Received an email on November 27, 2018 notifying us of renewal of service for $192.60. It was originally only $63.00. I called the same day (waited on hold for over an hour) and was told “no refunds”, but I could cancel and would not be charged again next year. They said it was their policy. I said my policy was to not pay for something I did not order. They said they sent an email 30 days in advance notifying me that auto-renewal was coming. There is no such email in my inbox, junk, or deleted folders.