- Report: #1465916
Complaint Review: HOME DEPOT CREDIT CARD Services - ST. LOUIS MO
Reported By:
Jenelle -
Los Angeles, CA, United States
Submitted:
Updated:
-
Author Confirmed
Why?
HOME DEPOT CREDIT CARD Services
P.O. BOX 790328 ST. LOUIS, 63179 MO, United States
Phone:
1 800 677-0232
Web:
homedepot.com/mycard
Categories:
Business Rating:
(0)
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HOME DEPOT CREDIT CARD Services Home Depot Credit card FRAUD $65.00 Fees + $9.97 interest charged-Bill sent wrong address MY CREDIT IS AFFECTED by their Error they won't correct ST. LOUIS MO
I NEVER SAW A BILL. I was charged Fees and Interest PLUS Home Depot reported two months late fees to Transunion AFTER I paid my bill in full with Supervisor on the phone who assured me she would reverse my late fees and interest because I took care of bill without wasting time. Home Depot sent my bill to wrong address.
I was told by burglary detective after break in to route ALL MY MAIL to Post Office Box. When I opened my Home Depot Credit Card the wrong address was put in Home Depot System My post office box returned mail (BILL) to Home Depot. When I received a phone call I paid my balance owed on the spot. FURTHER I told supervisor I wanted my account CLOSED.
Supervisor told me I had TWO accounts. I told supervisor to please CLOSE BOTH ACCOUNTS Immediately. She sent me bill to CORRECT address. I asked if my credit would be affected and she said NO. She said my late fees and interest would be reversed since MY MAIL HAD BEEN RETURNED TO HOME DEPOT BY MY POST OFFICE.
I NEVER SAW A BILL When I received MY ZERO Balance ***About month later I get a bill from Home Depot and informed that my Transunion Credit was reported TWO MONTHS LATE By Home Depot. I called Home Depot and had supervisor review notes on the account showing I NEVER RECEIVED A BILL.
My mail was returned to Home Depot due to incorrect P.O. Box address FURTHER Supervisor "Ron" on Team 5104 refused to give me my account# on second account which HAD NOT BEEN CLOSED A MONTH EARLIER as I requested. Frustrating situation because Ron had ALL MY PERSON INFORMATION.
Name Address Telephone# Social Security Number ???Yet Ron could not give me my second account number that I had requested be closed one month prior? I told Ron to close BOTH accounts and he assured me my Transunion late payment issue would be reviewed in 7 Calendar Days by the "Compliance Team".
I told Ron that my credit is at stake and asked to speak with "Compliance Team" which he said is not possible. Am awaiting their written response. Hopefully Compliance Team will send their written decision to CORRECT ADDRESS AND CLOSE my two accounts.
