- Report: #1472484
Complaint Review: Icon Health and Fitness - Logan Utah
Reported By:
Melissa -
Big Stone Gap, Virginia, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Icon Health and Fitness
1500 South 1000 West Logan, 84321 Utah, United States
Phone:
1-877-993-7999
Web:
www.proform.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Icon Health and Fitness Proform Purchased treadmill with delivery and install. Installer destroyed. Now Icon / will not pick up their non-functional damaged treadmill. I am told I must still make payments. Logan Utah
Report Attachments
I ordered a Proform Smart Pro 2000 from Proform, who is owned by Icon Health and Fitness. I added the option of delivery and assembly. After arrival and install, it didn't power on. The "professional installer" broke parts on it. I found pieces of it hidden across the room in a corner behind a chair. I am still finding bolts and hardware all over my floor. Most recently, last night I raised the platform of it and a bolt just randomly fell out. They also scratched my floor and put a grease spot on my carpet. I would like to add that this "professional installer" had to borrow a screwdriver from me, as he apparently had no tools!
When I reached out to customer service on the delivery day, they did agree to refund me after the pick up has been made. They said they would handle the pick up and for me to wait on a phone call. I have not received a phone call.
It has been sitting here for weeks taking up space in my house. Hold times to reach the returns department are extraordinarily long. I have spent over 14 hours on the phone getting no answer as to when the return will take place and only being told to "continue to wait". I recently held over 2 hours. When I do finally reach someone, they cannot give me an ETA and tell me to continue to wait.
I cannot get them to have this picked up and now I owe a payment on it. I had decided upon ordering that I would take advantage of the 18 months 0% interest. I have a payment due for this broken treadmill and they will not pick it up or even update me on when. They just keep telling me to wait. How many payments will I make before they get it? I called Nordic Track Financing on the payments, who told me I still have to pay them, regardless.
I thought it was illegal for a card company to force you to pay for damaged goods. I did not order damaged goods. Proform will not make this right and the finance company, Nordic Track Financing will not do anything. It appears that Proform and Nordic Track are both owned by Icon health and Fitness.
This unit weighs 300 lbs. It is taking up a great deal of space, serving no purpose to me.
