- Report: #1439191
Complaint Review: Liberty Mutual Insurance - Boston Massachusetts
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Author Confirmed
Why?
Liberty Mutual Insurance
157 Berkeley Street Boston, 02110 Massachusetts, United States
Phone:
857-224-1140
Web:
libertymutualgroup.com
Categories:
Business Rating:
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Liberty Mutual Insurance Liberty Mutual says "We stand by you!" -- but they really stand ON trusting policyholders like us! Boston Massachusetts
We had been insured by Liberty Mutual going back to the 1970s, with brief departures, but when we continued with them in Georgia, our agent left suddenly with no explanation and they refused to replace him. We complained over the denial of promised provisions such as vanishing deductible and longevity premium discount, and they retaliated by raising our auto insurance rates over 70% with no explanation at all (we had never had any claims or tickets.) So I demanded the mutual insurance policyholder/member right of filing a corporate resolution complaining, which they totally ignored.
Writing to their President David H.Long got no response from him, but their so-called Presidential Service Team refused to help in the slightest. Finally, I charged them with BREACH OF INSURANCE CONTRACT for not honoring their many promises, and they retaliated by demanding another month's preium via a very nasty collection agency. This insurer abuses a national icon, the Statue of Liberty, which they use to sell policies by misrepresenting how much you can save -- refusing to justify or prove those claims. Instead of saving us over $700 as they claim in current ads, they raised our auto insurance rate OVER $700 when we never had a claim. Liberty Mutual is unstrustworthy, unresponsive to policyholder/members, and a disgrace to the insurance industry. BEWARE!
