- Report: #238611
Complaint Review: HomEq Servicing Corporation - Charlotte North Carolina
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HomEq Servicing Corporation
PO Box 70830 Charlotte, 28272 North Carolina, U.S.A.
Phone:
877-8677378
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HomEq Servicing Corporation Shredded my credit, dumped massive fees on me, ruining my life Charlotte North Carolina
HomEq has been ruining my life for almost 2 years. They bought my loan in May of 2005. Nobody contacted me to tell me this, I found out when I called May 1st to make a payment and was told HomEq ?owned? my loan now.
I immediately contacted HomEq to make payment to them and was told I was not even in their system yet and they couldn't take my money. I expressed my concern that my loan would be late. The rep on the phone told me (twice) that I did not need to make a payment until July, she said it would take that long to get their system updated to take my payments. She said it was like when you get a loan in the first place and they give you a month or two before you have to start making payments. She said they would be sending me a letter explaining this and giving me my account number and such.
I never got a letter. I called the 1st of July and was told that I was defaulting on my loan and that I owed them everything for May and June and now July and the fees and such they tacked on as well. I told them what I was told on the phone and told them I never even received any correspondence from them yet and the lady there basically told me I was a liar and accused me of being irresponsible about my loan and trying to get away with not making my payments. When I asked to speak to her boss, she refused and told me she ?has no boss?. I said unless she owns the freakin' company she MUST have a boss. She refused to let me speak to anyone else. Note: I NEVER EVER had a problem with my previous company, EVER, not even a minute late.
I had to set up a ?repayment plan? because of this. I was ASSURED by them that it would not reflect on my credit report as long as I paid my payments on time throughout the plan, due to the confusion. I had to pay $1095 a month to catch up from July until January, even though my payments are SUPPOSED to be $600 a month. In January, they made me pay the $1095 again for some reason or other they concocted. Then I checked my credit report?
It said I made late payments, more than 90 days late for May, June, July, August, September, October, November, December, AND January. It SHREDDED my credit to pieces. The fees were insane!
Then they contacted the property tax place and had them start sending THEM my bills, even though I originally paid it on my own through my original loan. They paid it WITHOUT my knowledge or consent (I didn't even receive my bill because they ?stole? it) and then they added escrow to my loan payments. So I finally got my loan ?current? and they added escrow to my monthly bill.
When I refinanced (before Homeq was involved at all), part of my closing cost was the next year of home insurance they were to pay to MY insurance company, even though my next year wasn't due until 4 months later. I paid it yearly. Homeq bought my loan the month my insurance payment was to be applied to my policy. Apparently, my insurance company sent back the money, telling them it was an overpayment for the year I already paid. So unknown to me, my home insurance lapsed in may of 2005. I found out MONTHS later when HomEq added a $2000 a year bill to my escrow account for covering me under THEIR insurance. By the time I got it worked out and got my money back for my unused payment and got new insurance on my own, I paid MONTHS of their insurance. They made me pay for all the months I had not been covered that even THEY were unaware of.
So now my escrow is OUT OF CONTROL. I pay $1000 a month on a $600 a month loan payment and I am not getting ahead according to their records no matter how many months I keep paying $1000. They ?accidentally? processed my payments to the wrong bank at least 6 times in the last year and every time slap ME with fees as a result. I fought and fought and had my bank manager call them and they FINALLY admitted it was a computer glitch in THEIR system. However, they have not ?fixed? it on my credit report. They did decide to waive the late fees as a ?courtesy? to me (that's what their letter said, they were doing ME a FAVOR by not charging me for THEIR mistakes). Then they continued to mess up my payments and I have had to go round and round with them over and over each time they mess up. And it makes me look like I am always late on my credit report.
So now, it has been 2 years since my loan. My rate is supposed to become an adjustable one. The plan was to refinance again in 2 years after my credit went up because I was improving it by making loan payments and such. But they have screwed my credit up SO BAD that I can't even get another loan now. I am STUCK with HomEq for the next 28 freakin' years now and now they have the right to raise my interest rates too!! My credit is now down to about the lowest score humanly possible thanks to them. Who the heck is going to give me a loan now?! It will take me years and years to get my credit back to normal if THEY don't cause me any more problems, which it is obvious they WILL since they have all along.
I swear they did this to me on purpose to be stuck with them. And the HARASSING PHONE CALLS are INSANE! I get at least 5 calls a day from them. I have set up my phone so it doesn't ring when they call anymore because they drove me so nuts. I sent my loan papers to a lawyer and tried to get help and they said they couldn't help me.
My rate will go up to who knows what on the 1st of April and I will probably lose my house. I can barely afford the $1000 a month they have somehow forced on me already. When they add 2% to my rate (which is the max they are allowed to for NOW), it's going to be almost impossible to pay.
I have considered even just walking away from the house and the loan and letting them have the house just to end dealing with them. I am starting to feel like it is my only option left. It is so unfair. I never ASKED to have them ?own? my loan. It was FORCED on me against my will through no fault of my own. It should be illegal to be forced to do business with a shamefully dirty company when you didn't even CHOOSE to do business with them. My loan company said they almost NEVER sell their loans when I signed. I did NOTHING wrong and they sold it to these CRIMINALS at HomEq. I had no choice here. I was lied to and cheated repeatedly by HomEq.
A class action is in order here. I see so many reports about HomEq. I am not the only one. Please if ANYONE can help me, I would do almost anything to get my life wrenched back out of their hands.
Rebecca
Cincinnati, Ohio
U.S.A.
Click here to read other Rip Off Reports on HomeQ
I immediately contacted HomEq to make payment to them and was told I was not even in their system yet and they couldn't take my money. I expressed my concern that my loan would be late. The rep on the phone told me (twice) that I did not need to make a payment until July, she said it would take that long to get their system updated to take my payments. She said it was like when you get a loan in the first place and they give you a month or two before you have to start making payments. She said they would be sending me a letter explaining this and giving me my account number and such.
I never got a letter. I called the 1st of July and was told that I was defaulting on my loan and that I owed them everything for May and June and now July and the fees and such they tacked on as well. I told them what I was told on the phone and told them I never even received any correspondence from them yet and the lady there basically told me I was a liar and accused me of being irresponsible about my loan and trying to get away with not making my payments. When I asked to speak to her boss, she refused and told me she ?has no boss?. I said unless she owns the freakin' company she MUST have a boss. She refused to let me speak to anyone else. Note: I NEVER EVER had a problem with my previous company, EVER, not even a minute late.
I had to set up a ?repayment plan? because of this. I was ASSURED by them that it would not reflect on my credit report as long as I paid my payments on time throughout the plan, due to the confusion. I had to pay $1095 a month to catch up from July until January, even though my payments are SUPPOSED to be $600 a month. In January, they made me pay the $1095 again for some reason or other they concocted. Then I checked my credit report?
It said I made late payments, more than 90 days late for May, June, July, August, September, October, November, December, AND January. It SHREDDED my credit to pieces. The fees were insane!
Then they contacted the property tax place and had them start sending THEM my bills, even though I originally paid it on my own through my original loan. They paid it WITHOUT my knowledge or consent (I didn't even receive my bill because they ?stole? it) and then they added escrow to my loan payments. So I finally got my loan ?current? and they added escrow to my monthly bill.
When I refinanced (before Homeq was involved at all), part of my closing cost was the next year of home insurance they were to pay to MY insurance company, even though my next year wasn't due until 4 months later. I paid it yearly. Homeq bought my loan the month my insurance payment was to be applied to my policy. Apparently, my insurance company sent back the money, telling them it was an overpayment for the year I already paid. So unknown to me, my home insurance lapsed in may of 2005. I found out MONTHS later when HomEq added a $2000 a year bill to my escrow account for covering me under THEIR insurance. By the time I got it worked out and got my money back for my unused payment and got new insurance on my own, I paid MONTHS of their insurance. They made me pay for all the months I had not been covered that even THEY were unaware of.
So now my escrow is OUT OF CONTROL. I pay $1000 a month on a $600 a month loan payment and I am not getting ahead according to their records no matter how many months I keep paying $1000. They ?accidentally? processed my payments to the wrong bank at least 6 times in the last year and every time slap ME with fees as a result. I fought and fought and had my bank manager call them and they FINALLY admitted it was a computer glitch in THEIR system. However, they have not ?fixed? it on my credit report. They did decide to waive the late fees as a ?courtesy? to me (that's what their letter said, they were doing ME a FAVOR by not charging me for THEIR mistakes). Then they continued to mess up my payments and I have had to go round and round with them over and over each time they mess up. And it makes me look like I am always late on my credit report.
So now, it has been 2 years since my loan. My rate is supposed to become an adjustable one. The plan was to refinance again in 2 years after my credit went up because I was improving it by making loan payments and such. But they have screwed my credit up SO BAD that I can't even get another loan now. I am STUCK with HomEq for the next 28 freakin' years now and now they have the right to raise my interest rates too!! My credit is now down to about the lowest score humanly possible thanks to them. Who the heck is going to give me a loan now?! It will take me years and years to get my credit back to normal if THEY don't cause me any more problems, which it is obvious they WILL since they have all along.
I swear they did this to me on purpose to be stuck with them. And the HARASSING PHONE CALLS are INSANE! I get at least 5 calls a day from them. I have set up my phone so it doesn't ring when they call anymore because they drove me so nuts. I sent my loan papers to a lawyer and tried to get help and they said they couldn't help me.
My rate will go up to who knows what on the 1st of April and I will probably lose my house. I can barely afford the $1000 a month they have somehow forced on me already. When they add 2% to my rate (which is the max they are allowed to for NOW), it's going to be almost impossible to pay.
I have considered even just walking away from the house and the loan and letting them have the house just to end dealing with them. I am starting to feel like it is my only option left. It is so unfair. I never ASKED to have them ?own? my loan. It was FORCED on me against my will through no fault of my own. It should be illegal to be forced to do business with a shamefully dirty company when you didn't even CHOOSE to do business with them. My loan company said they almost NEVER sell their loans when I signed. I did NOTHING wrong and they sold it to these CRIMINALS at HomEq. I had no choice here. I was lied to and cheated repeatedly by HomEq.
A class action is in order here. I see so many reports about HomEq. I am not the only one. Please if ANYONE can help me, I would do almost anything to get my life wrenched back out of their hands.
Rebecca
Cincinnati, Ohio
U.S.A.
Click here to read other Rip Off Reports on HomeQ
