1, Report: #1167919
Posted Date: Aug 06 2014
Harlem Furniture The Roomplace Will not honor warranty when my furniture is still under warranty Chicago area Nationwide
My furniture supposedly came with a 5 year warranty. I have not owned it five years. I tried calling their warranty company several times, and everytime I was on hold for 10+ minutes. Finally I emailed someone at Harlem Furniture and they said they would put someone in touch wtih me...
2, Report: #1081673
Posted Date: Sep 04 2013
The Room Place- Castleton, IN Harlem Furniture Furniture fell apart and they did not back the 5 year warranty we purchased Indianapolis Indiana
Bought an eat in table that was labeled indestructible. We have a 4 year old so thought that was the one. A couple months later, the finish wore off in some spots leaving an ugly finish. We also bought the 5 year protection plan. Contacted The Room Place and they sent out a re...
3, Report: #1080314
Posted Date: Aug 30 2013
The Room Place Harlem Furniture Worst customer service of my life Chicago Illinois
I ordered furniture form the room place a week ago. The sales rep assured me that I could get my furniture on the following Monday. I took off of work to wait for my furniture. I called 3 times the Thursday before to confirm and everybody was rude saying they wouldn;t know until t...
4, Report: #934482
Posted Date: Aug 30 2012
Harlem Furniture The Room Place Delayed repair to furniture for several months and now claims warranty ran out. Hillside, Illinois
The store manager made arrangements for repair technichian to come to my home and repair my leather couch and love seat(stitching coming apart, leg rest inner board split, and arm rest calapsed). The repair technichian took photos and ordered parts. One month later, ...
Categories: Department & Outlet Stores
5, Report: #860906
Posted Date: Mar 29 2012
RoomPlace Furniture Harlem Furniture 7 week lead time to delivery, now they don't have all pieces! Aurora, Illinois
My daughter purchased a two-piece leather sectional sofa 7 weeks before her move-in date for her new home. Her move-in date is Saturday, March 31, and delivery was scheduled for Saturday, March 31 in the morning. Yesterday, she received a call from RoomPlace's customer s...
6, Report: #825089
Posted Date: Jan 19 2012
Harlem Furniture sold crappy furniture Lombard Illinois
We purchased our first new living room set at Harlem. Couch,chair,love seat. It is a vinyl/leather mix. 21/2 years later all three cushions on the couch are peeling. Looks like sunburned skin! Spent Nearly $2,000 on this crap! They say nothing they can do. We all know a furniture st...
7, Report: #577639
Posted Date: Mar 30 2010
The Room Place Harlem Furniture You think you know, but you have NO IDEA Schaumburg, Illinois
1/16/10 - My husband & I went to The Room Place in Schaumburg, IL. and worked with salesperson Iwona to put a sofa sectional and dining room table with 4 chairs on price hold, she verified price hold would be ok, and also that Algonquin, IL sales tax would be honored at sale com...
8, Report: #568307
Posted Date: Feb 12 2010
The Room Place, Harlem Furniture Harlem furniture warranty a joke, customer care a joke, local store a bigger joke Internet
Where to start?? My wife and I bought several peices from The Room Place, we have so many problems that i dont think this little box to write in will hold it all. I will just go with the most recent happenings. We bought a dining room set in august 2008, we purchased the 5 year wa...
9, Report: #476298
Posted Date: Aug 04 2009
Harlem Furniture Signed me up for credit insurance when I indicated on application I do not want it. I also verbally declined twice. Chicago Illinois
I purchased furniture of about $1,300 on July 18, 2009 from Harlem Furniture. I was asked if I want credit insurance. I verbally declined twice to the sales associate. Three weeks later, I received a welcome summary packet of credit insurance from American Bankers Insurance Company ...
10, Report: #474763
Posted Date: Jul 30 2009
The Roomplace At Harlem Furniture Misleading, Un-organized Merrillville Indiana
My husband and I purchased a bedroom set from The Roomplace in Merrillville, IN. We searched for the right fit, seeing as this is the first bedroom set we are purchasing together. Also, seeing that I am 3 months pregnant and tired of waking up in pain every morning. We got our ...
11, Report: #421973
Posted Date: Jul 14 2009
Stainsafe - Harlem Furniture - HUGE RIPOFF - Do Not Buy From Harlem Furniture - Stainsafe Warranty Too They make you buy a warranty and then this Stainsafe company refuses to honor the warranty Schaumburg Illinois
Never in all my years have I see a company that is so unscrupulous. If I ran MY business the way Harlem Furniture runs theirs, I would be OUT OF BUSINESS. Their Stainsafe warranty is a HUGE ripoff. I bought a leather couch and loveseat 1 year ago. Luckily I noticed the seams comi...
12, Report: #459662
Posted Date: Jun 08 2009
The Room Place - Harlem Furniture, Acting Manager Aaron Misled and Unsatisfied Glenwood Illinois
I paid for a three piece leather sectional with power love seat recliner and a sofa sleeper the last week in April. After I paid they told me the sofa sleeper was unavailable until the middle of June. I asked for my money back. Because I didn't have my paperwork with me at the ti...
13, Report: #412912
Posted Date: Jan 16 2009
Harlem Furniture/ The Room Place Inferior damaged furniture at premium prices and Warranty/ guarantee/ return policies are a joke! Chicago Illinois
I purchased a sofa set, a mattress set, a dining room set and ALL of them have been damaged or defective! The sofa set was replaced after filing a complaint with the BBB and after waiting several months and being given the runaround consistently. The tech came again on the day sofa...
14, Report: #392256
Posted Date: Nov 18 2008
Harlem Furniture, Two Manager, Chad And Mark And Khalid they take your money, deliver the wrong furniture, cheaper furniture and won't replace it after two and a half months, as they promised. Orland Park Illinois
We ordered a couch and a reclining chair from them in September for our family room. They delivered the furniture within a few days and it was the wrong furniture. We went back into that store immediately and were lured into purchasing a more expensive set. We were asked to pay for ...
15, Report: #389798
Posted Date: Nov 10 2008
STAIN SAFE / GLOBAL CARE SOLUTION FALSE ADVERTISMENT - CLASS ACTION LAWSUIT Palm Beach Garden Florida
It is definately needs to be action against this company. I have attempted for the last 4 months to have my furniture replaced. This company is not providing the service that was sold. IT IS TIME FOR ACTION!!!! If you are reading this and have a issue with Stain Safe - please fil...
16, Report: #385174
Posted Date: Oct 27 2008
Conlon & Sons, Joe Conlon: Harlem Furniture And Stainsafe Employs Conlon & Sons Conlon & Sons: Unprofessional Repair Service and Response Team Huntington New York
October 27, 2008 Conlon & Sons Mr. Joe Conlon, President/Owner 700 New York Ave., Suite D Huntington, New York 11746 Mr. Conlon: Harlem Furniture contracts with Stainsafe for repair service with its furniture needs. I was informed by your representative that you company,...
Categories: Warranty Companies
17, Report: #383149
Posted Date: Oct 21 2008
Stainsafe Don't Buy - Worthless and Expensive piece of paper Palm Beach Gardens Florida
In Fall of 2006 I purchased a sofa and loveseat from The Room Place/Harlem Furniture. The salesrep insisted I spend $180 on a lifetime fabric protection plan and told me how this would fix anything that happened to the sofas for the duration I had them.... seeing it was my first f...
Categories: Cleaning Services
18, Report: #374608
Posted Date: Sep 20 2008
The Rental Store, Inc. And Harlem Furniture Consumer alert on two shady companies whose business practices are designed to fleece consumers of their hard earned money. Chicago Illinois
The nature and purpose of this report is to sound a consumer alert on two companies in the Chicagoland area: Harlem Furniture and The Rental Store; a.k.a, TRS Inc. Both companies engage in a despictable form of business practice that is 'unethical and perhaps illegal' in several a...
Categories: Chambers of Commerce
19, Report: #291578
Posted Date: May 08 2008
The Room Place ,Harlem Furniture signs you up for credit insurance after you tell them no Rockford Illinois
My wife and I went into the room place and wanted to purchase a couch. We talked to a sales guy and looked at the couch. We decided to talk about it for a bit and then if we wanted it, we would come back. We decided on purchasing it, and headed back to the store. When we got there t...
20, Report: #319743
Posted Date: Mar 20 2008
Harlem Furniture Deceptive Sales Practices Woodridge Illinois
I purchased a power, leather, pit group on 1/05/08 for $2,499. I see your tv add stating that you had a special $100 off on pit groups or entertainment centers. Plus you would not charge the sales tax. I took delivery of my pit group last Wednesday 1/30/08. I returned to the Auro...
Categories: TV Advertisements
21, Report: #319573
Posted Date: Mar 20 2008
Harlem Furniture - Fraud Indicate I don't want credit insurance on application, but they signed me up anyway Algonquin, Illinois
I bought furniture from Harlem furniture in late January, 2008. I decided to finance the furniture, and the salesperson indicated that credit insurance was totally free. I verbally declined to sign up for the insurance. A couple of minutes later, a second salesperson approached ...
22, Report: #313634
Posted Date: Mar 01 2008
Harlem Furniture Looks Good - Falls apart and will not back it up Downers Grove Illinois
My daughter purchased a micro fiber couch set and loved it, so we also purchased a microfiber reclining couch, chair, and sleeper sofa. 1 year and 2 weeks after my daughter made her purchase the reclining couch fell apart- self destructed. Harlem Furniture said, Sorry out of warra...
23, Report: #288275
Posted Date: Dec 01 2007
Harlem Furniture Not even six months old and is broken Chicago Illinois
That store is horrible! They just want a sale. I purchased my family room set and bedroom set and it was defective from day one. I spent over $6000. I called right away and they would sent a technician who would tell me what was wrong with the set and that Harlem would call me back...
24, Report: #277365
Posted Date: Oct 06 2007
Harlem Furniture furniture fabric is pulling away from the frame. They do not want to replace Mishawaka, Indiana
We bought our furniture with spot protection only 4 months ago. Rep came out after we filed complaint. The furniture is waring as if it were 6 or 7 years old. The fabiric is actually pulling away from the frame and gapping. They rep said he found no problems. I am planning on t...
25, Report: #271172
Posted Date: Aug 30 2007
Harlem Furniture Look carefully before you sign your delivery Ripoff Chicago Illinois
I WANTED TO RETURN MY MATTRES BACK WITHIN THE 3 DAYS. FIRST THEY CHARGE $50 TO PICK IT UP EVEN IF YOU GET A REPLACEMENT. WHICH I DIDN'T, BUT THE BOX SPRING WAS I AND I DO ADMIT HAD A DIRTY SPOT 1/2 IF THAT ON BOX SPRING WHICH COULD HAVE BEEN TAKEN CARE OF - AND THE MATTRES WAS ...