- Report: #421400
Complaint Review: HHGregg - Springdale Ohio
-
Author Confirmed
Why?
HHGregg
650 Kemper Commons Circle Springdale, 45246 Ohio, U.S.A.
Phone:
513-671-4111
Web:
N/A
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
HHGregg Does not stock items advertised for sale, poor customer service, cavalier attitude toward customers Springdale Ohio
The Sunday flier on Feb. 1 advertised a D-Link Wireless G router for $14.97. On Monday I went to purchase the item. I was told it was not in stock but would be on the truck Weds. However, I could go to Colerain or Eastgate to get it. Both are far away from this store. If not, I was advised to purchase the item now and pick it up later. Was told 150 were ordered and 50 were presold. I felt comfortable paying in advance.
On Friday, I went to pick it up. I was told it was not in stock, and none were ordered. However, the Colerain and Eastgate stores had them and I could go there. They would not transfer one from the other stores, nor would they pop it in the mail to me when it came in. Finally they promised to have it come in on the next truck on the following day. Fortunately, 6 days after the ad came out, and 5 days after paying for it, they followed through on supplying the product.
I called the customer service center in Indy. The gist of what I found out between the in store reps and Indy was that they have a computerized order system. If inventory falls below a preset level, an order is generated for the item to be on the next truck. From what I gathered, the inventory level set at Springdale was zero. So if anyone wanted that item, they had to ask for it, prepay, and wait for it to come in another day. Then, if someone comes in and asks for the item before you get there, they sell it out from under you. When I finally picked up the router today, after 3 trips and prepaying; the associate confirmed again that they do not stock the sale items, and they would sell someone else's preordered product, that is just the way they roll and she didn't have any concerns with that.
Isn't there a law that a store has to have at least a few advertised items in stock? I don't know about other states, but I think Ohio might have one. The individual at the store indicated the store had no intention of setting the inventory level higher than zero, even though he knew it was a featured advertised item. They also acknowledged the item was in stock at the warehouse. So what is the excuse for not stocking a few? The ad did not have any disclaimers about limited quantities, or any disclaimers of any kind.
This store and company are an example of what's wrong with retail today. Retail businesses need to step it up if they want to compete for consumer's dollars. I truly believe this store is indicative of the corporate culture of the entire company and is not an isolated situation. Why would I ever make my next major electronic or appliance purchase there? I also believe this company will not last much longer if this is what they consider a fun shopping experience.
Theresa
Cincinnati, Ohio
U.S.A.
On Friday, I went to pick it up. I was told it was not in stock, and none were ordered. However, the Colerain and Eastgate stores had them and I could go there. They would not transfer one from the other stores, nor would they pop it in the mail to me when it came in. Finally they promised to have it come in on the next truck on the following day. Fortunately, 6 days after the ad came out, and 5 days after paying for it, they followed through on supplying the product.
I called the customer service center in Indy. The gist of what I found out between the in store reps and Indy was that they have a computerized order system. If inventory falls below a preset level, an order is generated for the item to be on the next truck. From what I gathered, the inventory level set at Springdale was zero. So if anyone wanted that item, they had to ask for it, prepay, and wait for it to come in another day. Then, if someone comes in and asks for the item before you get there, they sell it out from under you. When I finally picked up the router today, after 3 trips and prepaying; the associate confirmed again that they do not stock the sale items, and they would sell someone else's preordered product, that is just the way they roll and she didn't have any concerns with that.
Isn't there a law that a store has to have at least a few advertised items in stock? I don't know about other states, but I think Ohio might have one. The individual at the store indicated the store had no intention of setting the inventory level higher than zero, even though he knew it was a featured advertised item. They also acknowledged the item was in stock at the warehouse. So what is the excuse for not stocking a few? The ad did not have any disclaimers about limited quantities, or any disclaimers of any kind.
This store and company are an example of what's wrong with retail today. Retail businesses need to step it up if they want to compete for consumer's dollars. I truly believe this store is indicative of the corporate culture of the entire company and is not an isolated situation. Why would I ever make my next major electronic or appliance purchase there? I also believe this company will not last much longer if this is what they consider a fun shopping experience.
Theresa
Cincinnati, Ohio
U.S.A.
