1, Report:
#1515897
Posted Date:
Feb 08 2022
Icon Fitness - Proform/Norditrak Icon Health & Fitness - UTS - Proform - Norditrak Reported exended warranty repair that was sold and covered by their subsidiary company UTS. After 3 months, still no repair
ICON Health and Fitness AKA Ifit, PROFORM, NORDITRAK, UTS does a great job at marketing their products as reliable and of good quality. However it is Impossible to have service done on their equipment when needed. Reported issue early November and it's now February and still no ...
Entity
Categories: Fitness Equipment Reseller, Health & fitness
3, Report:
#1472484
Posted Date:
Jan 30 2019
Icon Health and Fitness Proform Purchased treadmill with delivery and install. Installer destroyed. Now Icon / will not pick up their non-functional damaged treadmill. I am told I must still make payments. Logan Utah
I ordered a Proform Smart Pro 2000 from Proform, who is owned by Icon Health and Fitness. I added the option of delivery and assembly. After arrival and install, it didn't power on. The professional installer broke parts on it. I found pieces of it hidden across the room in a corner...
Entity
Categories: Exercise Equipment and Parts
4, Report:
#1468628
Posted Date:
Dec 02 2018
Icon Health and Fitness iFit Renewed service at much higher price, refused to cancel transaction Logan Utah
Received an email on November 27, 2018 notifying us of renewal of service for $192.60. It was originally only $63.00. I called the same day (waited on hold for over an hour) and was told “no refunds”, but I could cancel and would not be charged again next year. They said it ...
Entity
Categories: Exercise Equipment and Parts
6, Report:
#1434506
Posted Date:
Mar 28 2018
ICON Health and Fitness Bought 1500 Treadmill, faulty equipment, No response!!! Logan Utah
I bought a $1500 treadmill from this company and the handle on it seems to be faulty as it does not fit properly. I have tried emailed/calling with no help or no response. I have emailed the CEO Scott Watterson @ [email protected] with no replies or help. The custom...
Entity
Categories: Health & fitness
7, Report:
#1187054
Posted Date:
Nov 05 2014
Nordictrack ICON Health and Fitness Warranty service will not be provided until I disassemble the treadmill and attempt to fix machine. Nationwide
I purchased my Commercial 1750 and the extended warranty from Nordictrack.com on 10/13, we use the treadmill approximately 4 times a week. The machine was working great, until about a month ago when it started making a squeaking sound when we use the incline. The sound has incre...
Entity
Categories: Sporting-good Manufactures
8, Report:
#1147382
Posted Date:
May 17 2014
Icon Health and Fitness ,WESLO, Weslo, Icon Health and Fitness, Tyler Defective Weslo Treadmill Scam Internet
I purchased a Weslo-Cadence-R-5-2-Treadmill in december of 2013. The treadmill arrived broken (defective) and never worked even after extensive troubleshooting. After contacting Amazon, I was told to contact weslo to honor the item's warranty. I asked for a refund or replacement how...
Entity
Categories: Alternative Health
9, Report:
#1072375
Posted Date:
Aug 02 2013
ICON HEALTH AND FITNESS nordic trac, proform, icon bad bad icon health and fitness, logan utah never looked so bad logan Utah
SCAM, RIPOFF - YOU PURCHASE A HOAX. ICON DOES NOT BACK THEIR PRODUCTS, DOES NOT RETURN PHONE CALLS AND THEY DO NOt handle their problems. Consumers are getting hurt on your defective products ICON HEALTH AND FITNESS in logan utah....is that why you moved your main manufacturing ...
Entity
Categories: Advertising / Deceptive
10, Report:
#1072367
Posted Date:
Aug 02 2013
ICON HEALTH AND FITNESS PROFORM, NORDIC TRAC in Logan Utah Doesn't stand behind their products, no customer service, and doesn't back loyal employees, fires anyone who is injured and wont pay doctors, even their requested ones. They try to starve you out. So their human resource skills and product skills have at least one thing in common..they have no skills or class. customer and employee service are in the toilet. maybe that's why they don't produce working products. disgruntled unhappy employees = unsatisfactory workplace ethics. the company is greedy and only cares about their bottom line!! for a fitness place who is supposed to care about the health of our people, they sure use the bait and switch alot. logan, Utah
Looks like Icon Health and Fitness in Logan Utah has succeeded in destroying customer service, product reputation and employee relations. Wonder if they figured out yet that it is all connected. Here I will spell it out for them... Disgruntled Employees = faulty products = bad...
Entity
Categories: Home HealthCare
11, Report:
#1004226
Posted Date:
Jan 27 2013
IFIT ICON health and fitness they are selling a product that totally doesn't work and they know it Internet
IFIT, owned by ICON health and fitness does not work. It was fine until the end of November when supposedly the software was re-written and nothing has worked since. Some exercise equipment, Nordictrack, Epic and others, are sold with the IFIT feature, again which doesn'...
Entity
Categories: Computer Software
12, Report:
#892609
Posted Date:
Jun 04 2012
Icon Health and Fitness icon fitness Worst EVERRRR logan, Utah
My husband and I ordered a part at the suggestion of the icon rep. It didnt work so we called in to let them know. After being on hold for 20 min the rep told us to just Toss the part and they would send out another because it was defective
This didnt seem right so I asked him...
Entity
Categories: Liars
13, Report:
#885448
Posted Date:
May 21 2012
ProForm and Icon Icon Health and Fitness, Inc. ProForm Equipment doesn't last and their Customer Service and Warranties are a joke!! Internet
Once Again, ProForm has let the consumer down. My brother and I both purchased a couple of their higher end Elliptical machines, and within a month both had broken down. My brother's machine initially just needed replacement parts, but within 6 weeks was a total loss. My frame of my...
Entity
Categories: Sporting Goods
14, Report:
#874286
Posted Date:
Apr 26 2012
icon health and fitness nelda 45 worse customer service. recieved a defective product, will not accept return or order parts on time. Internet
Where do I began? Please if you are considering buying a nordicktrack E 9.0 elliptical stop right now. Dont throw away your money. Unfortunately im stuck with this elliptical and there is nothing i can do. this company is a scam and you wont know it until something goes wrong with ...
Entity
Categories: Healthcare Centers
15, Report:
#231394
Posted Date:
Feb 08 2012
Icon Health & Fitness Worst customer service I have ever dealt with. ripoff Logan Utah
I purchase an Epic 450 MX theadmill manufactured by Icon Health and Fitness on-line from Home Depot. I took delivery and my husband and I put it togather. I read the entire User's Manual before trying to use it.
I used it once but when I went to use it a second time it starte...
Entity
Categories: Sporting-good Manufactures
16, Report:
#825960
Posted Date:
Jan 20 2012
Reebok Fitness aka Icon Health and Fitness is a complete ripoff, do not buy ANYTHING from them Logan, Utah
We replaced our ten year old elliptical with a new Reebok T 7.90. All the electronics are run by batteries, but the box has information about ordering an adaptor to plug in. After ordering I found that the hole to plug it in does not have an actual electrical connection ...
Entity
Categories: Supplemental Health Programs
17, Report:
#799029
Posted Date:
Nov 17 2011
Icon Health & Fitness Faulty Proform treadmill and holding $813.00 after treadmill returned Logan, Utah
9/28/11 - I purchased a Proform 590T Treadmill from Icon Health & Fitness; purchase price paid for treadmill, shipping and installation in the amount of $813.00. 9/30/11 - This payment posted to my bank (First National Bank of Omaha) in the amount of $813.00. 10/7/11 -...
Entity
Categories: Sporting Goods
18, Report:
#633116
Posted Date:
Aug 19 2010
Nordic Track Aka IconFitness Icon Health and Fitness Liar, Liar, your pants are on fire Logan, Utah
BEWARE OF NORDIC TRACK / ICON Fitness, These People are Professional Rip Off Artists and Liars. I purchased a 7100R tread Mill some years ago, it was delivered badly damaged and I had to fight to get it replaced. It was replaced and serviced 3 times by a authorised Nordic Track...
Entity
Categories: Alternative Health
19, Report:
#627948
Posted Date:
Jul 31 2010
Nordictrack Icon Health And Fitness bait and switch/ poor product Logan, Utah
Ordered a flex Nordictrack treadmill on the internet. On the payment window they switched my flex treadmill I ordered to a Viewpoint3000. When I called about this they said that they no longer made the flex treadmill. I have had an extended warranty for the last 3 years, recently le...
Entity
Categories: Weightloss Programs
20, Report:
#623402
Posted Date:
Jul 16 2010
ICON HEALTH AND FITNESS, PROFORM FITNESS, PRO FORM CROSSWALK, CARDIO GLIDE, LEGEND SPORTS, WEIDER Owned by ICON Health & Fitness Inc Is it Weider or Weaker? Logan, Utah
Once again. Icon has struck again. This time through another of their companies, Weider. Where do I start with this one? The last experience I had with them was bad even though they resolved it (Read about it, just run a search for NordicTrack and click on teh article titled, Nordic...
Entity
Categories: Weightloss Programs
21, Report:
#417332
Posted Date:
Jan 28 2009
Hill Kelly Dodge Pensacola Florida Disgraceful behavior, Lied!, Greed Pensacola Florida
Hill Kelly Dodge Pensacola Florida
I never thought that in the United States of America such an injustice was possible and I have endured this misery and despair for over two year. Its humiliating to apply for unemployment benefits, but with the scarcity of jobs, in today's troub...
Entity
Categories: Auto Dealers
22, Report:
#414431
Posted Date:
Jan 21 2009
Icon Health & Fitness Inc Reebok plastic wheel $100 rip-off Logan Utah
A small plastic wheel that bears the full weight of the person exercising cracks due to poor design. ICON Health and Fitness charge $94 plus shipping to replace.
I bought this new from Costco for $900. If you buy all the spare parts to build this machine from ICON, they will char...
Entity
Categories: Sporting Goods
23, Report:
#233985
Posted Date:
Feb 02 2007
Icon Health And Fitness - NordicTrak ripoff Worst customer service, poor shipping techniques Logan Utah
I ordered the cx1050 elliptical. When the delivery driver arrived he asked if my girlfriend if we had a dolly, when she told him no he proceeded to end over end flip this thing (a 242 lbs box that was 7 feet tall) to my second floor Apt. Needless to say, when I opened it up, the mac...
Entity
Categories: Sporting Goods
24, Report:
#208905
Posted Date:
Aug 31 2006
Nordictrack - Icon Health And Fitness ripoff extended warranty scam Logan, Utah
I bought the Nordictrack cx998 from Sears and was talked into the service warranty. Nordic track contracts with a third party company (International fitness repair) to do their warranty work. We have been trying to get someone to come for almost 2 months. Nordictrack gave us Interna...
Entity
Categories: Sporting Goods
25, Report:
#183248
Posted Date:
Mar 25 2006
ICON HEALTH AND FITNESS, Nordictrack, HealthRider, Proform, Reebok, Weslo, Image, Weider, And JumpKing BROKEN OUT OF THE BOX and still waiting for parts after 3 months LOGAN Utah
We purchased a EPIC E950 Elliptical from Home Depot on January 6, 2006. It was delivered on January 9, 2006. we put the machine together and it was making a horrific noise. We called Home Depot and we were told we would have to pursue Icon to fix the machine through warranty.
We ...
Entity
Categories: Home HealthCare