- Report: #307805
Complaint Review: HHGregg/James Turner - Fort Wayne Indiana
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HHGregg/James Turner
4201 Parnell Ave. Fort Wayne, 46805 Indiana, U.S.A.
Phone:
800-284-7344
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HH Gregg /james Turner Refusal to rectify delivery and installation of damaged appliances Fort Wayne Indiana
We ordered all new GE top of the line kitchen appliances from hhgreg in Fort Wayne, Jan 23, 2008. We had recently purchased a new washer and dryer from them, had a good experience, good applicanes and we liked the salesman, Jon Shaffer.
We ordered a new refrigerator, dishwasher, microwave, and gas stove. The cost was in excess of $5000.
I was not able to be home when the appliances were delivered, as I work during the week. My wife was left with to contend with the hhgreg deliverymen.
The deliveries were made on feb 4th. The dishwasher did not fit the normal opening, so my wife called me at work and we mutually agreed with the recommendation of the hhgregg person to have the "too large" GE replaced with a Bosch unit. He was to deliver that the next day.
During the installation of the refrigerator, my wife noticed a large scratch on one side. She agreed to a $100.00 dollar reduction on the price. The stove could not be installed until the 7th because they did not have the proper gas lines with them.
On Thursday the 8th, my wife noticed a dent on the refrigerator below the scratch, and also a dent in the front panel of the Bosch dishwasher.
I called HHgreg immedialtly, and was told we would get called back in 20 minutes. Well, 24 hours later a gentleman named James Turner called and informed us hhgreg had no responsibilty to rectify the damaged goods they had delivered. He had the Gull to say WE had done the damage.
He said my wife had "accepted" the condition with her signature on the delivery ticket. Since when is it the responsibilty of the customer to inform the dealer of damage? Why were we delivered damaged goods in the first place?? OR is this the normal MO of a dishonest company to deliver damaged appliances, hoping the customer won't notice until it is "too late"???
d**k kyro
Fort wayne, Indiana
U.S.A.
We ordered a new refrigerator, dishwasher, microwave, and gas stove. The cost was in excess of $5000.
I was not able to be home when the appliances were delivered, as I work during the week. My wife was left with to contend with the hhgreg deliverymen.
The deliveries were made on feb 4th. The dishwasher did not fit the normal opening, so my wife called me at work and we mutually agreed with the recommendation of the hhgregg person to have the "too large" GE replaced with a Bosch unit. He was to deliver that the next day.
During the installation of the refrigerator, my wife noticed a large scratch on one side. She agreed to a $100.00 dollar reduction on the price. The stove could not be installed until the 7th because they did not have the proper gas lines with them.
On Thursday the 8th, my wife noticed a dent on the refrigerator below the scratch, and also a dent in the front panel of the Bosch dishwasher.
I called HHgreg immedialtly, and was told we would get called back in 20 minutes. Well, 24 hours later a gentleman named James Turner called and informed us hhgreg had no responsibilty to rectify the damaged goods they had delivered. He had the Gull to say WE had done the damage.
He said my wife had "accepted" the condition with her signature on the delivery ticket. Since when is it the responsibilty of the customer to inform the dealer of damage? Why were we delivered damaged goods in the first place?? OR is this the normal MO of a dishonest company to deliver damaged appliances, hoping the customer won't notice until it is "too late"???
d**k kyro
Fort wayne, Indiana
U.S.A.
2 Updates & Rebuttals
Anonymous
Fort Wayne,Indiana,
U.S.A.
Importance of checking for damage
#2UPDATE Employee
Tue, September 09, 2008
It is very important to inspect any product you have deliverd in the pressence of the delivery men. Most delivery personel prefer if you do it that way. If the company that delivers the product damages it they are usualy more than happy to discount the product or deliver new to you. HH Gregg does have on the delivery paperwork where you wife signed a statement that says something to the effect I have inspected my product and it is not damaged and have received the product in good condition. They reason why that is there is to protect the company if the recieving party damages it than tiries to say that it was that way when deliverd unfortunately by your own admission your wife signed saying it was in good condition I do not see how this is a ripoff. I am sorry for your situation though but I do not see how it is the fault of HH Gregg.
Anonymous
Indianapolis,Indiana,
U.S.A.
Product damage is a serious issue, and also the responsibility of the recipient to note.
#3UPDATE Employee
Thu, February 14, 2008
If you look at your HHgregg delivery invoice, directly above your wife's signature you will see a red colored box. Inside this box are words very similar to these: "I, the recipient of the above listed product have received this delivery in full and I have inspected the product and find no damage unless otherwise noted on this delivery invoice" and to the right of that are two boxes where partial delivery is to be noted, and product damage is to be noted. You had already received $100 off of the price of the product because of noted damage and the delivery team and store location most likely thought you were trying to rip them off by causing damage to the product in an effort to obtain more money off of your already discounted product. It is unfortunate that you received a damaged product to begin with, but these are very rare occurances. Of the thousand or so people who take delivery of appliances every day from HHgregg, only a handfull of people report that their product was damaged. Often times these are manufacture flaws. You can always call in-home-service out to your home to repair these issues, but screaming at the retailer almost never yields satisfactory results.
