Complaint Review: Holiday Cruise Line - Internet

Holiday Cruise Line AKA Grand Bahama Cruise Lines.... I purchased vacation thru Grand Bahama Cruise Line, June 23 2015, at the time of purchase, I was not informed that we needed to sit thru a presentation for time share purchase. Vacation #GE062315-0047UBM. The vacation was delayed several times because of hurricanes damage to area. I called Holiday Cruise LIne in Sept.2017. I was informed that the cruise ship was being used for humanitary aide in Virgin Islands. I agreed to be scheduled on Baleria Ferry for transportation to Bahamas. Asked to itinerary to emailedd to me or sent in mail on Sept.4. No response from company, I returned phone call on Sept. 29th after returning from European vacation for 3 weeks to find out I had received no information from company. Spoke with representative, who stated trip, Rental car, Ferry, Florida resort and Bahama resorts was all in order. Asked for iteneray at the time. No response. Called Holiday Cruise line again on Oct. 9th Monday to verify all reservations. Was told at that time that the cruise line was not available at that time and should schedule vacation later. I verified that I was aware that I was aware the cruise ship was not available, and that I chose to use the Baleria ferry for transportation to Bahama island. All reservations were verified, but that i would need to purchase a 3rd night stay at Viva resort for over $250.00 because my original purschase was for 2 nights at resort. Asked why I needed to purchase this as I had already paid for nights on Cruise line, which was not available and this should cover cost of 3rd night. Stated I could cancel my trip, informed them we had already booked our air fare which was non refundable. Again stated I could cancel vacation or pay for 3rd night. I paid for 3rd night $250.00 ++. Again asked for itinerary, stated it would take 3 days to process, informed them I had requested multiple times before with no response. Upon arrival in Fort Lauderdate,Fl. with no itinerary, we found car was available at Alamo car rental. First good thing that happened, they were very helpful. Drove to Ramada Inn in Ft. Launderdale, 5100 North State Rd 7. Again with no itinerary, no directions from Holiday Cruise Co., my husband and I were left to fend for outselves, which was very stressful and created arguments between us. We did find the Welcome Center at Ramada Inn, I asked for itinerary and vouchers for our vacation. I was told our vacation had been canceled by Holiday. I stated I talked to Holiday, on Monday Oct. 9th, to confirm. Stress is now overwhelming. Vacation # given and they did find us in the system. After much delay and stress about having no place to stay, we received vouchers and iwas nformed that we needed to attend Time Share presentation for Wyndham Palm Aire Resort the next day at 8:30AM. I was upset about this because I was not informed of this requirement when I purchased the vacation. We did attend. Rest of vacation until we got to bahamas was very stressful as we were unsure if accomadations had been set up for us or not. I received the itinerary on Oct. 17., Tues. day we left the island. Upon return to Fort Launderdale we were given 1 free night in Ramada Inn, Tueday Oct. 17. The carpet in room 424 was filthy. My husband witnessed a drug exchange on the 4th floor. He is a retired law enforcement. We are asking for a full refund with all upgrads and extra nights that were purchased by myself. Eileen McKay 320-766-5401 11134 Co. Rd 12 Garfield MN. Welcome center Fort Lauderdale, no address Cruise Florida