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  • Report:  #2188

Complaint Review: Holiday Inn - Providence Rhode Island

Reported By:
- shelton, ct,
Submitted:
Wed, May 03, 2000
Updated:
Wed, August 09, 2006

Holiday Inn
Atwells Avenue Providence, Rhode Island, U.S.A.
Phone:
1-800-holiday
Web:
N/A
Categories:
Hotel

My family and I went to a Holiday Inn in Providence Rhode Island in Late March. I specifically picked it because they had an indoor swimming pool. My children are 8,7 &5. We arrived late on Saturday night and the pool was closed. Sunday morning before breakfast we went for a swim. About 15 minutes. The children and I all had red eyes, they were complaining, I told them not to open thier eyes under water. We went about our day. We went back into the swimming before dinner and within fifteen minutes the children were crying. I took them up the room and put them in the shower suits and all. I rinsed their eyes and faces. My middle son was still crying hysterically. I called the front desk and asked if their was a medical staff. They gave me some eye wash. I put a few drops in my son's eyes and he cried even more. I called the front desk, asked for directions to the hospital. Two hours later they told me he had burned his eyes from the chlorine and sent us back to the hotel. During the night we developed rashes on our skin. My husband also took a water sample while we were at the hospital. The next day I took the children to pediatrician and she said they all were burned by the chlorine. We left the hotel at 5am I asked for the general manager to telephone me on my cellular phone as soon as he arrived. NO ONE CALLED! I was very upset by this. I called the national 800 number and explained the circumstances. Holiday prides themselves on the treatment of children. I was also made aware that the pool was chlorinated on friday! We went in two days later! What was the level like on Friday Night? They were extremely understaffed and negligent to our pleas for help. The children are fine now but what they did was inexcusable.



5 Updates & Rebuttals

Hugh

Paducah,
Kentucky,
U.S.A.
C'mon Richard.....

#2Consumer Suggestion

Wed, August 09, 2006

I'm sorry you feel this vendetta against Holiday Inns, but this is a six year old complaint - I'm pretty sure they quit checking for responses a few years back. Do you have nothing better to do than look for old Holiday Inn threads so you can bash them? What about Wal-Mart? And HEB? And whatever that church was in San Antonio that tossed you out of the singles group? Shouldn't you be spreading your special brand of sunshine to them as well?


Hugh

Paducah,
Kentucky,
U.S.A.
C'mon Richard.....

#3Consumer Suggestion

Wed, August 09, 2006

I'm sorry you feel this vendetta against Holiday Inns, but this is a six year old complaint - I'm pretty sure they quit checking for responses a few years back. Do you have nothing better to do than look for old Holiday Inn threads so you can bash them? What about Wal-Mart? And HEB? And whatever that church was in San Antonio that tossed you out of the singles group? Shouldn't you be spreading your special brand of sunshine to them as well?


Hugh

Paducah,
Kentucky,
U.S.A.
C'mon Richard.....

#4Consumer Suggestion

Wed, August 09, 2006

I'm sorry you feel this vendetta against Holiday Inns, but this is a six year old complaint - I'm pretty sure they quit checking for responses a few years back. Do you have nothing better to do than look for old Holiday Inn threads so you can bash them? What about Wal-Mart? And HEB? And whatever that church was in San Antonio that tossed you out of the singles group? Shouldn't you be spreading your special brand of sunshine to them as well?


Hugh

Paducah,
Kentucky,
U.S.A.
C'mon Richard.....

#5Consumer Suggestion

Wed, August 09, 2006

I'm sorry you feel this vendetta against Holiday Inns, but this is a six year old complaint - I'm pretty sure they quit checking for responses a few years back. Do you have nothing better to do than look for old Holiday Inn threads so you can bash them? What about Wal-Mart? And HEB? And whatever that church was in San Antonio that tossed you out of the singles group? Shouldn't you be spreading your special brand of sunshine to them as well?


Richard

San Antonio,
Texas,
U.S.A.
TO WHOM IT MAY CONCERN.

#6Consumer Comment

Wed, August 09, 2006

I USED TO DO MAINTENANCE AT 3 HOLIDAY INNS IN SAN ANTONIO, TEXAS. I WAS A MAINTENANCE GUY, AND ONE OF MY DUTIES WAS TO KEEP THE POOL CLEAN, AND CHECK THE CHEMICALS. I CHECKED FOR THE PH BALANCE, AND FOR THE CHLORINE CONTENT. THEY OBVIOUSLY HAD A MAINTENANCE GUY THAT DID NOT KNOW WHAT THEY WERE DOING. THEY DO NOT TRAIN PEOPLE TO KEEP UP MAINTENANCE ON THE POOL, THEY JUST SAY, "THIS IS WHAT YOU DO" AND THAT IS THEIR VERSION OF THEIR TRAINING.

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