- Report: #464406
Complaint Review: Lenscrafters - Springfield Ohio
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Lenscrafters
1475 Upper Valley Pike Springfield, 45504 Ohio, U.S.A.
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Lenscrafters Springfield Ohio Horrible Customer Service/Useless Warranty Springfield Ohio
My experience at Lenscrafters: When I went there was only one other customer in the store but I was ignored for about 20 minutes. Just as I was ready to leave I was approached by the salesperson, so I stayed. Ended up buying $465 glasses. Had them for a couple of months and the right lens developed a tiny horizontal line in it. I went back and was told that my prescription was a tight fit but those were the frames I wanted and it was probably a little stress. I continued to wear them for close to a year but by that time, the line almost reached the center of the lens. I went back yet again and wanted them to replace the lens. I still had a few weeks of warranty left. The manager refused to replace them because she said that I had obviously crushed them. I told her to refer to the notes from my first complaint and she couldn't find any. She said "as far as we know, you sat on them". I was furious that a) they couldn't find my initial complaint and b) she told me I probably sat on them. No amount of conversation changed the outcome and I left before I grabbed her by her smartass throat.
Went to another place and was told that it was obviously a stress fracture from putting the lenses in frames that weren't big enough to hold them.
I tell everyone I encounter to AVOID LENSCRAFTERS!
Lynn
Springfield, Ohio
U.S.A.
Went to another place and was told that it was obviously a stress fracture from putting the lenses in frames that weren't big enough to hold them.
I tell everyone I encounter to AVOID LENSCRAFTERS!
Lynn
Springfield, Ohio
U.S.A.
1 Updates & Rebuttals
Josh
Pittsburgh,Pennsylvania,
U.S.A.
Stress Cracks
#2UPDATE EX-employee responds
Thu, June 25, 2009
Sorry to hear about your lenses being damaged...From the sounds of it, the lenses were a Polycarbonate material, possibly with an anti-glare coating?? Stress cracked can happen two ways. First possible way is during the edging down of the lenses to fit in the frame. When they are cutting down the lenses, there is a chance of the lenses flexing or bending from the edging process while in the machine. This will cause a lens to have stress cracks in it. The second way is if you cut a lens too big and attempt to mount it in the frames themselves. When this happens, the lenses will typically flex out a bit, causing stress to happen in the center of the lens and at the edges. These types of cracks are usually slow-developing at first, and the patient usually will not know what is going on until the lenses are damaged. This is easily avoidable had the lab techs who processed your ordered had taken the time to actually size up their lenses to ensure proper fit and making sure their machines are calibrated correctly. In short, this should have been redone by them as a lab remake/breakage for their error. However, since remakes and breakages can count against them, they tried to pass it off to you to avoid taking the hit.
