- Report: #1452297
Complaint Review: Harris County Toll Road Authority HCTRA - HOUSTON TEXAS
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Harris County Toll Road Authority HCTRA
7701 Wilshire Place Drive HOUSTON, 77040 TEXAS, United States
Phone:
281-875-3279
Web:
www.hctra.org
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Harris County Toll Road Authority ,HCTRA, HCTRA Linebarger Goggan Blair & Sampson law group, HCTRA Linebarger Goggan Blair & Sampson law group Failure to send invoice to accumulate more charges for more money HOUSTON TEXAS
Received a letter from Linebarger Goggan Blair & Sampson stating that I owe $106.00 for tolls back in October of 2017. They stated that I received an invoice back in April of 2018. I would know if I received an invoice for toll charges because I have accountability of all my toll records.
I never missed a payment on any of my tolls because they can suspend your license if they want so I make sure that I pay my tolls. I tried to talk to the collection agency posing as a law firm to clear up the misunderstanding and was assaulted with rudeness and yelling. Tried to find out how the bill got to be that much and again was hit with rudeness and yelling.
I did not receive the first invoice for these charges and I just wanted to clear up the mistake and pay the fine. So I called the Harris County Toll customer service and was met with the same I asked the gentlemen to explain how it is that I receive all of my other toll invoices and all of a sudden I don't get that one bill.
He gave me some BS excuse about a slowed generation of the billing but I don't understand how a slowed billing generation can come 6 months later and an invoice still does not get sent to the customer for him/her to even attempt to pay. He also said that I was charged $11.00 for each toll on top of the toll charge and any other additional fees.
What additional fees would make a $3.25 toll charge a $106.00 this is just wrong. Not letting a consumer know about the charges to extort more money from them is wrong and something should be done about this.
2 Updates & Rebuttals
voiceofreason
North Carolina,United States
Sorry Perry. Ham Burger wins this one
#2Consumer Comment
Sat, July 21, 2018
Google Harris County Toll Road Authority. They're run by Conduent, same idiots who are running Florida's notorious SunPass system into the ground. You'll see news links in Google on the grief their mistakes are causing. Doesn't mean maybe this guy couldn't have seen this coming sooner, but how many people can remember every pass through a toll booth if they frequently go through them. Think you were a little too ham (burger) fisted with this guy. Sick Lieutenant Tragg on Conduent.
Perry Mason
United StatesFeeble Excuse
#3Consumer Comment
Wed, July 18, 2018
You KNEW you used the Toll Road. You KNEW there were toll charges. You KNEW they could suspend your license for not paying them. However, you fully admit you didn't even bother to check with them for the usage in question at the time an invoice should be forthcoming. It doesn't work that way. By the way, "yelling" is what people do at sports events. I doubt very seriously the collector was yelling like that to you, just an embellishment on your part. When the collectors told you what you didn't want to hear, that's what you couldn't stand, not that they were actually rude!
