- Report: #1510194
Complaint Review: Lilicloth - City of Industry California
Reported By:
Pamela -
Grand Island, Nebraska, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Lilicloth
730 Epperson Dr City of Industry, 91748-1336 California, United States
Web:
lilicloth.com
Categories:
Business Rating:
(0)
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Lilicloth This company won't honor returns City of Industry California
Variety of blouses, t-shirts, a bracelet, pair sandals, necklace
The only thing I want to keep is the necklace. First it took forever to get the first shipment--was in two packages. Then finally a got the "second" shipment (different order #). They couldn't find a record of the earlier shipment. When I received the first shipment which they couldn't find a record for, I went online to return all but a necklace. The bracelet quote was mis-spelled and the clothes were all different sizes although they were marked "medium." The clothes reeked of gasoline. I contacted them after inputting all items in one-by-one for return (but the necklace) and they were supposed to get back to me within 48 hours. Quite some time later (after the 15 days were up), they found the order but guess what.. Too late to return the stuff! They won't allow me to return the shipment and I can't even donate any of the items in either shipment because they smell so bad!! They even finally told me in one of the over 30 emails that they were in China. Over $200 down the drain. This was the worst buying experience I have EVER had. You'd better like what you order and be prepared because you aren't going to get your money back from these thieves.
I am willing to provide all the correspondence I've had with this company to show how I've been given the run-around. They actually sent me an email stating they were located in China but BBB has them in City of Industry, California,
