Complaint Review: Lou Sobh Hummer GMC - Duluth Georgia

RWS of Athens

714 Hazel Moon Rd

PO Box 567

Winder, Ga. 30680

770-307-0797

770-307-1468 fax

April 6, 2002

To: Lou Sobh Pontiac Buick GMC, Inc

2473 Pleasant Hill Rd

Duluth, Ga 30096

Subject: Rebuttal of Letter

Attention: Mr. Dennis Michael Crisci

I would like to express to you my disappointment with your character; you seem to be the nicest and most respectable salesman anyone could ask for. Instead after review of the Consumer Protection Laws and the way you handled the sale of the truck you stuck me with; you should be investigated and not allowed to sale gas at a self service gas station, at the least. The Frauds I see are aimed at institutions, with no real harm toward anyone, in particular. Now the acts you commit are aimed at individuals, destroying all you can, for as much as you can. That seems like exaggeration but think about it could you pay $59,000.00 for something you cant drive, or even worse make a living with. I think not its almost half as much as a house you might want to buy or probably half a years salary for you.

I do find it interesting you never told me you were applying for a loan from Chase Manhattan Mortgage Corp., at the same time you were discussing my business and who I contracted to do work for. I wonder if you had problems getting your loan and were taking it out on me, now I know that. You see in investigating who exactly I was dealing with, I compared your signature in the letter to David Walker, with the court records filed in public records, I noted your loan was being held up by a corrective subordination agreement on April 14th, 2003 and finally granted on the 7th of May.

I can only assume that an odd coincident I signed the first paperwork in March on the 25h, you are issued a corrective subordination agreement, which I assume was handled well prior to filing in the court, On the 8th of May you called and said the Vehicle Identification number is wrong because your people picked up the wrong vehicle and it was being readied for the bed, you said they are getting the frame ready for the bed as if they had already begun work.

You said the bed was delayed because the factory was closed for a week, delaying the order as if that was the reason on the very day you told me was a firm delivery date to me, that you didnt have the truck ready. As you now know Im not as dumb as you appear to think I am. I know the bed was not even shipped until the 24th of April, and Ill bet when the truth is out, the unit was not ordered, until you got the second truck signed for on the exact same day the bed was shipped, The 24th of April.

That is a wild coincidence isnt it, but it does explain how you fabricated your story. You never planned on delivering the truck in two weeks, you set a pattern with me, you never answered direct question, and you either ignored them or told another fabrication of a story to satisfy me or change the conversation.

I asked you directly what they had to do with the frame, not cut it. You told me no they were just getting it ready to put the bed on. I told you again I would not take a truck that had the wheels moved and the frame cut. You assured me that was not the case. You had not ordered the bed for a month, I just shake my head. I am losing $175.00 each time I cannot get the car, because my agent does not have that truck, I believe this difference would be acceptable as damages from that time forward, to a court if we have to go that far. While I cannot assess the amount of new business I could get or the units, I might have gotten, that no one can get to because there is not enough vehicles to hire someone else. This is business that is directly proven to cause a loss of income.

You are a likable person but I learned experienced in the way to mislead someone with an air about you that leads someone to believe you are truthful, but lies fall apart. I actually feel sorry for you. All the things you did lead me to believe you had a personal problem with me, but then I have to account that Mike Sobh would never call me back and despite the fact that the letter I got telling me if I had a problem with the sell call him or two other people, not you, and they would be glad to discuss it. I know you were a salesman then, but the problem I had was with you and you not being an owner or general manager, could not solve my problem or did it require that I deal with you. I wonder when the auto industry became a place where you buy what you want and they give you what they want to. Thats the Lou Sobh way evidently. I bought a truck 60 cab to axle with specific equipment, as we discussed, and you replaced it with a truck 120 cab to axle, without the specific equipment and did exactly what you wanted to regardless of the instructions I gave you not to move the axles or cut the frame.

If you had sold me what was agreed on, regardless of time or price, I would not be asking these things of you or would I have a non drivable truck, that is worthless and costing me income.

Bottom line to sum it up, take away the false representations, the incompetence of the up fitter and the general deceit, and cancel them out and the truck I ordered would be fit to drive and operate with a factory warranty. I dont want to hear you have a letter.

I dont have anything showing a warranty, are you keeping it waiting for the truck to wear out and I have paid for all repairs because I couldnt show any warranty papers or a warranty policy, which was stated in the sales paper, you gave me, before you give me a copy of my warranty.

The window sticker covered in the earlier letters I asked for after 6 weeks and subsequently in letter composed to your company, has not been given, as a matter of fact anything defining what I ordered and what you actually gave me was never given to me with only a shrug and a thats right to the question I asked you, person to person when I stopped by to ask you why my truck was not ready seven weeks approximately, into the deal, thats when I really got the big picture and began to understand that it was a concerted effort, between you and the Up-fitter you hired, to deceive me as to why I had not gotten what I purchased.

You represented the up-fitter as an authorized distributor for Jerr-Dan and he also did when he quoted the price for the additional equipment. Funny when I mentioned the price quoted you finally came up with an excuse for the additional charges on the second truck, but your math is lacking. The only thing I have actually seen in writing that subtotaled any part of the purchase. Unless maybe you have an estimate signed by me, prior to purchase.

For the record before you make one up, I want to state you never had as much as a pen when we discussed equipment, and you never wrote more than my name and number, while discussing it. General Motors office at Glen ridge said you were the only one that could print a window sticker for me and all it took was a minute, but you know that and you also know you could have given it to me at signing, but you were hiding the fact you were altering the truck, so you would never give it to me, along with not providing proof of what I ordered, real convenient for you, you try to put the burden of proof on me.

Which makes it what ever you make up as word of a dealership against the lowly customer. You know the truth. I know what I have found out so far. So I hoped your boss would intervene and straighten it out. Problem is he seems to be as much a part of it as you. His silence to me and General Motors says he doesnt care what you do. Seems your dealership makes it seem so outrageous that no one could believe it could happen, I sure would not believe it.

There are laws to stop it, but years of apathy have made it so you evidently can do it. Enough about you and my observations of your actions the only thing to add is when you returned my call and still would not tell me about the alterations you had performed against my instructions 8 hours after you thought I had told someone I wrecked the truck on the way back from the lot I picked it up at, you never told me to bring it back, for inspections or repair, you never said you knew what was wrong, you said there was nothing wrong with it and you or your boss never offered or took me up on coming out to look at it or ride in it until General Motors Customer Assistance talked to you and you said it to them.

From here on I will answer your responses not already covered and provide you documentation of problems non-repairable and repairable both. What you covered and what you left out. Along with questions of documentation which will be required to work this out between the dealership and myself, any of which will eventually be discoverable in any continued situation.

1. OCGA 16-9-110. States that it is unlawful to sell a vehicle that does not meet safety standards basically. I believe those standards would definitely include vehicles that are uncontrollable when driven. Seeing it only took me 2 miles at highway speeds to recognize the problem and you have stated that the unit was driven to you, also the fact you tried to trick me into picking it up at the up fitters you knew it was unsafe to drive. Combined with the fact you arranged to leave it in the lot next door, because you had not filled it up, so it would be after you closed when I picked it up.

2. a. The first statement you made, you have a letter from Atlanta Wrecker and Carrier Sales. What does it claim they know the man they sold the bed to, they warranty what? They are a distributor for Jerr-Dan, not Jerr-Dan in Pennsylvania, They of course know the man, and they sell him beds. They also have a lot at stake if they lose a customer that buys multiple beds. But they also stated they dont provide mounting instructions for them. They stated they dont even have them. I believe you are responsible for providing a copy of my warranty to me, not holding it for yourself, but to clarify this issue, I attached a letter sent to Jerr-Dan (certified) and the lack of response seems to clarify their position. They seem to indicate I have no warranty by them, as you said I have. The letter you hold seems to be a sticking point, youre hiding my warranty from me, and trying to be stubborn, rather than litigate the problems. Refer to attachment 1 the paper you handed me when selling me the unit, which was supposed to be factory mounted and tested, as described by Jerr-Dan they consider that to be when mounted by their distributor, something you and T and T sales represented to me, that T and T was a distributor.

A fact I asked you about only to have you say he was. Too bad I found out three weeks before I got the truck.

b. Refer to Attachment 2 and 3 and 4. Exactly how can you repair a warranty on the transmission? If you note Allison does not cover alterations to the driveline. General Motors Engineers told me that no diesel engine was built with out a center support bearing, due to launch shutter, sideways push damaging the transmission over time, your up fitter voided all warranty on the transmission, something if you had sold me the original truck as represented you replaced it with the same truck specifications you sold me right down to everything except the Vehicle Identification Number. Note the picture of a 60 cab to axle no bed, and the unit you sold me drive shaft label (not original) center shaft support bearing missing. Warranty Book page showing how you voided the warranty and bottom right showing you cant make exceptions to the terms.

3. My favorite part dealing with the frame. Statements are like magicians tricks. I have seen the statement about the strength of the frame you refer to in your letter. It refers to the load carrying ability of the various frames. In Attachment 6, 7,8and 9 GM shows they meet the government regulations and that the responsibility falls on the up-fitter or in this case since he worked for you and you sold the truck as a unit, you assumed the responsibility for his work, by contract. I believe under attachment 9 you will see electrical specifications, and with an electrical engineer or Master Electricians inspection I expect to disqualify all wiring, additional attachments 10 and 11 exemplify the standard of electrical work done. Attachment 12 is my favorite statement. Please read the statement on the bottom. Equivalency the key word. It takes 8mm of steel to be equal to 6mm of steel. See attachments 13 and 14 showing the exact same strength for the two frames. If it takes 8 MM to equal 6 MM strength there has to be a difference in metal materials also it per section referring to cross member sections in a ladder type frame. The type frame GM builds, not a box type frame you sold me. See attachment 15, 16, and 17. Attachment 18 the very first statement describes the importance of the body mounting to avoid what happened to the truck you made. GMs engineer conceded two important things 1. The ladder type frame is the strength of the unit. 2. The rear cab cross member was not included in drawings because there was no reason ever for anyone to remove it; it was never at anytime in the way. This information is from the site you told GM customer assistance your up fitter followed. Attachment 19

4. Also keep that Attachment 12 handy to refer to in following answers.

5. Attachment 20, 21, 22, 23, 24, and 25 are samples of the holes drilled in the frame while not all the holes a good start. Mike do you know the way some cars are made safer in collisions. They predrilled holes in the frame so they fold rather than transfer the impact to the passenger compartment, while a good practice for car safety, a poor practice where load configuration counts, Fatigue will find its home quickly between these holes, along with the gouges made that ate the frame thickness up. Im hiring a mechanical Engineer to analyze these problems, if you insist on going farther. So by the way where did you participate in the building of the truck, you answer questions in a mater of fact way, knowing you never inspected the way the truck was built. As a salesman you might not have to back up what you say as a mechanic you do.

6. The next statements you made are ridiculous, a good story but I must take the two together. Number one you set a price agreed to as shown by the first contract, I dont disagree with the truck you showed in the auto Trader. However do you think a jury would believe youre so generous with the money, would they believe you made this mistake with a vehicle Identification Number and generously gave me the interest rate. Or would they believe you sold a truck 15 days later you called because you had to straighten out a mess you made by selling a truck that WAS SUPPOSEDLY SOLD and I had you over a barrel and since the interest rate had fallen to O percent as I knew, you were forced to drop the rate, but you added $3000 to make it up. Lets look at the facts you had a set of dollies and light bar verbally quoted at $1500.00. You say $1900.00 and the price rose $3000.00 as the interest rate dropped 1.5%, Do the math and make a new story up. You sold me a 60 cab to axle and substituted a 120 cab to axle, if you had provided me the specs, as I requested both before and after I would have known that, but you shrugged and answered I know and walked away, when I asked you for them and said you didnt give me a thing showing what I bought Youre a man with no conscience I can tell.

Whatever it takes to make a dime, and evidently Lou Sobh GMC operates the same way. $59,000.00 worth of dimes for a piece of junk, which federal regulations say will have to be junked. Your story at the first loan inception was the interest rates will rise if you dont sign now. General Motors does tell you the next month interest rates, till the next month. You waited 9 days before the first payment to swap the loans and made GMAC wait 75 days for a payment. Not likely. You held the monies you drafted for 120 days even way after you knew you changed trucks; in fact on the last week of July GMAC still showed you had me purchasing 2 trucks.

I would like the copy of the drafts both purchasing the trucks and the return of the drafts made available to my attorney, un doctored, along with the check or form ordering the bed from Jerr-Dan. I believe that will clear up the matter of honesty in how you operate. Two weeks firm is a far cry from eight weeks. As for a delivery delay I laugh, you have nerve, Jerr-Dan claims a week delivery, on the dollies and lights that was five weeks before the delivery of the truck, which still is lacking the dolly brackets, and was delivered lacking any equipment to operate the truck.

You have a copy of the letter demanding the balance of equipment. I waited supposedly for the equipment that was never even mounted but you forget so easily it was ordered prior to the bed being shipped on the 24th of the month, the same day I signed for the second truck. There goes your theory of the added delay. Accounting procedures also wipe out the we put the deal in the same folder theory. You also stated you owned a dealership but I cant find you as incorporated anywhere in Georgia, I would like to know where and when so I can check and see your record of operation there. You could not be a first timer you are too smooth.

As for the engine brake you of course never heard of it, just like you never gave me a copy of what I paid for. So you could sell what you had not what was ordered. You sold me two trucks that how I could inquire about the two and get the dimensions of the two. You sold me a truck and for some reason you changed them, all your doing and you represented the two trucks were identical, you did not tell me you were moving the tires, and cutting the frame, poof magical statement, you did cut the frame, if not where is the rest of the frame hanging off the rear.

7. Now for Attachment 25 note the dimension D, degrees the allowable angle of the driveline 5 degrees. You altered that along with deleting the center support bearing the General Motors engineer said was a stable for all diesel drivelines.

8. Lets get to know each other better. Whats your mechanical experience? Are you certified by any mechanical associations? Did you always diagnosis your jobs without seeing them, recommending fixes that are not available. You said the truck was fine and let me drive it away, now you say you know it has a problem and you endangered my life knowing this. By the way what alignment machine did you use to align the rear-end, even a grease monkey would not align a rear end without one, just send us the printout showing the specifications before and after, along with the last certifications of adjustments by the company that maintains that machine.

You know you run your mechanical shop just like you sell trucks, I know how and what it takes to fix it, just bring it in, Oh No we found something else we need to fix it only cost $3000.00 more and weve already done it. I know they make laws to stop people like you.

9. Now lets examine me I have been in wreckers, mechanical repair and business management all my life. I owned and ran a shop in Winder for several years; I stayed in wreckers and rebuilt engines and transmissions. I avoided lawsuits by not being dishonest and doing what I said. Standing behind anything I do, not a popular idea in your work I see.

I also in my life time have through towing meet all kinds of people. Why I once meet an engineer that was paid by a company to engineer a transmission to last 60,000 miles, so it would not last longer. It almost back fired seeing as how the 700 R4 didnt last 20,000 miles at times, you know using super balls to reduce driveline clunks and re drilling holes to smooth out faulty shifting. If you missed these exciting changes, stroll out to the shop and ask a real mechanic. You have no truck shop and you are not a truck mechanic. Im sending attachments 27 thru 32. Now you just step right up and explain the procedure to adjust this rear end alignment.

Funny thing a stationary rear end is not made to adjust of course you know that. But I know that a swinging rear end can not be cured by alignment anyway. If it swings you have a real problem to quote the General Motors engineer youve got something Bad wrong

10. BUT IF YOU HAD GIVEN ME WHAT YOU SOLD ME YOU WOULD NOT BE HAVING THIS PROBLEM. Instead you tried to deceive me and when it went horribly wrong you still gave it to me. Only to deny knowledge when I asked you about it as I found out about it.

11. Deal with you, why deal with a known liar. You put me in this position, but you got commission to do it I asked to deal with your boss, who would never return any calls.

12. The rest of the attachments are Attachment 33 and 34 the hole you cut in the bed and fuel neck left open to run off on the muffler when refueling and the swift alignment of the bed. I paid for brand new got something years of use doesnt even bring on. Oh and attachment 35 the TandT knock off label, along with a new truck shock angle compared to the no angle shock, General Motors says all shocks come angled to help stabilize the rear end.

13. But I feel the best thing to do is let the jury drive the truck or witness it first hand, then let you align the rear-end, no more and drive it again, then we can visit the issues of frame holes and strength, and suitability of the truck. The closeness of the holes and the support of the boom. Or you can give in and buy your ragged thing back.

It has been a pleasure to discuss your letter. Fiction is always Amusing.

Scott

Winder, Georgia
U.S.A.