- Report: #1353134
Complaint Review: Hilton Garden Inn - New York New York
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Author Confirmed
Why?
Hilton Garden Inn
45 East 33rd Street New York, 10016 New York, USA
Phone:
212-755-1108
Web:
Hiltongardeninn3.hilton.com
Categories:
Business Rating:
(0)
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Hilton Garden Inn Fraud. I paid cash for my stay and they billed my card anyway. New York New York
Hilton Garden Inn fraudulently billed my debit card for my long-term visit to their hotel even though I paid cash. I was billed twice per night for for the entire duration of my stay and, thus far, they have refused to refund my money. In addition, Priceline.com billed me for 4 nights of my visit, even though I paid cash directly to the hotel. After repeated conversations both with Priceline customer service and Hilton Garden Inn manager Jon Schorr, I have not received a penny of the refund that I am owed due to their fraud. I made the initial reservation via Priceline ca. April, 2016. I checked into the hotel and paid cash. I have all of my cash receipts. As is customary practice, the hotel requested a debit or credit card for "incidentals." I complied. I stayed at this hotel approximately five (5) weeks. Within days I noticed discrepancies in my account. I made inquiries at the front desk and I was repeatedly assured that things would be "taken care of." That did not happen. In about a week I noticed the same situation with Priceline. I called Priceline, receiving similar assurances, but, again, no action was taken. I cancelled the debit card in question and received a new card but the fraudulent double-billing continued. I have called manager Schorr repeatedly and asked for my refund and gotten nothing but double-talk, evasions and excuses. The same situation obtains with Priceline. I recommend that you NOT stay at this hotel. Obviously, to get the refund that I am owed due to this blatant fraud, I will have to obtain legal assistance.
