Complaint Review: Iphonic - Landover Maryland

When I last filed this report, I was awaiting the shipment of my so quoted replacement phone. Which I was informed that it too, will be another 2 to 3 weeks before I receive it due to backorders from Sanyo. I really find this hard to believe, considering that this is a major Japanese electronic corporation. Being an international business major, have been to Japan and dwelved into their principles of honor and integrity, especially in business. That this is merely due to incompetence in the operational aspect of their logistics department. So far I have been deducted $115.00 at least from my checking account, and have been been able to use maybe 10 minutes of airtime at roaming charges. Having been passed around to several different departments, and spoke to 2 different so called, proclaimed supervisors. I still did not get my answer as to whether when I will received a replacement phone or be credited the sum back to my account. After much exhaustion and frustration, I finally reached a live person after nearly dying on hold. I received a return authorization number to send back the non funtional phone, and presumably, more like pray that they will refund the full amount charged minus 5 days of usage as they claimed. Time will only tell at this point. This is a tragic and purely pitiful case of poor leadership and micro management. There are too many people involved in this telecommunications business venture, without no one to take the responsibilities for their blunders. As my final statement, there is not one particurlay cellular provider out there that will at least to strive and excel above the others in endeavor to provide excellent or at least good business practices. Mind you, this is a multi billion dollar industry. The only people that benefit in this industry are as follows: 1. The FCC(Favoring Communications Companies) board of directors, who receives kickbacks in their offshore accounts to approve regulations and deregulations that will benefit the large telecommunication corps. 2. The stinking telecommunication laywers, who hold high salaried postions within the company or contracts to a communication company at an astronomical hourly rate. 3. The company that provides the service itself. They have fairly much cornered the market, when it comes to cellular phone service. They have created a trend, a commodity they we have been accustomed to, and feel that we can not function in our daily mode without it. Rendering you, the consumer at their mercy. Compelling you to stay or sign up with their company and binding contracts that leaves you no room for arbitration or scrutiny in the case of fraud or negligence. I have read a lot of these reports and it has left a bad taste in my mouth to say the least. The problem with these large companies, especially Sprint, is that they feel invulnerable to the consumers. they have an unlimited financial and legal resources that a few consumers that will not taint their reputation or dent their account receivables. If I could gather a few investors with good business ethics, I could start a cellular service that will provide you with excellent customer service, and reliable service that will put these arrogant Goliaths out of business for good, and give them a rude awakening and bring them back down to Earth. The only way to rectify their standard operating procedure of these large disfunctional, disorganized, greedy large telecommunication company is via a class action lawsuit. If any one has suggestions, or care to partake in this matter, please feel free to e-mail me at [email protected] . One last thing, as far as this guy named Don, an X employee with Sprint. You are a big time loser! Frankly, I am surprised you were let go from Sprint. I figured with your arrogance compounded with your stupidity, you should been a manager of sort. Any response with physical violence is one emulating the nature of an extremely IGNORANT person.