- Report: #136329
Complaint Review: Les Schwab Tire Center - Ellensburg Washington
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Why?
Les Schwab Tire Center
Po. Box 843 Ellensburg, 98926 Washington, United States Minor Outlying Islands
Phone:
509-304-9061
Web:
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Les Schwab Tire Center RIPOFF Went for oil change they damaged our transmition filter and we had to replace our $3.400.00 tranny Our Subaru Mec says they mistook it 4 the oil filter Ellensburg Washington
We took our 2005 Subaru outback to the Ellensburg Les Schwab for an oil change on 3/16/05, several days later we noticed our car was smoking, and then the transmition seemed to be slipping, so we called Subaru for an appointment. They then discovered that the last person to change the oil had mistaken the transmition filter (which is a lifetime filter) for the oil filter and damaged it trying to get it off. The transmistion fluid had poured out of the car, causing the smoking and the trasmistion needs to be replaced. Les Schwabs manager "Troy" states its our word against his... however in thier paperwork they marked off our transmission fluid id full and clear? How did it leave our car in a few days unless they damaged the filter?
We are going to have to pay for this out of pocket as Suberu will not honor its warrenty as we had our oilchange elswhere, Suberu however has taken pictures of the damage and they plan to write statements as to what they think happened during and after our 3/16/05 service at Les Schwab. WE are currently looking to recover our $$ from Les Schwab!
Bobbi
cle elum, Washington
U.S.A.
We are going to have to pay for this out of pocket as Suberu will not honor its warrenty as we had our oilchange elswhere, Suberu however has taken pictures of the damage and they plan to write statements as to what they think happened during and after our 3/16/05 service at Les Schwab. WE are currently looking to recover our $$ from Les Schwab!
Bobbi
cle elum, Washington
U.S.A.
2 Updates & Rebuttals
Oilchangetech
Ann Arbor,Michigan,
U.S.A.
Advice for Subaru Owners
#2Consumer Suggestion
Tue, November 18, 2008
You know what's really funny about your story? Subaru's spin-on transmission filters have "TRANS" written on the bottom in big capital letters! OK, you may not find that so funny. In the future I would advise you and all other Subaru owners to take your car to an ASE-certified mechanic, not a quick lube, for an oil change. Many of these cars have a transmission pan with large drain plug (similar to the oil drain plug) and spin-on transmission filter (similar to the oil filter). Having worked in a quick lube for 3 years I have seen so many new employees drain the transmission oil and spin off the filter before they realize what they are doing. Luckily we caught it in time and kindly refilled the transmission with Dex III fluid that doesn't meet Subaru's requirements and voided their warranty, all without the customer knowing a thing. That "lucky" part was me being sarcastic.
David
Magalia,California,
U.S.A.
File a complaint
#3Consumer Suggestion
Tue, July 26, 2005
Be sure to file a complaint with the Breau of automotive repair they will conduct an investigation and fine or repremande, and possably get your money.
