Wed, October 27, 2004
When visiting a franchise shop, the only thing you can rely on is their product line, unless you know the people that work there. Until you know them, you have to look and listen to what is going on in a shop before you decide to buy the shops' services. Also, you have to double check their work. For example, if you look into the shop and see that it is clean, organized, safe and the staff seems to get along in a coopertive and professional manner, your probably at a good shop. Also, it is best to stay with your car where you can view what is going on. Finally, before leaving the parking lot, get out of your car and look under the hood and under the car for leaks or left over tools unless you witness this being done before you leave. No small business (like a JL franchise owner)is going to want to replace a motor or trans after days, weeks, or months of use.
Mon, September 13, 2004
I went there for an oil change, and no matter how many times you tell them that all you want is an oil change, they keep pushing the sales pitches. So after going there a few times, I just got pissed at them. The last time I was there I was kinda rude and they got me for it too. They cut my washer fluid line in two places. God only knows what else they've done that'll turn up eventually. Don't go to Jiffy Lube....They will mess up your car. And if you do go there, don't be rude, or they'll get you.
Tue, November 19, 2002
I am very sorry about the mishap of the rip off informant and I hope everything works out well for her. However;I have a very good relationship with my Jiffy Lube team in Merrillville, IN. The managers name is Mr. Joe Alvarez/Store#170. They all know me by name and my vehicle on sight. I appreciate this type of friendly customer service. Mr. Joe Alvarez and the entire crew always goes the extra mile for myself and the other customers. His asst managers, Danny Frevert snd Jose Recio are very well capable of handling all customer needs in Mr. Alvarez's absence. That also goes for the pittman, Bruce Lott and the entire crew. Though I feel you can go other places for a much less expensive oil change, it does not compare to the assistance and extensive knowledge of the crew beyond an oil change. And the additional top-offs makes it worth the extra money of a regular oil change also. So my hat goes off to Mr. Alvarez and the crew. I think they deserve praise and a raise. Keep up the good work, we need more like you! Thanks much,