Complaint Review: IHOP - St. Charles Illinois

The IHOP in St. Charles would like to respond to this report made by an ex employee who walked off of his job.  He walked off because he said his schedule for the day was not correct and he could  not stay the remainder of his shift.  He was not fired lets make that clear.

To address the issue with not being paid full amount of hours or overtime.  In weekly meetings employees were asked if they had any issues with their checks that they could come foward in the  meeting or in private.

Everytime this was brought up in meeting the response was always the same...."oh no, i'm fine....I don't have any issues......"  Kameron always had his door open to those who had complaints.  Even In private this individual never showed up.

I  personally Kameron did address issues with pay when brought to him. As for cutting schedules this was something called suspension.  This would happen when any given  employee would not follow rules, have several in house complaints, have excessive tardies or call  offs, when a employee would be found playing on their cell phones are given warnings not to do so
and so forth.  We could write a lot here about past employees wasting company time.

The person making this report forgot to say that his mom WAS the morning crew cheif NOT manager.  As for hiring male servers, this location is not agaisnt hiring male servers and the current hiring  manager would like to let everyone know that men are welcome to apply and they will be considered for employment the same as anyone else applying for a job. As for Stephanie the night time "manager", she is a crew chief not a manager.  Stephanie was  hired on as a server.  She worked at this location for about 3 months before she was given the postition as crew chief.  She was given the position because she had good attendance and good  job performance.

There were a couple of other employees who were very upset that they did not get the position  and felt that they deserved it more than she did.  Some of these employees are still harassing her  even though they no longer are employed at IHOP.  These individuals have close contact with people still working there and the harassment has continued.

 So what did these people do?  They harassed her by stealing her glasses (never returned),  stealing management computer cards and hiding them, making false reports to the corporate office,  making prank phone calls into the IHOP store while she was on duty, pranking her cell phone,  verbablly harassing her, calling her names like "B****",  making false complaints to her boss,  having their own family memebers  taking photos of her while at work, driving by her place of residence,  trying to pit new employees  agaisnt her, physically assaulting her by smacking her so hard on the back that they offending
 individuals hand print stayed on her back for over an hour on two separate occassions, writing  nasty notes with profanity to her and leaving them for her to find,  spreading rumors about her to  customers and other employees and now they use the internet.  Most recently another ex-employee had her friend come in and write up a false complaint about Stephanie ( this was  researched as the complaintents name was left).  How she has put up with this is beyond me.

 If any one has grounds to sue that would be her due to non stop harassment by several  individuals. As for the ketchup, new ketchup bottles are purchased every week. If there is an issue with a bad condiment employees have and were always instructed to throw it  out.  As with any food item that is not quality or fresh.

As for the country fried steak issue, they were taken off of the menu by telling the customer that we were out of the item.  Many  customers may remember that because we did not sell them for over a week as we had to wait for a new shipment.

This IHOP location has made several changes and is always trying to improve on service and quality.  Employees like the ones we've mentioned that are into work drama and harassing other employees are no longer welcome at this IHOP.  The current management is intrested in hiring  people who are mature, responsible and there to take care of the customer.  The current  management would like to address any issues a customer may have.  They are free to contact the  general manager with any legitimate concerns or issues.

I Visited This I hop  im from out of state , if you have a problem with the owner of the company you should go to the labor board ! all I can say is every time Both shift Manment where nice the night one is super with custmers service ! never once talked about sex I seen

other employes gosping and she was working I heard her say more then once you have work to do etc although im thankful they changed the Cook food way better!! every time I was in there you could see the cook eating I counted during my 1 and a half there most visits I seen

him eating something 70% of the time .. when I worked in the kitchen back in high school we knew there was a time to work and a time to eat in the emp areas , i think he should be ashamed of him self !

 no one likes work its called work not fun there are rules im in upper mangment and i would not take that crap from my emp, Thank God I hire emps with values ! i dont put up with liars or gospis !

I Agree with Robert , i think its childish ...

Can you tell me which shift the manager who wants to sleep with customers is scheduled?

What have you done?

If you are not being paid for all of your hours go to your local labor board.

If there are health issues contact your local health department.

Because talking about how "childish" someone is would probably hold more weight if you were not acting "childish" in posting this report instead of actually doing something.