- Report: #1465217
Complaint Review: Kaplan Test Prep - Portland Oregon
Reported By:
Kim C -
Portland, Oregon, United States
Submitted:
Updated:
-
Author Not Confirmed
Why?
Kaplan Test Prep
1815 SW 5th Ave PSU Portland, 97201 Oregon, United States
Phone:
(800) 527-8378, 1-800-KAP
Web:
https://www.kaptest.com/lsat
Categories:
Business Rating:
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Kaplan Test Prep refused course refund after multiple attempts to contact and providing proof of course completion. Kaplan also did not comply with their "Higher Score Guarantee," essentially charging us $1,224 for misrepresentation of services. Portland Oregon
This review is regarding the experience my fiance had taking the August LSAT in-classroom course. He originally took the LSAT in June 2018 after self-study, and decided to retake the LSAT in September after purchasing the in-person Kaplan LSAT prep course.
His experience with Kaplan was awful from the beginning. Without consultation with the paid attendees (and only a week's notice), Kaplan started the course two weeks earlier than the scheduled dates, and altered the schedule further by eliminating weekend course days. This caused my fiance and several others who had already paid for vacation/had work commitments to frantically rearrange their schedules to accommodate.
After attending every Kaplan class as scheduled and completing every assignment, my fiance retook the LSAT course, and received a score 3 points lower than his previous LSAT score. Kaplan's credibility is based on their "Higher Score Guarantee" (as outlined on the main page of their website). As my fiance did NOT receive a higher score after completing his Kaplan in-person course, and completed every single assignment as was required by the in-person instructor, he asked Kaplan for the "guaranteed" refund of the $1,224 course charge.
After multiple attempts to contact Kaplan and receive this refund, including multiple email correspondence and a half-hour telephone call with Kaplan representatives, providing proof of his lower LSAT score and email corroboration from his Kaplan course instructor in his class attendance, they have still refused to refund him the $1,224.
We have already reported Kaplan's actions and refusal to refund our money to the Better Business Bureau as misrepresenting terms and policies. DO NOT WASTE YOUR MONEY paying for a Kaplan course, as their "money-back guarantee" is completely FALSE!!! All we wanted was for them to comply with their "Higher Score Guarantee" and refund us the amount of the course we paid for, as guaranteed by their website.
