• Report:  #3837

Complaint Review: Jim Laabs Music - Stevens Point Wisconsin

Reported By:
Mon, November 13, 2000

Jim Laabs Music
1055 Main Street Stevens Point, 54481 Wisconsin, U.S.A.
Music Shops
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Jim Laabs Music Ripped Me Off

Being Ripped Off By A Business That Advertises On The Internet

One would always like to think that it can't happen to them but, sometimes it does, and now I can say first hand that it happened to me. After having done over a dozen transactions on the internet, I got ripped off by Jim Laabs Music on an internet deal. That is why I am sitting here on a Saturday night putting up my first web page. I've had this web space since I got this account over a year ago and have never used it but, I promised Troy Laabs at Jim Laabs Music that I would do this if they did not complete their end of the bargain.

Being a Bluegrass fan and picker I thought that I would like to invest in an upright bass fiddle. After months of searching the net for prices, qualities, makes and models in March 2000 I finally decided to buy a Vienna Bass, Munich model from Jim Laabs Music. It had a finish defect which I was not concerned about because the price was pretty good. I was assured by Troy Laabs that other than the finish problem the Upright bass was in perfect condition and it was. It is a good bass fiddle and I use it all the time.

At the same time I questioned about some of the damaged basses that they advertise on their web site. I was told again by Troy Laabs that he had a Vienna Bass, Hamburg model with out the neck but he would ship me a new neck for it in 4-6 weeks as he did not have a neck at the time. The price was good so I bought it also. To save shipping charges both basses would be shipped at the same time. One complete Munich upright bass with a blemish and one Hamburg upright bass without a neck.

Well, today is November 4, 2000 and I have not received my Hamburg Bass fiddle neck yet. That was 8 months ago. I promised Troy Laabs 6 weeks ago that I was going to do this. He called me the following Monday and told me the neck was in the mail so I waited until now hoping that they would keep their end of the deal and send the Hamburg base fiddle neck that I paid for. So far it doesn't look good. I'm still waiting.

This is my only resource to express the disappointment and anger I am feeling with Jim Laabs Music and Troy Laabs. In a day of doing transactions over the internet trust and integrity are more important than ever. I have paid for this neck.

If anyone has any idea how to deal with these guys I would be more than grateful to hear from you. I have reported them to the Better Business Bureau but... In the meantime I hope that anyone searching for anything musical sees this page and thinks twice before dealing with this store.

Yours truly Robert

1 Updates & Rebuttals

Probem was finally resolved after ten months


Tue, October 22, 2002

Hello, The problem was resolved to my satisfaction after 10 months. In the end, although way over the agreed time limit, Jim Laabs music did finally live up to the agreement and deliver the bass neck and all accessories. Robert

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