Complaint Review: Lenscrafters - Nationwide

The lens currently called the Advanced View Progressive by Lenscrafters was originally called the Accolade lens. If you google this title there is a ton of information available about the Accolade lens and other lenses that reduce HOAs or higher order aberrations, more easily understood as the distortion which is found in the periphery of progressive bifocal lenses. As an ABO certified optician I have personally helped hundreds of customers choose lenses that are the best fit for them. Some customers DON'T benefit as much from lenses such as the AVP as others, this is primarily determined by that particular persons prescription, astigmatism, and level of visual acuity. This makes it almost impossible to predict in all certainty if that customer would in fact enjoy the advertised benefits of certain lenses. There is no existing tool or lens that a Lenscrafters associate could have shown you that would clarified this any further; however, it is unfortunate that none of the Lenscrafters' associates could give you any technical information about advanced progressive lenses - and for that I'm sorry. I would advise you to use google scholar or any other scholarly journals available to you to further understand this particular topic, try searching for terms like 'higher order aberrations' or 'wavefront technology' in combination to 'progressive bifocal lenses'. Good Luck

The lens currently called the Advanced View Progressive by Lenscrafters was originally called the Accolade lens. If you google this title there is a ton of information available about the Accolade lens and other lenses that reduce HOAs or higher order aberrations, more easily understood as the distortion which is found in the periphery of progressive bifocal lenses. As an ABO certified optician I have personally helped hundreds of customers choose lenses that are the best fit for them. Some customers DON'T benefit as much from lenses such as the AVP as others, this is primarily determined by that particular persons prescription, astigmatism, and level of visual acuity. This makes it almost impossible to predict in all certainty if that customer would in fact enjoy the advertised benefits of certain lenses. There is no existing tool or lens that a Lenscrafters associate could have shown you that would clarified this any further; however, it is unfortunate that none of the Lenscrafters' associates could give you any technical information about advanced progressive lenses - and for that I'm sorry. I would advise you to use google scholar or any other scholarly journals available to you to further understand this particular topic, try searching for terms like 'higher order aberrations' or 'wavefront technology' in combination to 'progressive bifocal lenses'. Good Luck

The lens currently called the Advanced View Progressive by Lenscrafters was originally called the Accolade lens. If you google this title there is a ton of information available about the Accolade lens and other lenses that reduce HOAs or higher order aberrations, more easily understood as the distortion which is found in the periphery of progressive bifocal lenses. As an ABO certified optician I have personally helped hundreds of customers choose lenses that are the best fit for them. Some customers DON'T benefit as much from lenses such as the AVP as others, this is primarily determined by that particular persons prescription, astigmatism, and level of visual acuity. This makes it almost impossible to predict in all certainty if that customer would in fact enjoy the advertised benefits of certain lenses. There is no existing tool or lens that a Lenscrafters associate could have shown you that would clarified this any further; however, it is unfortunate that none of the Lenscrafters' associates could give you any technical information about advanced progressive lenses - and for that I'm sorry. I would advise you to use google scholar or any other scholarly journals available to you to further understand this particular topic, try searching for terms like 'higher order aberrations' or 'wavefront technology' in combination to 'progressive bifocal lenses'. Good Luck

The lens currently called the Advanced View Progressive by Lenscrafters was originally called the Accolade lens. If you google this title there is a ton of information available about the Accolade lens and other lenses that reduce HOAs or higher order aberrations, more easily understood as the distortion which is found in the periphery of progressive bifocal lenses. As an ABO certified optician I have personally helped hundreds of customers choose lenses that are the best fit for them. Some customers DON'T benefit as much from lenses such as the AVP as others, this is primarily determined by that particular persons prescription, astigmatism, and level of visual acuity. This makes it almost impossible to predict in all certainty if that customer would in fact enjoy the advertised benefits of certain lenses. There is no existing tool or lens that a Lenscrafters associate could have shown you that would clarified this any further; however, it is unfortunate that none of the Lenscrafters' associates could give you any technical information about advanced progressive lenses - and for that I'm sorry. I would advise you to use google scholar or any other scholarly journals available to you to further understand this particular topic, try searching for terms like 'higher order aberrations' or 'wavefront technology' in combination to 'progressive bifocal lenses'. Good Luck

You have 30 days to exchange your product, no questions asked. If you felt you paid too much, why didn't you downgrade the lenses? If you go back, be aware of the policy. It is strictly enforced that the customer has 30 days from the pick up date to do an exchange or receive a full refund.

You have 30 days to exchange your product, no questions asked. If you felt you paid too much, why didn't you downgrade the lenses? If you go back, be aware of the policy. It is strictly enforced that the customer has 30 days from the pick up date to do an exchange or receive a full refund.

You have 30 days to exchange your product, no questions asked. If you felt you paid too much, why didn't you downgrade the lenses? If you go back, be aware of the policy. It is strictly enforced that the customer has 30 days from the pick up date to do an exchange or receive a full refund.

You have 30 days to exchange your product, no questions asked. If you felt you paid too much, why didn't you downgrade the lenses? If you go back, be aware of the policy. It is strictly enforced that the customer has 30 days from the pick up date to do an exchange or receive a full refund.

The AVP lens has subsantially different optical properties than LensCrafters' previous progressive lenses. From your description of the problem you may have some fit / measurement issues or you have never been properly instructed on how to use a progressive lens. I have the AVP lens in an identical frame to my previous one and I see a big difference in ease of use.