Complaint Review: Lenscrafters - St Louis Missouri

I am finally allowed to talk about this and I am still fired up. I was an employee of Lenscrafters for four years. During that time I received more customer service awards and maintained some of the highest levels in the store. However things came crashing down when a new DM was hired. In comes Rocki Bible. A former bigwig at LA Fitness. Ironically you can find another article on here about Rocki Bible. Rocki came into the company with a focus that was similar to her previous job. "If they cry, they'll buy." Her goal is to scare people and their health problems and exploit that into selling more product. She would even encourage regular associates to pry into the personal lives of patients asking questions about heart disease or illnesses in their family. This is the sort of behavior that she strictly enforces on her managers and associates.

Now we have the discrimination and retaliation from the GM of Lenscrafters of West County, Jaime Bauer. At first pleasant and understanding, her motives soon showed through. I was witness to several fradualent transactions that she orchestrated on patients. She would void transactions that showed remakes or bad product. At times she would mark out frames and lenses from the back to show in the system that the transaction never happen. Furthermore Jaime Bauer has failed her ABO certification test twice. The ironic and sad part is that she tells patients untrue information about their glasses and the lenses they have. She would go as far as stating that they had a lens they really didnt have so she could oversell them by 100's of dollars. Many times I called my corporate office to tell them about this fraud and unethical behavior and Rocki Bible always found a way to sweep it under the rug.

I knew by exploiting this that retaliation would soon follow. However I didnt know that it would be obvious sexual discrimination. Myself and another associate, who has been with the company for years, were repeatedly told that there werent enough hours to make us full time. Also we were never given a chance for promotion. A month passed and then Jaime Bauer hired on two female associates and gave them near full time status while reducing me and the  other associate down to less than 10 hours a week. When I brought this to the managers attention she looked dumbfounded and said there was no proof. I also told her that her hiring practices were an obvious sign. She has hired around ten associates in a year and only one of them was a male. And he has averagely 4 hours a week.

A month after bringing these allegations to Jaime Bauer she proceeded to write me up for accusing her of this. Futhermore in the write up she but down an instance that had happen at a bar with me and another associate. I was confused of how I could get written up for something that didnt even happen at work. I was outraged by the ludicrous write up. I told her that this was BS and that I wouldnt stand for it. Flash forward two days later and in walks Rocki Bible. Rocki sat me down and said that I used a bad word in my sit down with Jaime and that was grounds for termination.

I have documented reports of retaliation and discrimination, all of which were discarded. I also have proof that some of the products that are being sold arent the right ones for patients. The goal of the company is to sell the patient anything that isnt nailed down. I encourage everyone to ask questions about their glasses. Return them if you feel you were cheated. Speak out and tell them that you wont support a company were discrimination is overly prevalent. I encourage you to call your local store and speak up. Or call directly to 314-966-6593 and let your voice be heard.