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  • Report:  #2797

Complaint Review: Harlem Furniture - Chicago Illinois

Reported By:
- Chicago, IL,
Submitted:
Mon, July 31, 2000
Updated:
Mon, July 31, 2000

Harlem Furniture
Harlem and Grand Chicago, Illinois, U.S.A.
Web:
N/A
Categories:
Specialty Stores

COMPLAINT LETTER TO HARLEM FURNITURE AS FOLLOWS:

To Whom It May Concern:

I purchased a bedroom set from your company less than one year ago. I have never been so disappointed with the craftsmanship that has gone into this furniture I have spent my hard earned money on. I work hard for my money, and I wouldn't encourage anyone to ever purchase furniture from your store. When I pay over $1300 for a bedroom set, I would expect it to last me for the next 15 years or more. This poorly made set hasn't lasted us but a year. The dresser drawers are not aligned, the panels on the sides of end tables are falling apart, screws are popping out from all over, the fake pressed wood has collapsed more than once and in more than one spot. Harlem Furniture claims that my bedroom set consists of solid pine. Only two months after my purchase, the bedframe collapsed on my husband and I. Come to find that the bedframe DOES NOT consist of solid pine, but is instead made up of pressed wood, less than an inch and a half thick. This is false advertisement. We repaired the bedframe ourselves due to the extremely poor customer service that was received on my end. I was not told or encouraged to purchase a warranty on my bedroom set to begin with. I'd appreciate it if management would get back to me as soon as possible.

My personal opinion, you shouldn't even be in business. That was my first purchase and my ONLY purchase. Unless someone responds to this message, every chance I get I will make sure to spread the word on how awful your furniture is.

Sincerely Regretful,

Jennifer M. Benedict



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