- Report: #1491388
Complaint Review: JD Byrider/CNAC - Easton PA - Pennsylvania
Reported By:
Donna O -
Hamburg, Pennsylvania, United States
Submitted:
Updated:
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Author Confirmed
Why?
JD Byrider/CNAC
2460 Freemansburg Ave. Easton, 18042 PA - Pennsylvania, United States
Phone:
4845486300
Web:
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JD Byrider/CNAC Incompetant Service Dept. Easton PA - Pennsylvania
Use caution when purchasing from here their sales dept. and CNAC are helpful and really do help you regain credit, However this is the second car I purchased there the first really had no problems just wear and tear. But the one I purchased last year was terrible they claim the cars go through a complete inspection well obviously they don't.
There service dept. is horrible and incompetant. The day I took this car home once we got it on Rt. 22 the brakes were pulsating then when we got home my husband smell oil and said there was a oil leak. Apparently they missed this. I called and made an appt. with service I got Jason the manager as my mechanic he told me the brakes had brake dust on them and used a air comp. to blow them clean.
When let to go home they were pulsating again I called again this time they started to replace rotor & brakes (just one side) still didn't work at that point we were tired of it and took it to our mechanic he said the calipers, brake lines rotors both side and brakes need to be replaced, the oil leak was the oil pan gasket and the head gasket and the timing gasket.
We had the oil pan gasket replace there instead of JD Byrider. The rest of the work it needed was 1700.00 I paid 14000.00 for this car only to find out book value is 1100.00 not worth fixing. I did the only thing I could think of and sent it back to them I realize this will ruin my credit for awhile but the car was unsafe as the brakes got worse.
They don't want to do anything to help including saying I have to pay the tow company to take the car to them. What ever you do don't waste money on the warranty it certainly isn't worth the 3000.00 they charge.
2 Updates & Rebuttals
Donna
Hamburg,Pennsylvania,
United States
Brakes
#2Author of original report
Fri, February 07, 2020
If it simply was the brakes my husband would have changed them but this was the entire brake system everything. You would need a lift to fix. I agree with you about the repo but I was at my wits end.
The car was not driveabe and we are seniors and do not have the money to pay the loan and fix it. As far as dropping the warranty I wish I could but they wouln't do it.
FloridaNative
West Palm Beach,Florida,
United States
Why would you shoot yourself in the foot?
#3Consumer Comment
Fri, February 07, 2020
If the brakes (or anything else) needs work, fix it at your expense if the warranty won't cover the work.
The issues you mention, the price of the warranty, could have been resolved by cancelling the warranty and having the cost of the warranty credited to your loan balance. $14k - $3k is $11k, the value of the vehicle according to your post. Much better than putting a repo on your credit that will dog you for at least 7 years. That was a terrible decision you made to turn in a vehicle because you didn't feel like fixing your brakes.
I am an ordinary consumer and have nothing to do with any auto company.
