- Report: #1467547
Complaint Review: Jennifer Convertiables - NY
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Jennifer Convertiables
NY, United States
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Jennifer Convertiables They dont honor their protection plan NY
I bought a couch from them in 2007 and called like once a year when one of my kids spilled something. I haven't called in 2 years since I haven't had any accident but my daughter recently spilled milk on my couch and when I went to go put in a claim in at 516 504 3048 they told me that they were bought out by The Morris Group and do not honor this protection plan anymore. I called the main store where I bought the couch and they told me that they couldn't find my original store receipt since it has been so long but told me that the protection plan back then was a lifetime. It is now only 5 years. The store tried telling me that Guardsman Guarantee handled the protection plan but when I called them they did not have any record of me ever buying anything. I dont know why I wasted my time in ever calling them to begin with but this is crazy. My couch is very nice looking with no rips or tears but now I have this big stain and I onlly wanted it clean which is why I bought this plan. Save your money or better yet dont ever buy from them. This is ridiculous and will never buy from them again!!!
