Complaint Review: Icon Health and Fitness - Logan Utah

Do you like frustration, getting ripped off, being told you cannot talk to a supervisor with customer service?  Do you like double speak to where the manufacturer warranty and the extended UTS warranty can be circumvented?  Do you like your new 3000$ purchase which works alright then 3 years later breaks to where you have 6 repair men out to the house in a 6 month time for which your overpriced junk just sits not being used because it keeps breaking down on the very same issue? Do you like email after email from Icon announcing a shipment of parts, many of which are the same parts over and over again being shipped to your home?  Do you like having to set up appointment after appointment for a repair guy to come and work on your machine? Do you like how when product replacement is asked for the extended warranty tells you you have to call the manufacturer and when you do that, the manufacturer tells you that you have to talk to the extended warranty company?  Is being jerked around a favorite past time for you?

Do you like how UTS extended warranty gets around the No Lemon Policy of product replacement with jargon such as "we know your extended warranty for service is in effect but the manufacturer warranty for parts has not run out yet so we cannot replace it for another 18 months even when you have already and will continue to pull your hair out over your 3000$ over priced crap which sits unused when you could have had a night, pricey gym membership for about 864$ during the past 3 years which would also have given you not only access to 8 different types of cardio machines, but also weights, nautilus machines, tanning beds, a red light therapy machine, massages chairs, a massage hydro therapy bed, training classes with an instructor and free tootsie rolls with a day each month where you also get free bagels and pizza which would have been 2136$ less than the heavy 3000$ you dropped on this overpriced TURD."  

If you are into all that pain and enjoy being bamboozled and duped, then spend your hard earned money to purchase a product from Icon such as Weider, Weslo, Gold's Gym, Nordic Track Proform, LOTUS, HEALTHRIDER and UTS.  Then, buy an extended warranty through UTS, not surprisingly owned by Icon Health and Fitness. Is this how Icon and UTS wash each other's hands?

Instead of replacement, even though the warranty contract mentions replacement per the No Lemon Policy, they bamboozle the consumer into an explaination of why th eproduct cannot be replaced after repair work on the same components.  They say that the repairs are under a "parts" repair.  What other type of repair is there other than parts which make the machine?!?! And then they say, "our company must exceed the cost of the manufacturer before replacement can happen."  Then I find out that the tally of 310$ will not increase because sadly, the repair contractors are not paid for each repair and the same repair person is called time and time again! They are given a one time payment and are expected to return and repair, time and time again until the product is fixed.  In no way can Icon or UTS accept responsibility for selling someone a LEMON.  It is the fault of the repair people by not repairing the product correctly according to them.

If you are in the same situation as my wife and I and would to fight back, here is a website which may have suggestions.  If nothing is resolved, it is mentioned after so many complaints, investigations may occur.  You pay taxes to support government institutions which work for the protection of consumers. Use the resources available to you!

https://www.consumer.ftc.gov/articles/0228-solving-consumer-problems