Complaint Review: Litton Loan Servicing - HOUSTON Texas

Litton Loan Servicing, LP
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PO Box 570848
Houston, TX 77257-0848

The Better Business Bureau reports on members and non-members. Membership in the BBB is voluntary. Members must meet and maintain BBB standards. If a company is a member of the BBB, it is stated in this report.

Original Business Start Date: 07/01/88
Principal: Larry Litton, President
Phone Number: 800-247-9727
Email Address: [email protected]
Web Site Address: www.littonloan.com
Membership Status: no
Type of Business: Mortgages


NATURE OF BUSINESS

This company services loans for financial institutions and private mortgage companies.

CUSTOMER EXPERIENCE

Based on BBB files, this company has an unsatisfactory record with the Bureau due to unresolved complaint(s). On February 22, 2005 the Better Business Bureau of Metropolitan Houston, Inc. notified Litton Loan of the Bureau's intent to proceed with formal revocation of the firm's membership for failing to be in compliance with the basic BBB Membership standard, namely cooperate with the BBB in efforts to eliminate the underlying cause of pattern of complaints, which the BBB has brought to the company's attention. May 20, 2005 Litton Loan notified the Bureau that they elected to resign their membership with the Better Business Bureau.

This company currently has 45 pending cases. Please check back with us in 30 days to find out the outcome of these cases.

Consumers may contact the company directly with any pending issues they may have. They are asked to contact Benny Hibler at [email protected] or via phone at (713) 561-8265. He is in the Executive Resolution Department.

When evaluating complaint information, please consider the company's size and volume of business. The number of complaints filed against the company may not be as important as the type of complaints and how the company handled them.

Closed Complaints
Number of complaints processed by the BBB in last 36 Months: 284
Number of complaints processed by the BBB in last 12 months: 113


Complaints Concerned
Sales Issues: 4
Outcome of all complaints -
Resolved: 2; Company made good faith effort to Resolve:
2

Delivery Issues: 5
Outcome of all complaints -
Resolved: 5

Refund or Exchange Issues: 10
Outcome of all complaints -
Resolved: 10

Contract Issues: 8
Outcome of all complaints -
Resolved: 5; Company made good faith effort to Resolve:
3

Customer Service Issues: 33
Outcome of all complaints -
Resolved: 23; Company made good faith effort to
Resolve: 10

Credit or Billing Issues: 224
Outcome of all complaints -
Resolved: 185; Unresolved: 6; Delayed Resolution: 1;
Company made good faith effort to Resolve: 32



ADDITIONAL TELEPHONE NUMBERS

Additional phone numbers for this company include:
(713) 966-8802,
(713) 966-8844,
(800) 548-8665 and
(800) 999-8501.

ADDITIONAL ADDRESSES

Additional addresses for this company include:
4828 Loop Central Drive, Houston, TX 77081-2226;
For Insurance Documents: PO Box 4354, Houston, TX 77210-4354;
For Loan Payments: PO Box 4528, Houston, TX 77210-4528 and
PP Box 4387, Houston, TX 77210.

COMPANY MANAGEMENT

Additional company management personnel include:
Larry Litton, President and
Dee Lerma, Vice President.

ADDITIONAL FILE INFORMATION

Here are some additional numbers for the company:

Delinquent accounts: 800.999.8501
Customer Service: 800.247.9727
Loss Mitigation: 800.548.8665

Proof of insurance- Evidence of insurance may be provided to Litton by faxing the policy to 866.510.1899, updating the information on www.imcovered.com , or mailing it to PO Box 4354, Houston, TX 77210-4354. Please have your agent update the mortgage clause to : Litton Loan Servicing, LP, Its Successors and/or Assigns.

Payoff Request - Please fax your request with the mortgagor's authorization to 713.960.9561. Litton's average response time is 4 business days. You may request a "rush" on your payoff quote by contacting Customer Service at 800.247.9727; However, there may be an additional fee charged for this request. Payoff requests for loans in foreclosure will take an additional time to calculate with attorney fees.

Bankruptcy - if your loan is in active bankruptcy status, you should have your attorney contact Litton's attorney. You may also contact Donna Medrano in our Bankruptcy Department for further assistance.

Consumers may contact the company directly with any pending issues they may have. They are asked to contact Benny Hibler at [email protected] or via phone at (713) 561-8265. He is in the Executive Resolution Department.

Litton was asked to provide some custom text that may assist consumers and they provided the following:
Litton Loan Servicing LP has implemented a 3rd step in their Payoff Automation process. With this release, borrowers can request payoff quotes via the Voice Response Unit (VRU) and our website, www.littonloan.com. Quotes will be processed automatically and faxed out in batches every 2 hours, Litton is also offering email as a delivery method for payoff quotes. Litton's web requests will use this same exception logic, therefore, we estimate as many as 50% of the requested quotes in the VRU and Website will auto-generate. Additionally, with the new release, Litton's manual faxed requests will auto-generate at this same estimated rate.

The quickest way to obtain a quote is through our VRU or our Website, www.littonloan.com. Requests received through our automated phone system (VRU) receive priority processing (usually 1 to 3) days. Faxed requests may require longer processing time. Please note that there can be occasional delays in processing any quote for a newly acquired loan, due to the need to review the transferred documents prior to quoting a payoff.

EDUCATIONAL/GENERAL COMMENTS

Mortgage Choice
http://www.bbb.org/alerts/article.asp?ID=331

REPORT DATE: 06/20/2005

COPYRIGHT DATE: 2005 BBB of Metropolitan Houston

The information in this report has either been provided by the company, or has been compiled by the Bureau from other sources.

STANDARD DISCLAIMER

As a matter of policy, the Better Business Bureau does not endorse any product, service, or company. BBB reports generally cover a three-year reporting period, and are provided solely to assist you in exercising your own best judgment. Information contained in this report is believed reliable but not guaranteed as to accuracy. Reports are subject to change at any time.