- Report: #1281296
Complaint Review: Lowe's Home Improvement - Pembroke Pines FL - Pembroke Pines Florida
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Lowe's Home Improvement - Pembroke Pines FL
130 N University Dr Pembroke Pines, 33024 Florida, USA
Phone:
9546241900
Web:
lowes.com
Categories:
Business Rating:
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Lowe's Home Improvement - Pembroke Pines, Florida Lowe's Rip off on windows and doors Pembroke Pines Florida
Worse experience EVER! Took over 5 months for them to complete installation on windows and front door. They lied about turnaround time and process, just to get the job. Wrong door was ordered; faulty products were installed as well. They lied about sending someone out to check faulty window, waited all day on a Saturday for them to arrive...only to find out they don't work on Saturdays and I was lied to again. Lowe's kept blaming the manufacturer, which I was in contact with, so I know it was not the manufacturer. The store manager Chuck, refused to call me back (called me once and blew me off). Told the employees to tell me he would call me AFTER the job was complete. How does a store manager NOT call back a customer? He is worthless as a manager and the employees had to continue to make excuses for him. Not only will I NEVER hire Lowe's to do anything for me, I will not even shop there anymore. I was told the whole process would take 60 days at MAX, and it took 5 months. Which also resulted in me paying increased home owner's insurance fees due to not having the impact windows installed as promised. After the job was FINALLY done, they agreed to a SMALL partial refund. My wife went there to pick up the refund and they gave it to her in almost all $5's and $10's! Knowing she was coming, they still gave her a few hundred dollars in $5's in $10's just to be bigger A-HOLEs. Nohelia and Deeto were the ONLY ones that were polite and helpful. Everyone else, especially CHUCK the worthless manager was totally incompetent. For the sake of your sanity, do not step foot in this store if you want a stress free experience.
