- Report: #1316083
Complaint Review: Hertz and Priceline - Nationwide
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Author Not Confirmed
Why?
Hertz and Priceline
Nationwide, USA
Phone:
800-654-4173
Web:
www.hertz.com
Categories:
Business Rating:
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Hertz and Priceline Pay In Advance So You Can Pay Again Later Nationwide
My husband and I needed to rent a car in order to attend an out of town wedding. When all was said and done, we ended up paying $500 for a rental that was supposed to be $250, got charged their fuel fee when we had already filled up the tank, and were charged a toll fee from the toll company plus a bigger toll fee from Hertz. Here’s how it went down:
My husband booked the car using priceline.com, which requires paying in advance for the reservation. When we arrived to pick up the car, there were 30 or more kiosks and hundreds of people standing around trying to get a car.
I found an available kiosk and picked up the phone to speak to a representative. He explained to me that the type of car I had “reserved” was no longer available but he could upgrade me to a Mustang, which would be $29 a day.
I said to the rep, "I would prefer not to have a gas guzzler but if you don't have anything else available, $29 is basically what I'm already paying anyway, right?" The rep did not deny or agree, he just had me sign a bunch of terms and conditions on the screen and then directed us to where we could find the car.
When it came time to return the car, we filled up the tank because we know how they like to gauge you for gas if you don't, and when we dropped off the car, the agent looked at the fuel gage, jotted some stuff down, took the keys and then we left for the airport.
Since the agent looked at the fuel level while I was still sitting in the driver’s seat, it never occurred to me that she would lie and say it wasn't full, but when we looked at our credit card charges a few days later, there were charges for gas, a toll fee, and another $250 car rental fee.
Hertz said because I signed for the upgrade, their charges were valid, but at no point did the rep ever say that I was paying any additional fee before they charged my card. Also, if I already paid for something and then the company runs out of it, it's expected that the company either refund my money or give me something else of at least equal value- not scam me into paying them more money.
And the fuel charge? They said they would be happy to refund it if I could show them a receipt for the fuel we put in before returning the vehicle. Who saves a fuel receipt when on a trip to attend a wedding? NO ONE! Because why would you ever need to keep a fuel receipt for attending a wedding, unless you know you’re dealing with a company that rips people off, like Hertz or Priceline.
