Complaint Review: Intoxalock - Nationwide

I feel like I am back on the phone with Intoxalock's customer service department who read from a script and make ridiculous, baseless statements like "it's the law". You are sadly mistaken that nobody uses these devices unless they are court ordered. Where do you come up with such gibberish? I do apologize for not including every single detail in my original complaint. I have tried to work with these people for over 3 weeks and it would have taken up entirely too much space to report everything. However, I am happy to answer the questions you raised. You are incorrect in stating that the only time someone puts an ignition device on a car is if it is ordered by a court. Sometimes parents step in and are proactive in monitoring their children's behavior. There was NO court order to put the Intoxalock system on my car. As for the tow to Austin, i checked with a company here in Houston that I used to get the car here when I purchased it in Dallas. You are absolutely correct in stating that I probably could have done it cheaper than the quote of $1400, but it was never an acceptable resolution to correcting their mistake so I did not seek additional quotes. Regarding the filing of a lawsuit, this matter is still unfolding. It would be premature to file a lawsuit prior to examinIng optional resolutions. Contrary to your stated solution, responsible attorneys do not run to the courthouse with every dispute. I gather all of the facts and seek other potential resolutions prior to burdening the courts. Regarding why I went and got a court order to remove the device, that was obvious. I was told that was the only way they would take it off and, as I clearly stated, I could not reach a supervisor to explain my position. I knew I had the resources get a court order even though it was not legally required, so I went ahead and did that to move things along. Sometimes it is advantageous to work with adversaries to solve the immediate problem and then later address the bigger issue. Try not to make general assumptions and then base your opinion on them. It is always best to get all of the facts before you form an opinion. Again, I am sorry for not writing every single thing that happened or was said. Also, in the future, leave it up to legal professionals to state what the law is if you don't have the expertise.

First how come in this entire report you don't say what this device does or is used for?  Well don't worry let me help anyone who doesn't know what it is.

If this device was put on your car, that means that the court ordered it as part of a probation agreement due to your son being convicted of Drunk Driving.  That's right instead of taking away his license for life(which in my opinion I thnk is a great option), instead of sticking his butt in jail for several months(again in my opinion a great option), the courts have come up with an alternative.  That alternative is to allow him to have a device installed on their car that verifies that that they are not violating the terms of their probation by trying to drive after they have been drinking.

So here is what does not make sense.  If we are to look at this report, even though you claim to be an attorney.  You come off as some just happy go lucky guy who apparently had nothing better to do than to let them install this device on your car.  After all why if you claim there was no court order would you as an attorney allow this in the first place?

Then since you made the assertion that no court order was required to remove it, why again as an attorney did you spend 3 weeks getting said court order?  Instead of filing a suit against them for illegally putting the device on your car and not removing it upon request?  Where in this suit you could have also sued them for all of the expenses you claim you had to incur?

I did find one other interesting item.  In just doing a quick search, I could locate several companies who do Auto Transport and you could have had it shipped back Austin, many were well under $300 and could do it in 2-3 days.  Now, yes it is still $300, but that is not $1400 and having it sit idle for weeks while you tried to get it removed.

Oh if you did sue them, why not post the court information including the docket number and court location so everyone can follow it if they so desire.