Complaint Review: Lenscrafters - Wilmington Delaware

Seenoevil, You are an idiot. And you're just bitter... I saw your rant on here elsewhere. Get your facts straight. The optician cannot be held liable for anything, because they dispensed a progressive lens. A progressive "bifocal" and a progressive "trifocal" are the exact same thing. They're actually called a progressive multifocal. Every progressive lens has three ranges... actually more than that, but three main ranges... distance, intermediate, and near. Don't talk anymore, you're making everyone feel dumb by your presence.

Call the Board of Opticianry and report the optician that was on duty at the time. They can get in trouble for dispensing glasses that don't match the prescription!

Progressive bifocals contain an infinate amount of Rx between the distance and reading portion of your eyewear. If you want "no line" lenses (some consumers refer to them as progressive trifocals because they do not know the correct terminology) the progressive bifocal is your option and "progressive bifocal" or "progressive" are the correct terms. A trifocal has three sections separated by lines. A bifocal has two sections separated by a line. Progressive bifocals have no lines and are much better than either of the above because they give you full range of vision within the channel. Drawbacks include having the peripheral vision suffer due to the blending of the lens to make the channel of "usable" Rx. That's not to say that the peripheral part is unusable, some distance will come into focus for you withing that portion of the lens but it may not be the distance you are trying to see... therefore it is best to point your nose at what you are looking at when using these lenses. *NOTE* Transitions or photochromic lenses are the kind that change color when you go to a bright area and get light again when you return to darker areas. They are commonly erronously referred to as "progressives" by consumers which can result in similar miscomunications in the processing of customer's orders. The best thing the consumer can do is to CLEARLY state what they want the lens to do for them. It is also the job of the optician to explain and reiterate to the patient what they are ordering, how it will work and what features it has or lacks. It sounds like you got what you asked for but the optician should have taken into consideration that consumers are confused by the terminology & asked more questions, shown you examples of the lens options and been sure of what you were trying to order. Your situation had equal errors on both sides of the table, so don't blame the optician without looking at your own faults and taking half the blame.

Nancy, As quickly as you typed in the ripoff report website and wrote your complaint you could have also searched progressive to find out how they work and the many names they are called in the optical industry, ie progressive, no-line, no-line bifocal, no-line trifocal, Varilux (a particular brand). All progressive will contain 3 areas of vision correction; near, intermediate, and distance. Some types of progressives will work better than others for the type of activities you are doing with your glasses. For example, a Varilux will have a wider corridor giving less distortion and a wider area for reading. A short-fit progressive will have very little intermediate vision but will allow for a small stylish frame. All of that would have been know if you had taken the time to educate yourself about what you were paying for. As for the associate in training, everyone has to start somewhere. The optical field is always changing and even a seasoned professional in my state of SC is required to take 5 hours of continuing education every year.