expectation of quality equipment isn't there. My family spend $1800 on a stove because we wanted something well built that came with a quality warranty. Not it's going to be at least two months, probably more, where my family is unable to cook and have to eat microwave meals or eat out for every meal. Any idea how unpleasant it is to eat out with a nine month old baby for every meal, two months running?

What we got for our $1800 was a lot of headache, several broken or damaged ovens, and the full and complete understanding that Lowe's cares absolutely nothing about anything but profit. They refused to take the stove back, they refused to replace the stove, and have so far failed to honor the warranty as sold. They have made it abundantly clear that they don't care about their customers by only contracting with ONE service company to take care of the millions of customers that shop at the more than dozen Lowe's stores in the area. Do not shop at Lowe's Home Improvement if you want quality appliances and responsible customer support. Do not shop at Lowe's period, we need to stop supporting large corporations that only care about profits and will knowingly and deliberately take advantage of its customers.