Complaint Review: Homeq Servicing Corporation - North Highlands California

Can we get a bit more clarity? First off I find it highly unlikely that they didn't notify you. If your on the brink of foreclosure they will pretty much call you every day until either the house is completely foreclosed on or until you set up payment arrangments to try to prevent foreclosure. Despite popular belief it is NOT beneficial for a servicing company to foreclose on a home. It is a financial loss for both the company and the customer. Were you ignoring the phone calls? Did you possible throw away any written notification before reviewing it? What about the certified breach letter that was mailed out to your home notifying you that you could potentially fall in to foreclosure workflow if you don't bring the account current by a specific date (normally 35 days after the letter was sent to you, which the letter is sent on the 45th day of delinquincy)? Did you not read your loan documents when you signed them that stated what would happen if you didn't pay your mortgage note on time? And as far as ruining your husbands credit? Ma'am it's not a personal attack on you for homeq reporting your husband as making his payments over 30 days past due. It's following the law. The law states that if a contractual agreement is not upheld and the payments that were agreed on upon the signing on the said contractual agreement, then at the points of 30, 60, and 90 days the company recieving said payment must report if the payment was or was not recieved. Not a personal attack. Thats what they do, to ANYONE who goes over 30, 60, or 90 days. As far as insurance goes, think of it this way, if you don't make your insurance payments on time and your insurance company calls homeq and tells them that, Homeq will place insurance on the property because first priority is to protect the investment property for both the company and the homeowner. Would you rather them allow it to lapse, not pay it at all, and then god forbid something bad happen such as a flood or fire and you lose the home and are still stuck with a mortgage payment? It's for the safety of both parties, and if your insurance didn't lapse, but Homeq recieved a notification it had, that's not homeq's fault, that would be something you would need to contact your insurance agent about so that they could correct the mistake and fax over the appropriate documentation. It's a really simple procedure, just have your insurance agent fax over the declaration page of your homeowners policy.

1) You could not have been foreclosed on without missing multiple payments 2) You would have had to gone through loss mitigation and NOT kept a payment plan to be foreclosed on 3) As to your 2nd post in regards to your hazard insurance-it is your responsibility as stated and signed by you in your loan documents to furnish proof of coverage for your property-you would not have lender placed insurance unless your hazard insurance company submitted a cancellation notice for your insurance to the mortgage company then you would have to be notified in writing no less than 3 times to submit your proof of insurance prior to being lender placed, if you have changed insurance companies since your loan originated the mortgage servicing company would not have your new insurance information

Get this! I just recieved papers in the mail today saying that I don't have hazard insurance. That is a lie,I have my own insurance company. These people are out of control.They want to add more fees onto what I already owe them.I did have a forbearance plan with them,they kept insisting that we owed them more than what they said. As of right now I am trying to keep my home.I don't know if everyone is aware but,they have a lawsuit going on.I've been trying to get a hold of the attorney. Homeq really does need to be closed down,we would be real lucky if we can refinance our home and not have to continue with the bankruptcy.

I would be happy to try to walk you through the steps to take, but without more information, I cannot do so. You state that you worked out arrangements...what kind of arrangements? If you were on active Forbearance plan with HomEq, they do not have the right to foreclose on you. If you broke the plan however, they do. Also, foreclosure action rarely, if ever, happens if you are anything less than 90 days past due on your payment (usually more). Please provide further details and I'll attempt to give you some information on how to more further.

I would be happy to try to walk you through the steps to take, but without more information, I cannot do so. You state that you worked out arrangements...what kind of arrangements? If you were on active Forbearance plan with HomEq, they do not have the right to foreclose on you. If you broke the plan however, they do. Also, foreclosure action rarely, if ever, happens if you are anything less than 90 days past due on your payment (usually more). Please provide further details and I'll attempt to give you some information on how to more further.

I would be happy to try to walk you through the steps to take, but without more information, I cannot do so. You state that you worked out arrangements...what kind of arrangements? If you were on active Forbearance plan with HomEq, they do not have the right to foreclose on you. If you broke the plan however, they do. Also, foreclosure action rarely, if ever, happens if you are anything less than 90 days past due on your payment (usually more). Please provide further details and I'll attempt to give you some information on how to more further.

I would be happy to try to walk you through the steps to take, but without more information, I cannot do so. You state that you worked out arrangements...what kind of arrangements? If you were on active Forbearance plan with HomEq, they do not have the right to foreclose on you. If you broke the plan however, they do. Also, foreclosure action rarely, if ever, happens if you are anything less than 90 days past due on your payment (usually more). Please provide further details and I'll attempt to give you some information on how to more further.