- Report: #151873
Complaint Review: Integretel - Internet
-
Author Confirmed
Why?
Integretel
integretel.com Internet, U.S.A.
Phone:
800-736-7500
Web:
N/A
Categories:
Business Rating:
(0)
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Integretel fraudulent web access charges in Internet
I opened my phone bill today to discover that I have joined the tens of thousands of people hit with an unauthorized and indeed fraudulent charge by Integretel. I have a $40.00 plus tax charge for a two minute call (at $20.00 per minute) to 1-900-444-0222. The place called is listed "Web AcessZz".
I will be on the phone with both Integretel and my home phone carrier to dispute the charges bright and early Monday morning. I have read some of the other Rip-off reports on this company (350 and growing by the minute) and am prepared to fully reject Integretel's "gracious" offer of waiving half the amount of this unauthorized charge....
This company has been in trouble with the FTC since 2000/2001 with many variations on the fraudulent phone billing scheme. (ISP charges, collect calls, 900 numbers etc) I have already filed a complaint on the FTC website and will be filing a formal complaint with the NY Attorney General's Office as well. The fact that this company has fraudulently charged unsuspecting consumers for years - and has yet to be legally challenged - boggles the mind.
Raven
Brooklyn, New York
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
I will be on the phone with both Integretel and my home phone carrier to dispute the charges bright and early Monday morning. I have read some of the other Rip-off reports on this company (350 and growing by the minute) and am prepared to fully reject Integretel's "gracious" offer of waiving half the amount of this unauthorized charge....
This company has been in trouble with the FTC since 2000/2001 with many variations on the fraudulent phone billing scheme. (ISP charges, collect calls, 900 numbers etc) I have already filed a complaint on the FTC website and will be filing a formal complaint with the NY Attorney General's Office as well. The fact that this company has fraudulently charged unsuspecting consumers for years - and has yet to be legally challenged - boggles the mind.
Raven
Brooklyn, New York
U.S.A.
sorry, allowing you to give a competitors name would instigate others to just file against their competition, to only come back later to suggest their company your comments on this policy are welcome! CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
1 Updates & Rebuttals
Gemma R.
Las Vegas,Nevada,
USA
Hello,
#2
Thu, September 10, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the left of where your credit card information was entered. There is also a link at the bottom of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-2685 and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
