Complaint Review: Hyundai Motor Finance - fountain valley california

Copy of my dispute to them. To which they laughed.

To:       Hyundai Motor Finance

            Po box 20809

            Fountain Valley Ca 92728

Referencing Account#:1411965643

Re: 2014 Hyundai Elantra GT end of lease

To whom it may concern:

I am responding to you in regards to the above referenced lease end. Please consider this a formal dispute of an item placed on my credit report. I contend that I never received the statement closing my lease as it was sent to an old address that was supposedly changed in Hyundai’s system mid-November. As I had not received a statement, no payment was made. No calls were made to me by Hyundai in December 2017 as expressed by Hyundai (verified with my phone carrier T-mobile). I am asking for 2 fair points as a go forward resolution, 1st allow me to pay the debt. I hereby acknowledge my responsibility to pay it and can do that immediately upon your agreement to my fair terms. 2nd open my account to allow me to pay this as an on time debt, thereby removing all negative statements to my credit report. I believe, as does the law in California that these are fair asks given my lack of receipt of debt and I take responsibility for the debt while I expect (and hope) Hyundai will take responsibility for the errors and lack of communication by opening my account to current status and allowing me to make payment as part of a closing lease process, not debt collections.

Hyundai has sent me a secured email which addressed several points I openly disagree with. The email referenced a call by me in October, prior to my lease end. I agree this call was made but is not pertinent to my end of lease payments as it occurred prior to my lease end and was simply a question and answer on the process of ending my lease. The email references that 2 statements were sent. As these were sent to incorrect addresses this point is moot and indefensible as proof of receipt. The email references a call to my phone notifying me of my responsibility. I have pursued my carrier (T-mobile) and no call is apparent to either of my phone numbers.

The point of this communication is to formally dispute this issue on my credit report and offer Hyundai a mutually positive resolution that prevents my need to escalate this issue further or to add my name to several class action lawsuits pending regarding lease fees. I am offering this in good faith as both parties, Hyundai and I will be best suited by my paying the lease end as an on time payment to account.

One more small point of correction. Please do me the courtesy in all future communications to use my correct last name. My last name is Kelin and in 4 communications I have been referenced as Mr. Klein. This is an example of shotty and poor customer service but also causes concern over the accuracy of Hyundai as a financial organization and over the failures above on this transaction, when small details like my last name are not given a moment’s pause for accuracy, accuracy by Hyundai is called into question on all points such as address changes, communication and exactly where and how my debt was communicated, before it was reported to the credit bureaus, causing me damages.

Thank you,

Charles R. Kelin