- Report: #4169
Complaint Review: kitchenaid & Sears - Nationwide
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kitchenaid & Sears
Carson city for sears Nationwide, U.S.A.
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kitchenaid & Sears ripoff
I bought a new kitchenaid cook top about 5 months ago from sears they have been out twice to replace the module, because the bell stopped ringing, now the burner lock won't work.
I called sears and in about 9 days they will be here to fix it again, and also called kitchenaid. This is a top of the line model all touch sensor and was told when i bought it it was white it is really black with grey spots all over it. I wanted kitchen aid to replace it with a unit that would work even if it had knobs but alas i'm screwed. Sears wanted 200 dollars to restock the thing when it came origianally, I told them the thing wasn't white but they told me that is what kitchenaid calls white, and after talking to kitchenaid today they agree. This thing is a pile of 1300 dollar junk. Hope you can do more than i can, and am willing to take a loss to have something that works.
Thank you
Lee Ertle
1029 Nord Ct.
Gardnerville Nevada 89410
I called sears and in about 9 days they will be here to fix it again, and also called kitchenaid. This is a top of the line model all touch sensor and was told when i bought it it was white it is really black with grey spots all over it. I wanted kitchen aid to replace it with a unit that would work even if it had knobs but alas i'm screwed. Sears wanted 200 dollars to restock the thing when it came origianally, I told them the thing wasn't white but they told me that is what kitchenaid calls white, and after talking to kitchenaid today they agree. This thing is a pile of 1300 dollar junk. Hope you can do more than i can, and am willing to take a loss to have something that works.
Thank you
Lee Ertle
1029 Nord Ct.
Gardnerville Nevada 89410
1 Updates & Rebuttals
WIZE - APPLIANCE SALESMAN
St Paul,Minnesota,
U.S.A.
you now have grounds to return the product for full credit
#2UPDATE EX-employee responds
Wed, November 19, 2003
The $200 restocking charge you quoted is known as buyers remorse. I am puzzled by this because Sears is known as a satisfaction guaranteed retailer. Sounds to me like the sales associate just didn't want to lose a commission so they came up with the restocking charge to scare you off. I am assuming that you are dealing with a real sears store and not one of their old franchise stores, a program they are phasing out. Also, you now have grounds to return the product for full credit on the grounds that you are still in the first year, which is known as the warranty period, and the product has not operated in a satisfactory manor. If the appliance department will not process a return then by all means ask for the store manager. Good luck!!
